I've received care from this facility on multiple occasions at least 3 visits in the last 2 years…read more Typically they would get a better review but the last visit has really changed my view of this place. The Dr or PA provides some level of service and provides a printout after each visit, I've gotten good attention from the Dr or PA, but really it's the nurses that lead up to the visit that hurts them. At the end of the day Piedmont is a health service provider and when the nurses have an uncaring attitude towards patients it's noticeable. I've asked the nurse a few questions during while she was taking my vitals and completely ignored my inquiry. I have High Blood Pressure and knowledgeable enough to know the readings. The reading I received was completely out of the norm and advised the nurse that the reading is not normal, she should take it again. The look disdain on the nurses face when I advised her of the abnormal reading was unspoken verbally but loud and care in her facial expression like a mother staring at her child. Which is regrettable that of the 2 positive experiences I've had is tarnished by the 1 negative

I am giving it two stars for its cleanliness, easy accessibility and ample parking. I have been…read morehere at least twice in the last six months. They are usually empty and quick to see you. I am beginning to see a pattern in the quality of care though. From the nursing assistant to the Physicians, you get the same 'uncaring why are you bothering us ' attitude. They do the standard vital signs and usher you in a room. 5-10 mins the doctor comes in and asks you what is wrong. Hands you a prescription and send you on your way. There is no compassion for the patient or even a sense of care in my opinion. I can see why people choose to wait hours at other locations. This type of care is what gives urgent cares a poor reputation in my opinion.

I had a wonderful experience with Johns Creek Primary Care - from the initial phone call through…read morecheck-in and the appointment.....every person was friendly, professional, and very capable. I got in & out very quickly, and was very impressed with the level of care. I hope not to be back for a long time ;), but will definitely return here for all my medical needs.

In general the care I receive is good, not great…read more The areas of concern are 100% based on lack of training, inattention to detail, rushing, and not properly hiring empathic customer facing admins. Key areas: Getting refills promptly addressed via portal and without having to place a call to let them know a request has been put in. Ensuring the RIGHT medication is being refilled. Follow up- if there's an issue with insurance or payment or test results or prescriptions, you will not receive a call. You might not even be notified on the portal. To get proper medical service, the patient needs to be on top of them for all the above reasons. If you are an active and engaged participant in your own medical care and are willing to double check things, you'll be fine here. I can say that, for me, I've seen some improvement from years past.

I've been seeing Dr. Benson at this practice for several years now. I've never had to wait more…read morethan a few minutes to see her, all staff has been friendly and helpful, and I've never had to wait more than a day for an appointment.

I really don't like to leave bad reviews but when the service is not up to par I feel it's…read morenecessary so others know and perhaps to give the practice a chance to improve. They were good when I first joined years ago but in the past 3 years they have steadily declined. 1. Dr's / PA have quit. This is what made the practice great in the beginning. They cared and would listen and actually knew who you were and followed up. Now, you're constantly having to chase them for renewals, rx, approvals, diagnosis, next steps because they don't know you. RX aren't followed up upon or takes forever to get renewal, takes weeks to get an appt, months for routine appt, every year they tell me I don't need a physical exam when I use to have one at least every year and the pap every other year (it just feels like they just don't want to do it), dropped the ball on approving Rx, It could be that they are victim of their own success. Too many patients, even though they no longer take new patients. I don't ever see a Dr or a RN any more, it's always a PA. 2. Their front desk check in people are annoying. I feel like it's not a genuine atmosphere 3. Their Phlebotomist is rough when they take your blood and so grumpy when she does it 4. there is ALWAY ALWAYS ALWAYS an hour wait even if you get there 5-10mins early and checked in. Only way to avoid this is if you are the first appts of the day. 5.They tend to fob you off to specialists because it is "beyond their scope" but then don't recommend any specialists. I really hate to have to look for a new dr practice but it looks like i may have to. I wish I didnt have to.

Deceptive business practices. Went to the Alpharetta location at 870 Main Street. Front desk…read moreassociate told me they took my insurance after presenting card. They charged me my copay of $5. Month later they charged my debit card for $245. Said that they made a mistake and do not take my insurance and that I am liable for payment. Contacted them and they have refused to give the money back even after admitting it was their mistake. Wrote the CEO (Bill Miller). He responded rudely and said even though it was their mistake, I am liable. This deceptive culture comes from the top down. AVOID THIS COMPANY!!!!!!!

I recently had two separate visits and at both times the lady at the front desk was horrible. once…read moreyou get past her, the doctor is wonderful as well as the PA.

Dr. Cha is hands down the best Primary Care Doctor I've ever had. Very humble and kind hearted…read morecoupled with being extremely knowledgeable. Transparent about what is necessary for patients my age (under 30) and is practical with the advice that he provides. His team is absolutely incredible as well! Walking through the door you're greeted with a smile and pleasant greetings (Hi Amanda) and when having my blood drawn it was literally painless. I'm not one who is shy when getting blood drawn but I legitimately felt nothing from start to finish (Thanks Ashley!). Very professional team, extremely hospitable, and worth the drive. As someone who works from home there are few things like wake up at 6am to make a 45 minute drive but coming here is definitely one of them. I'm so excited to watch this practice blossom!!

Dr. Bede Cha and his wonderful staff definitely raise the bar in family medicine and patient care…read more I'm so impressed by the way Dr. Cha listens to my problems in detail and provides thorough explanations of everything that's easy to understand. I feel like I'm learning how to listen to my body better! Also, making an appointment was so easy. Ashley is super sweet and eased all my tensions about getting my blood drawn. Wonderful practice with a great team! Glad I found them.

I love Dr. Susan Traxler, and the whole staff. Dr. Traxler has been our Pediatrician for a few…read moreyears. We wouldn't go anywhere else! We do things a bit differently and never once has Dr. Traxler been disrespectful about any of it. She even makes recommendations based on what she knows we are willing to do. Dr. Malcom Traxler (Yes the Dr.'s are married to each other) is my husband and I's Dr. He is very gentle, and listens well. He is conservative and does not jump to invasive approaches first. It is nice to be able to have the same practice for the whole family! The office staff is great, friendly, and treat everyone as individuals, not a number. They go out of their way to serve the patients. This is not one of those busy practices where you have to wait days or longer for an apt. You will see the same Dr. every time. They do have a PA that works with them. I have not seen her personally, but have spoken with her and she is very nice. She fits in well with the rest of the staff. For my large family I love getting personalized attention from the Dr.s and being able to get in quickly if we need to be seen. Often the same day. I can not say enough good things about this practice. I refer them every time!

From the owner: We put your family's health and well being first. Our staff includes skilled and knowledgeable…read moredoctors who pride themselves in giving you the in giving you the individual care and treatment you deserve. Our practice offers both pediatric and internal medicine primary care, allowing us to care for your entire family. Our staff includes Malcolm M. Traxler, Jr., MD, Susan G. Traxler, MD, and Heather Wanner, FNP. Traxler Primary Care accepts most public and private insurance plans. We offer special pricing for self-pay patients. We no longer accepting new patients on Medicaid and any CMOs.

My family and I love going to Physicians Express in John's Creek. We've never had to wait to be…read moreseen which is quite unlike other urgent care centers. The staff is very professional and nice are the doctor and other providers. We feel like we were heard and cared for. We highly recommend Physicians Express Care at Johns Creek!

The care quality generated mixed feelings, on one side, the Assistant Physician, seemed to know…read morewhat she was doing, to some extent. I was "diagnosed" with a sciatic problem but with some prescription the pain could be eased. When the time to wrap up came she left and sent the Medical Assistant to inform me that a urine sample of was needed to discard a kidney infection, but I was not able to provide such sample at that moment, so I offered her to give me a recipient so I did not need to wait there all the time. The answer was that I needed to wait for a decision on that. After 20 minutes the Assistant physician came back and told me that my option was accepted. I asked if she had sent the prescription to my pharmacy but the answer was no. She needed to complete the visit once I came back with the sample. One hour later, I was able to produce the sample she asked for and her verdict was that no kidney infection was found in their lab. So I asked why she did not send the prescription before since the sciatic problem, I could have gotten the medication and taken it but in the meantime the my excruciating pain did not ease. To confirm, I asked if she was a Dr because I am not sure about what her title meant. She replied three times with the same question, that I asked to confirm that I had not been cared for by a physician. She got very upset and told me that a report was going to be filled with her physician and left the room.I left after her and asked what was going to happen with the prescription and the answer was that since I am leaving there is no prescription to be filled. The paperwork when you check in is full of repeated questions, even in the same page on one of the forms. That process cost me 20 minutes. The assessment performed for the diagnostic some other 20 minutes plus another 20 waiting for the approval of my plan to do not wait in the office. All that time, since 0930AM till noon and came back home with the same pain and threat to fill up a report just because that person probably realized that something was not done the right way. Won't be there and won't recommend this office.

I have been going to dr Pearson since moving to Duluth in 2000. I couldn't ask for better medical…read morecare than I have received. she is very thorough and caring.

When I first moved to Atlanta (almost 2 years ago), I started looking for a primary physician…read more When I looked on line, Dr Peason's name came up. After some of my own research, I then called my previous doctor from Denver and asked him what he thought. He called back the next day and told me he got nothing by raves about her. I called Dr Pearson and the rest is history! I would not go to anyone else ever! She is the most caring, thorough, friendly person. Not only does she listen to ME, but she goes a step further to make sure she understands what I am trying to tell her. Dr Pearson never rushes, but takes her time to be completely sure that "I" understand what she is saying to me. Definitely a collaborative atmosphere! The office has the MOST pleasant, responsive and friendly staff. They are truly all the greatest!

Dr Martiny has been by primary physician for years now. He has found problems with me and referred…read moreme to top specialists. He is always available and spends time with you to understand your concerns if you have any.

GREAT doctor! My whole family sees him. Always on time. EASY to get an appointment with and…read moreclearly loves what he does. He listens and is VERY attentive.

I switched over to this doctor's office about five years ago from Dr. Seok's office because I had…read moresuch a horrible experience with them. And let me just say that throughout my five visits here, I've been very impressed. My initial doctor was Dr. Kang, who was super kind and helpful in determining my surgeon for my gall bladder surgery. The next appointment was with Dr. Michelle who happens to be an NP but she was EXTREMELY kind. I went in for heartburn issues and she seemed worried and concerned that I was sick -- something that most doctors don't do. Ever since then, I've been going to this office. I moved out of Johns Creek 7 years ago and have been living in Lawrenceville & Dunwoody, and I must say I am always impressed with this office.

Customer Service. Educating staff who answers telephones with basic information about the practice…read morethey're employed by.