I have lived at Georgetown Apartments for 3 years now, and the amount of negative reviews they have received on here is shocking. The staff has been more than kind and professional each time I have spoken to them. Maintenance is prompt and while the apartments are older, they are comfortable, safe and worth the price you pay. The last few months since moving from an apartment into one of their town homes, we have had a few issues. Including bugs and the shower not working. They have handled these issues well and have made us feel like a priority. Specifically Crystal and Josh have been more than helpful and a pleasure to deal with. So thank you Georgetown. I don't think you get enough credit for the positive things this apartment complex has to offer this community. read more

I wish I listened to these reviews before moving in. It's beautiful on the outside but the insides the office does not care about. I've been calling for weeks about a bird that somehow is on the other side of my wall and listened to it scream for help for 4 days straight until it finally passed away. The bird is still in the wall. Each person I've spoken to at the front desk has done nothing but gaslight me when I literally on the phone let someone hear the bird crying. I have mice coming in from my kitchen and I requested an emergency order be put in to find where they are coming from. I was told that this isn't an emergency as no one is hurt. They are in my kitchen where I prepare my meals for my household and my animals. It's way too hot upstairs and way too cold on the main floors if you have a townhouse. Beautiful area in a safe convenient place but stay away. read more

Very clean, modern, safe, and organized. Had a leak and it was fixed right away. Moved into new carpets and a private back patio!

WILL TOW YOUR CAR for expired plates. Towed around 50 cars this morning. They called the police & two towing companies. Mine was one of them, now I am out $500 (tow + lost wages) and need to renew my tags as soon as possible, which I haven't done because I was trying to save up the money to do so. read more

I'm really surprised that no one has Yelped about Georgetown Apartments in St. Louis. One would think that a 36-acre area of apartments and townhomes would warrant some kind of feedback...ah well... So, I enjoyed living in Georgetown. We lived there for about 3 years, and it really was quite enjoyable. Prior to moving in, we spent some time hoofing it throughout St. Louis (which was a brand new city for us) looking for a place to call home. After someone tipped us off about Georgetown, we visited and felt very good about what we saw. I was a bit hesitant after reading some bitter online reviews raving about how the college kids living there made the place a 24/7 party, but I was glad to find it wasn't completely true. Georgetown is tucked away in the middle of Webster Groves and Shrewsbury, and you really do feel like you are separated from the city once you are inside it's borders. It is flanked on each side by a busy Laclede and Watson, but you barely notice the traffic when you are home. The facilities come with two lovely swimming pools--the one with the clubhouse was popular with the twenty-something folks that lived there, while the other pool appealed to a more quiet crowd. There is a sufficient gym (although the well-equipped Powerhouse Gym is but minutes away), a basketball court, a lovely playground, and a BBQ section. There are also guest apartments and townhomes that can be rented out for visiting guests--if you get enough people in on it, it actually is comparable to a couple of hotel rooms per night. We did encounter some late-night noise problems from some of the neighboring college kids, but being a 33-year old codger, I had no problem calling the non-emergency police number, and the boys in blue were there in no time to keep the peace. The price isn't too bad, considering all of the amenities, and the staff and maintenance were very good overall. Be prepared to come in with good credit history and plenty of documentation. The office is serious about crossing their t's and dotting their i's. If you're looking for an apartment that is close to the city, but has a slight feel of suburbia, Georgetown Aparments is worth a visit. read more

Georgetown - Georgetown - Apartments Near Me - Saint Louis, Missouri

DO NOT use ur dishwasher, or at least that is what staff told my partner. the last year we rented we kept having issues with dishwasher &garbage disposal, as theyd randomly stop working. The last 9 months there i was strictly washing dishes by hand. Dishwasher leaked often &water would back up into the bottom of dishwasher/sink. Living room intake is obnoxiously loud, nearly renders living space unusable, u cant hear ur tv, talk on the phone or with guests. Neighbors water heater leaked into unit for who knows how long (we didn't notice because we never used the livingroom due to intake), soaked that entire corner of carpet next to intake & TV. PLEASE test ur unit for mold, our front door area leaked any/every time it rained, (building planning issue...a river of water would gather at the front door) on top of the above mentioned leaks. The final week of our lease a water main broke, when we returned to unit there was mud &industrial fans in unit, only GT can vouch for how long the muddy water was sitting. They are charging us for carpet cleaning, knowing they had to replace carpet due to flooding &charging us for the electricity their fans used, ON TOP of leaving our door UNLOCKED &slightly ajar while our property was still in unit. Several attempts were made to contact Kristen, she dodged every call for 2weeks. Nearly everyone's backyard is filled with invasive plants that would make my dog throw up so beware of that if u have a pooch. You can hear everything so if ur neighbors are in their "yard" expect to hear them (its a quiet area because you're forced into trying ur best not to disturb ur neighbors) 1 recycling bin for all 600 units, that's it...if recycling is something u value its mostly impossible to do. This place is an ecological nightmare bearable but annoying things: impossible to catch a breeze in unit, the upstairs was 10 degrees hotter at all times. old windows, they leak cold air &need replaced. caulking in unit was horrible, at one point the ceramic soap dish fell off on my foot while showering because of how bad it was done. paint was thick in areas like doors, they'd frequently stick shut. front door lock &key was jank, if we didnt slam the door &lock the deadbolt, a strong gust of wind would open it, once while napping the locked door flew open &our dog was running around in the parking lot!. Vinyl flooring chips &impossible to sanitize, lifts in the kitchen near the dishwasher(another reason to test for mold) carpet only serves the purpose of keeping ur deposit. NONE OF THE ROOMS HAVE CEILING LIGHTS?? Cant even get ceiling lights for what u pay here! after drying clothes, I'd come home to find out only half my clothes dried, the machines would break, or have errors in app &wouldnt work, they thought it was a good idea to remove the coin pay option so you MUST use app to wash, inconvenient ¬ user friendly for those who struggle with technology. For wheelchair users, or those who require mobile assistance, they lack ramps/ADA compliance. The only accessible building on property is the leasing office! You simply cannot live here if you require a wheelchair or have limited mobility as there is nothing to help get in/out of the tubs, there are steps leading everywhere including most laundry units. wondering if thats an FHA violation?. I made sure to keep my eyes open to see if Georgetown was accessible to all. I'm sure its understandable how this is an issue to BOTH residents &their guests. We liked the old property manager, the new one, Kristen, is awful and gets a high off of the little power Georgetown gives her. it was like pulling teeth getting her to send our info to new Landlord, we had to call her back to back to send our info over and she would get an attitude when we'd call but if she had done her job and sent the necessary info, we wouldnt have been calling the office so much, we were trying to get out of there and she was making it difficult. All this &they raise rent EVERY year. Decided to finally GTFO because another rent increase + all of this was NOT worth it. we work hard for our $$ just to give it to a landlord special townhouse passing as luxury housing. Found a lovely place with everything GT has to offer +MORE at a fraction of the cost. Save yourself the hassle that myself &others in reviews have mentioned, find somewhere worth ur $$ . We also received an itemized list of charges 5 days after the 30 days post lease ending was up. They know they wont be taken to court for anything and will break any laws they want just to keep your money/charge you more fees. Awful business practices. Will likely be reporting them to the BBB because this is ridiculous, no one should get away with what they do. read more

I've lived at Georgetown Apts for a full year now and have almost exclusively bad things to say about it. Maintenance is done in as cheap a manner as possible, so reliably I've had to call emergency maintenance once a month for otherwise preventable issues, such as using cheap parts for a water heater which broke and flooded my apartment. The staff is exclusively nice to you before you move in, afterwards they're some of the meanest people I've ever seen in a customer service position. As other reviews mention, Nicole, Tiffany, Lisa, literally everybody I've worked with at the office has been terrible; there are no good eggs in the bunch. Aside from customer service and maintenance issues, the complex itself has gotten uglier with every month I've lived here. The landscapers they contract pour dirt onto the roads and don't bother to clean it up, they don't bother to spread the salt when they pour it for snow so there's still just giant piles of salt in front of my apartment even after several rainstorms, and they've been removing giant beautiful old-growth trees in favor of small dingy shrubs with poorly maintained mulch. I'm dreading moving out because apparently, as I've been directly told by Nicole without any inspection of my apartment, they don't refund any deposits if you have pets and make you pay extortive amounts to clean the carpet and walls. There's been constant break-ins to apartments, cars, and the laundry rooms, and Georgetown expects you to believe this is a "premium" complex. This is not to mention how if you're unfortunate enough to get an in-unit washer and dryer, they upcharge you 500$ a month in rent. In conclusion, if you have pets, appreciate your apartment not flooding every two months, appreciate working appliances, like good landscaping, like not paying large amounts for a bad apartment, you really ought to avoid Georgetown. It's not even suitable if you're looking for a first apartment; just go somewhere cheaper. There's places with in-unit washers and dryers, 300 extra square feet, in a better area and the exact same price point within 10 minutes of here. read more

Horrible. Tiffany is extremely rude and unprofessional, they don't return phone calls, and it's just a poorly run place. No thank you.

Horrible experience trying to rent here. Nicole is the worst. unbelievably rude and short! Renters beware! Not worth the hassle touring or even applying at this place with such rude staff! read more

Once you have moved in, the staff is very indifferent and rude. I had $2,000 worth of jewelry stolen. I filed a police report. Numerous requests for worn out carpet to be replaced ended up being my expense. They sent me pictures on their move out inspection...Similar pictures of carpet that was worn at the entrance to apartment when I moved in sight unseen. This Apartment Complex operation will take every penny of your deposit and then more, especially if you have a pet. Any disputes after you move out have to be in writing not in person...I, personally, can't afford an attorney to dispute this. read more

I have lived at Georgetown Apartments for 3 years also and I am also shocked that there are so many negative reviews. I am very happy here and recommend them. The staff is always in the office which is great, and they are very friendly and helpful. I wanted to especially say that Mike Murphy, the maintenance guy is wonderful, very friendly, very prompt, does a great job and is very efficient. I was amazed that he replaced the garbage disposal & cleaned underneath where the old one was leaking and the dishwasher that had backed up so quickly. He even ran it afterward to disinfect it!!! Wow. read more

Do not move here. I moved into a 1st floor apartment, on a hill so someone was below me and ended up having a guy who plays drums live above me. He worked for the complex and didn't realize how disturbing it would be. Even the tenant below me could hear him play. They did nothing to take care of this, I even asked for him not to enter my apartment because he was on the maintenance team and he still did. You can't even use the pool without issue due to covid. You don't need a mask in the pool but if you're far away from others outside the pool you need one. They make you pay to get your carpet cleaned before you move out, and if you have even a small stain make you pay for the entire pad to be replaced which is very expensive. Not worth the issues I had. read more

I would have recommended Georgetown until I moved out. It's a beautiful complex located in a great area. The grounds are kept up. Maintenance responds in a somewhat timely manner. I lived in A two story townhouse. My actual townhouse I was not able to see before moving in and looked much different than the u it I was shown when I applied. I was shocked the first time the A/C kicked in the lower level. So loud I had to turn my tv to the highest volume. In the summer I would turn my A/C down to 65 and it was so unbearably hot upstairs I had to sleep on the my couch on the ground level. All that said I liked my unit until I moved out. Being a neat freak I kept my place spotless. Over two years I did have a few spills of my iced tea. I always soaked up and cleaned immediately and no stains visible as it's dark black and gray carpet. I have a dog who has never had an accident in all the years I have had her. I went home every day at lunch to let her out. The second year I lived in my unit I worked in O'Fallon IL. Too far to let my dog out at lunch so I stayed at my boyfriend's in Belleville. My dog was there all during the work and only came home for the weekend while I was home with her and often didn't come home with me at. I was fully expecting a deposit refund. Not only did I not get a refund but I am being charged to replace carpets due to dog urine. My dog never had one accident! When disputing their claim they simply send pics and offer no other action. Per other reviews on Yelp this is a common "carpet scam." They threaten to report you to credit bureau and possible legal fees. Totally not fair for their false claims. My carpet stains are tea. My next step will be a BBB complaint. I was hoping to resolve this amicably but based on the treatment so far and the prior reviews doesn't look hopeful. I don't intend on paying for the carpet charge. Will fight it all the way until they respond properly. read more

What a fucking joke. Charged for pet urine when our toddler is potty training. Also told them that and they said shit out of luck...LISA IS THE RUDEST PERSON IN THE WORLD. Office is super rude after you move in. Takes forever to get anything fixed. We lived in a townhome on one side of the property and there were roaches. The other side has a mice problem. Don't live here. read more

My husband and I have lived at Georgetown for two years. Our lease expires in February. We have already let the front office know that we will be moving out. They told us that we will have to pay to have the carpets professionally cleaned. However, the complex replaces the carpets whenever a tenant moves (the apartment next to me has had several tenants in and out, and each time, I have seen the maintenance people bring old carpet out and take new carpet in). Cosmetically, the apartments at Georgetown are typical. There is tan carpet and white walls. However, they do paint an "accent wall" in your living room. When you move in, you choose from a pallet of colors. There are also updates happening often around the complex. Since we have lived here, they have tuck-pointed the buildings, done landscaping and repaved the parking lot. The pool is nice in the summer. Also, there is plenty of parking. The fitness trail and fitness room are handy for those that are athletic. We loved our first year at Georgetown and promptly renewed our lease when they sent us the paperwork. Year 2 at Georgetown has been a separate issue though. We got new neighbors upstairs who appear to have pet buffalo and elephants. The walls are thin (like in most apartment complexes) so we expected to hear some noise, but it's crazy. Also, the buffalo appear to be nocturnal. Our apartment was invaded by spiders. Google "cricket spiders" to see the huge, jumping spiders that over took our apartment in the summer. Hitting them with a shoe doesn't seem to kill them. Spraying them with Lysol seems to work though... There is an exterminator that comes every few months, but it doesn't seem to help with the spiders. Also, the plumbing here is awful. It needs to be updated throughout the complex. The ceiling in our bathroom started to have water pouring from it. The emergency maintenance team came and repaired it. They told us that a pipe in the apartment above us burst and was leaking through the ceiling. Also, our dishwasher and kitchen sink started to back up. So annoying, especially since we are very careful about not putting things down the drain of the sink. Our bathtub faucet started to leak, so we called maintenance. They came the next day and repaired it. A week later, they came again. A third time it has happened, so we have called again. In addition to the plumbing issues, the utility bills here are rather high. We don't use much electricity (we are the turn the lights off when you leave the room and only use a small lamp kind of people) but our bills are higher than when we had a house. The buildings are not energy efficient. If you sit by the windows, you can feel a draft. Speaking of windows, the apartments are a bit dark and without much natural light. Overall, we feel like we could get a nicer, more updated living space for the same price and without the hassles. read more

I guess I'm a negative Nancy, but I have way more bad things to say about this place than good. When I first visited the property, the ladies were oh so sweet.. Now when I go in to pay rent, its as if they cant be bothered and cop an attitude... Air leaks through the front door and glass door. Gobs and gobs of paint. They seriously need to strip the place of the 50 layers on... everything. Walls, medicine cabinets, etc.. Walls are so thin, I can hear absolutely everything next door... Their baby literally cries 24/7 and when the baby starys crying... I want to cry because its parents start to bicker and yell and its chaos. Ear plugs arent enough. CAVE CRICKETS, oh dear god are those things creepy, freaky, chills down your spine kinda gross. Exterminators come frequently and it doesnt even do any good. Theyre still here... Bunch of people dont know how to drive... we have 3 cars and they all have new car door dings on the side.. My newer car has been backed into.. Either people are in a hurry, or they need to go back to be reevaluated for their license.. So mad... And dishwasher is useless, just like the rest of the outdated appliances... They try to pass these apartments off as "antique" when really theyre just outdated and over priced... $10 for replacement car tag that doesnt like to stay on either car's rearview mirror.. mine fell between the dash and windown and we cant retrieve it. By the way, pet owners, you will pay a $300 deposit with an $20 extra per month! Nice, huh!? Edit:And now rent is being raised about $20.... Pros: Pretty landscaping. Pools. read more

I lived down the street while going to Webster University and had a few friends at Georgetown. I am moving and liked the area so decided to check out Georgetown. My friends liked the facilities but always complained about the management. Their office closes at 6pm. My boyfriend and I walked in at 5:01 expecting to take a tour. We walked into the leasing office and were greeted by a man who said "sorry, I'm off." Ok, so we approach the women that walked in after us. She said "sorry, we stop showing at 5." Needless to say I was a little ticked. She handed us a folder with floor plans and told us we could come back. We are never going back and will never live there. We threw the floor plans away. read more

I absolutely LOVE living at Georgetown apartments. I wish I could live here forever, beautiful landscaping and nice apartments. It is so very safe, and I love the management. Maintenance comes the day I call, they spray for bugs often you just have to keep your apartment clean or the bugs come inside. I have rented at different places for 6 years and this is the best, lived here for 2 years. I love the windows and the nice screen doors. Beautiful exposed brick walls on the inside. I have never had a bad experience with management and I would recommend this to anyone honestly. The grounds are kept so nice and thick walls so I can never hear my neighbors. I always read reviews of places, and honestly if you are a good responsible tenant you won't have any problems. We love Georgetown! read more

Cheeky company!!!!!!!! None has told me about the leaking water issues before I move in, then it leaked over 10 times. At last time, they rebuilt the bathroom and the workers destroyed my carpet. After I move out, they kept all of my deposits and charged me extra $700 for carpet. I contacted them and they said I only reported the leaking issue twice and the first time was on me! They said the damage of my carpet made by my cats. That's ridiculous! I will not go back this place anymore, here makes me sick! read more

Where do I start? The staff is not that helpful, maintenance takes forever, we have shitty neighbors, boyfriends motorcycle got stolen, my car started getting dents and scratches, and there are cockroaches everywhere. Although it seems very afforable, DO NOT WASTE YOUR MONEY/TIME. read more

When I toured Georgetown I was shown a very updated, clean 2 bedroom apartment because the 3 bedroom that I was going to be renting was still occupied. I was told that it would look exactly like the 2 bedroom with updates. When we entered the 3 bedroom on move in day we were surprised to see the dirty, dated kitchen. It looked as if it wasn't updated in 10+ years. We dismissed that and moved in anyway because it was just cosmetic. We then started to have issues with multiple things. We were seeing cockroaches daily. The front door wouldn't stay closed. It would blow open with the wind even when closed all of the way and locked. The closet doors fell off the tracks daily due to the excessive amount of paint in them. When contacting maintenance our apartment was fogged for bugs after having the manager search our apartment. Even she was alarmed by how dirty it was. The fogging of course did now work because they were not treating surrounding apartments. Maintenance would just enter the apartment with no warnings and without any maintenance requests. I was home alone when this happened and I was terrified upstairs in my room because I had no clue who was inside. When maintenance is finished, they never relock your apartment so if you aren't there it is just open all day. Overall, it is extremely expensive for what you are getting. For example our rent was $1,675 a month. The cockroaches are in the kitchen as well as the bedrooms. The only thing that I will say was a plus was the manager, Courtney, is very responsive and seems to care about the residents. Otherwise, the office staff is not very inviting or helpful. I ended up breaking my lease 6 months early because I could not take it anymore and had to pay for a $300 carpet cleaning when there was nothing wrong with the carpets before I could leave. read more

Please do not move here if you can help it. The management and maintenance staff are incompetent. There's an area of the property in a FEMA flood plain. The management company will not disclose this. They will have tenants sign a non liability waiver for flood/water damage when they are aware the property will flood. Save yourself the headache and damage to your personal property. read more

If anyone truly wants to impact Georgetown and improve their business practice you should report them to the Better Business Bureau. They are required to address complaints and issues with their ratings. We lived in Georgetown Apartments for one year from June 2016 until June 2017. Upon moving out we were not notified that we owed any additional money towards the unit. It is now November and we are being notified that we owe over $800 in damages on the unit by a debt collector. They attempted to mail the issues to our previously listed address at the apartment we rented from them which they knew we had vacated claiming that they hoped we had a forwarding address at the post office and that they are only legally obligated to mail the documents. As occupants at Georgetown we were communicated with by email and by phone creating a reasonable expectation that this was their common practice of how they reached out to clients. This is how they notified individuals about different issues in the complex as well as how we reported maintenance issues and other important information such as lot resurfacing or payment for washing machines. They never once attempted to contact us by phone or email to get us the information we needed in order to handle the amount we owed after moving out in a timely manner stating "we are only legally responsible to mail" that information about charges that we owed. They did the bare minimum to resolve the issue and instead decided it was better practice to turn our information over to Fair Collections Outsourcing. I have sent multiple emails in the past weeks asking for more elaboration on the charges. I placed a phone call to Katie Scott and left a voicemail requesting a call back so I could inform her of our issues and ask for her assistance and received an email response turning me to FCO because they say the issue is now out of their hands.. We now have the documents reviewing the damages with photos but absolutely no ideas where in the home the photos are from or any designation. We attempted to go in on a Saturday to speak with a manager but one was apparently not on duty to help us. As tenants who caused no issue to front office staff or our neighbors and paid rent as expected if not early this treatment is a disappointment and hopefully this complaint can allow Georgetown to reevaluate their standards for notifying individuals upon move out that owe any fees. Georgetown Apartments are known for their shady practices such as not properly addressing infestations of bugs in the apartments ( I paid twice to have another person come and spray for bug issues), repeat visits from maintenance to fix the same problem, and issues with electric in the old buildings.Georgetown Apartments is owned by Malkin Properties and their Commitment Statement says "Our goal is always to create the most productive experience for those with whom we do business, " which directly contradicts our experience. I will also be reaching out to that company and notifying them of the treatment we have received at the hand of Georgetown Apartments. read more

This place is just the worst. The ONLY thing this place has going for it is the location. The staff is rude as all hell. I should say the management is. The girls that work the desk seem to be very nice. The maintenance is bar none, the worst I have ever experienced. Just a group of inept, bumbling, tweetle dee and tweetle dumb morons. They had to come back 3 times to fix a towel rack. The ceilings leak, the pipes leak, and they can't fix any of it. Need a new hot water heater during winter? Forget it. Obviously they were fired from previous jobs, and their only alternative was this place. For what you pay for this place (a small fortune) it is highway robbery. The bathrooms are pink and blue, the stoves are about 30 years old, and the carpet is some of the cheapest material I've ever seen. It wears very quickly and tears around all of the corners. The laundry facilities are a joke. $1.50 a load. For washers that don't wash your clothes, and dryers that don't work. Georgetown will claim they have nothing to do with it since its ran by a private company. So, good luck. Oh, but the soda machines work fine. If you're thinking about living here, my suggestion is don't. I could go on and on and on. Go rent a nice house in the area, cause that's about what you will pay here. read more

I just wanted to get on here and post a positive review in response to the negative one previously. As much of a hassle our move was originally, I wanted to say that Georgetown had a chance to redeem themselves and they did just that. We have a brand new stove, a new mirror, and our patio is almost done and looks amazing. Thank you for that...we do enjoy our new place now. And as a bonus, they do a great job keeping up with the landscape and amenities of this complex. read more

The landlord just terminated our 14 year lease. Why? Our neighbor got a full size smoker underneath our deck that smoked us out. When we complained, management wouldn't do anything, including coming down to our place to see the problem for themselves. We eventually had to complain to the Fire Department. The Fire Department informed apartment management that the neighbor's smoker (and most of the barbeques in the place) were in violation of the town's laws covering barbeques in multi-family dwellings. The Department came out, and based on their measurements, our neighbor wouldn't be able to have a smoker anywhere in his area. Now, let's leave aside the issue of an apartment complex allowing a tenant to have a full size smoker in their patio. The management at Georgetown has tanked, badly, in the last 3-4 years--since the previous manager quit. The apartment comptroller (accountant) was made manager, and she's not good at the job. We've had significant turn over in the maintenance staff and issues between tenants are not being effectively managed. Add this to some problems with the place, itself. Georgetown is old, and getting older. Most of the apartments are too dark, and made more so by dated "accents" such as painting an accent wall, or fake brick in the kitchens. Maintenance does respond promptly, but they don't always do a good job on their tasks--or even complete them. We still have a large patch in our living room ceiling that was never painted after it was caulked. Our walls are full of cracks, some from ceiling to floor. Yes, they can be caulked, but the caulking falls off, and they look like garbage. Then there's the issue of how much of the cracking is normal for the structure, and how much of it is an indication of structural problems. The sewer and water system is antiquated, which means no washer and dryer in the unit. It also means frequent back ups, to the point where we're told on a monthly basis about what we can and cannot put down the disposal. There are laundry facilities, but you have to drag your basket two blocks. When it's cold or icy, this isn't fun. Then you get there and find someone has filled all the machines, or the card reader won't take your money. That's on top of people opening your dryer without checking to see if it's running, and then not starting it again when they close it. The grounds are generally maintained. Dogs are allowed, which is good, except that there's so many, you step on unpicked up poop, and lawns get bare patches from the urine. It's a safe neighborhood, which management used to work hard to preserve. For some reason, they allowed my neighbor's son to live with him when the son isn't in jail (twice this last year, for car theft and breaking and entering). So I'm not sure how closely the management is vetting new tenants nowadays. Generally, though, I feel it is safe. I used to like this place before management changed. You knew all the people in the office, they were friendly, and the same maintenance staff usually answered your calls. Now, though, it's really gone downhill. A place that terminates your lease, especially a long-term lease, because you go to the fire department about your concerns is a place you want to avoid. read more

If I could give zero stars I would. Beware of this apartment complex. Management is terrible and the office staff is rude. The apartments themselves are falling apart and are not worth what you'd pay in rent. Gas leaks that we weren't told about, faulty electricity, cracks in the doors, bugs, squirrels in the walls etc... We have lived here for three years and the atrocity's of this place are endless. RENTER BEWARE!!! read more

If I could give this place zero stars, I would. I have lived in Georgetown for about a year. At first it started out great, although I think you don't get a lot for what you pay for. I started out in a one bedroom apartment, right up the sidewalk from my boyfriends townhome. Eventually we decided to move in together, so I went to the leasing office to discuss how that would work, would there be a fee for breaking my lease etc., etc. I talked to the same person, Julie, on more than one occasion and she told me each time that it would not cost me any money to break my lease b/c I was moving "laterally". Just make sure you get anything they tell you in wriitng. A couple months pass and I officially do the paperwork to break my lease. I then lost my job. 15 days before I'm supposed to be out of my apartment Julie calls and is "sorry" to inform me that she made a "mistake" and it turns out I do have to pay to break my lease. Like over $1000, or I can just stay in my apartment, you know, the one I'd already moved the furniture out of and half my stuff and was using the last 15 days to bring over the little things and clean up? No big deal right? I don't think so. So that was my first big problem with the leasing office, the girls there can be nice, but they have no clue how to do their job and when they severely inconvience someone to them it's like whoopsy, when to you, it's a pretty big deal. And they're not interested in working with you. At all. I moved into my boyfriends townhome and not shortly after, we started having issues with our hot water heater. It's the dead of winter, negative whatever outside at 530 am when I need to be showering and there is barely 5 minutes of luke warm water, then the rest is cold. We called for maintenance and yes, maintenance is responsive, but they usually can't fix anything on the first try. First they argued with us that it couldn't possibly be as bad as we thought, so we had to keep calling and asking for someone to come check it. Finally someone did and they put a thermometer in the water and were like, oh, yeah, that's actually really bad. DUH. So first they replace the thermometer on the heater, didn't work. Had to keep calling, calling, calling for service. Then they try descaling it, also did not work. After 3 visits over the course of weeks, plus calls trying to get someone to take us seriously about how cold the water was, they finally send out a guy who takes one look at it and says, this needs to be replaced. So, after a few months of freezing cold showers and going back and forth with the leasing office and the stupid maintenance staff, we finally got a new hot water heater. And yes, that maintenance guy was awesome, helpful and the heater being replaced, once we waited a week for it to come in, was taken care of quickly. But, during all of that they had some creep maintenance guy come in to our bedroom, where he didn't need to be, and rifle through my underwear and take some too. So, my boyfriend (a police officer) spoke to the manger who was "so sorry", but didn't really seem to do anything about it... After that, water from the upstairs bathroom started leaking and pooling in the ceiling of our living room, dripping down the walls. So we had to call and have that fixed, which they actually handled very well and we were actaully impressed. Until last night.... Our toilet overflowed on Easter night and left our upstairs bathroom with 3 inches or more of standing water. The maintenance guy came and fixed the issue, but had nothing to help us soak up the standing water, which soaked into our upstairs carpet. We had to use blankets and sheets to soak up the water b/c the maintenance guy didn't have a wet/dry vac or access to one? Told us to use a fan. Which we did, but now we have 2 trashbags full of toilet water soaked sheets and blankets that we will now have to pay to wash in the laundry rooms there. And because we couldn't soak it up fast enough and the maintenance guy was no help the water seeped through the ceiling in the living room, was dripping down the walls, and somehow flooded our smoke detector which is now ruined. I'm still waiting for the main office to open to see how they want to handle it and I'm certain they won't really care. Long story long, this complex sucks. The apartments are old, like no ceiling fans or over head lighting old. Lead paint old. There are gaps under the doors leading outdoors that are constantly drafty, even when they replace the rubber strips, it's still drafty. It's like whenever something goes wrong, the leasing office couldn't care less if you are inconvenienced. Which leaves me to think, if it were happening where they lived, would it be important to them? We always pay our rent on time and we dont' cause any problems and when we have needed something repaired in our apartment it's always like - meh, gee we're "sorry". We will not be renewing ever again. read more

Even meeting with staff for a potential lease was horrible. Staff is not pleasant and they will send you impersonal emails demanding money on a Saturday. They're not about satisfying the customer; I very much felt spoken down to. I think being in a lease with this company would be a nightmare. read more

It is one thing to reject my application because of my car repo from 2017...which I understand. I'm not mad about that cause I knew that would probably weight out my chances if they looked at it, but to tell my husband he can redo the application to be approved and that I can not live there with him is another thing. That is where the line is drawn because we do have two kids and a dog it is not just us. WHY WOULD WE DO AN APPLICATION FOR A TWO BEDROOM TOWNHOME AND IT JUST BE THE OF TWO US?! Make that make sense to me. Now we just want our deposit back. That was completely unprofessional to say to get a new tenant under your belt. Little does she know it would have been both of our incomes paying for the rent regardless. Welp saved me the time and looking at these reviews I dodged a bullet for them to be worried about something that is 5years old and over looking my good renter's history, my most recent car is paid off in name and so on. I am good and will find something way better read more

If you like having wasps in your kitchen on a daily basis, calling maintenance throughout the summer, having pest control come in, only for the solution to not be fixed, you should live here. read more

Georgetown - A constant problem in my apt. Between maintenance and professional pest control, has the problem been fixed? NOPE! All summer.. - Apartments Near Me - Saint Louis, Missouri

The woman in the leasing office was horrible to us. I have NEVER been treated like she treated us. Her name (on the business card at least) was Crystal. She acted like she was doing us a favor by telling us about the apartments. While giving us the "spiel", she acted like she had told us the information many times before, and she was really, really put out and irritated that she had to say it again. Seriously, it was like a comedy sketch about how front desk clerks, etc., are rude. Her behavior was so bad I thought she was kidding WE JUST WALKED IN THE DOOR. She even had the nerve to say to me, "Um, you're giving me attitude right now." WHAT? Talk about attitude! She had that "valley girl" lisp, and when I talked, she sat there and said nothing and gave me a snotty look and was VERY put out that she had to get up and take us to the apartment. THAT'S attitude. We would NEVER lease from this company if that's the way the front office people act. Can you imagine how they would react to your complaints if they already had your money? Unbelievable. read more

I love living at Georgetown. I have lived here over 10 years and I am a renter by choice. The grounds are great, the buildings are mostly brick, the maintenance department is very dependable and office staff is very nice and professional. I will live here a long time. I just read the comment below about no radios at the pool. I recently received the same email from management as the rest of the residents regarding music at the pools. The email stated to please keep the music down not that radios are no longer allowed. And I disagree about the walls being thin. Since this is an older property, the walls are a lot more solid than new construction. read more

I have lived in Georgetown for the past year and for the most part I had a really great experience. They were quick to respond to maintenance requests, held packages at the office if I wasn't home when they were delivered, and I loved the amenities and location. However, overall the staff and policies of Georgetown are not very flexible, so much so that I no longer feel welcome. The office hours during the week are difficult if you have a regular, full-time job (opening at 9am and closing at 6pm). I always had to leave work early or go in late if I wanted to get something done during the week. All residents must also give a 60-day notice of move out which is difficult if you are on the fence about staying or going, most other places can only rent within the month you want to move. I tried to move within the complex because I wanted to downsize to save a little money but I received different information each time I talked to the staff in the office. Some said it was a $200 fee plus a new deposit and prorated rent, another said it was only a fee if I wanted to move before my lease was up, another said that it would be $200, plus rent on my old apartment and new apartment with nothing prorated. It was very confusing and frustrating. Upon deciding that I would not renew my lease or move within the complex, I was given a pre-scheduled move out walk-through date for 1pm on a Wednesday after my lease was up. I called to try and reschedule the appointment but they refused to do so saying that it was policy and they couldn't be in the apartment until after my lease was up because legally the apartment was still mine. I even offered to sign a contract/agreement releasing the apartment to them on the 30th (my lease is up the 31st) so we could do the walk through sooner and they were not willing to negotiate at all. As it stands right now, I can't be at the walk through (because I work at at University and August-September is our busiest time) so I could very easily be charged for something that isn't my fault or not even know what I'll be charged when it comes time to return the deposit. They have shown little to not interest in being flexible or helpful ever since I decided to move out. There were also 2-3 water main breaks in the first 6-8 months I lived there causing my water to be shut off and I received no communication from the office. I only knew when I arrived home from work and couldn't cook dinner, go to the bathroom, etc. I realize that it isn't their fault that the water main broke, but it would have been nice to receive an email telling me that my water is off. Especially since they seem to be very good at sending out emails about pool hours, other property repairs, and events that they host. I have also not been able to use my front walk light for the entire year I lived there. Around the holidays the breaker in on my bottom floor (I am currently in a 2 bedroom townhouse) started tripping causing me to lose most electricity throughout the first floor. The repair man was prompt in coming by but was unable to figure out the problem. I was without power on the first floor (lights, TV, Internet, etc) for 2 days until the next Monday when the electrician came out. They determined it was a bad circuit in my living room wall going out to the outdoor light but that they would need to wait until the weather warmed to go in and fix it. When the weather warmed up I didn't hear anything so I called the office. Someone came out and looked at it, determining that the sidewalk would need to be torn up in order to get to the circuit and they would work on scheduling it. Last week I received an email that they would be replacing sidewalks throughout the complex, but my apartment wasn't listed. At this point, I am moving out soon so I am less concerned than I was previously. Luckily there is a street light right across from my apartment so my light not working isn't a huge safety hazard. Even now I cannot flip the light switch in my front room because it will trip the breaker and cause my lights/power to go out (which is really annoying when its late and happens on accident) but the last maintenance man was nice enough to put duct tape over the switch so that it is more difficult to flip, it just looks really tacky. As I said before, I really did enjoy living in Georgetown up until the last few months. Moving out has been an incredibly frustrating process as they are not flexible or willing to work with extenuating circumstances, especially since I am moving out early and not being allowed to be present for the move-out walk through. The fact that they take place Monday-Friday 9am-4pm makes it clear that they don't want the former residents present. read more

Do NOT live here. If you've already put down a deposit it is worth it to forfeit the money and run. This institution practices disgusting business tactics that will swindle you out of your money. I lived here for 13 months. The units are infested with common crickets and cave crickets. Yes, they spray for monthly but it is not enough to stop them. College kids have parties nightly and noise restrictions are NOT enforced. Units are very poorly insulated and energy bills greatly reflect this issue. On top of all that, when we left we were charged $1,110 (minus our $325 deposit) to replace the carpets because we had "stained the carpets in every room" which was a blatant lie. When we contested this claim they sent us over exposed photos of the carpet (showing no stains) and waited us out until the deadline, which is when they claimed they would sell off our debt and report us to creditors. I highly discourage interacting with these people. There are so many great places to live in St. Louis that are much cheaper and managed way better. read more

I got my security deposit back in full (minus the last month's utility bill). Cleaned it thoroughly, every inch, which Georgetown seemed to appreciate. The staff was not helpful over the phone, two different conversations, with two different people, regarding the carpet, stating that a stain (no dog or cat issue) on the carpet that was unremovable, no matter how small (and it was 3"diameter, quite small), would require the tenant having to pay for the replacement of all the carpet, upstairs and down, even though it was clear that the place was carpeted in pieces. Had the carpet cleaning company patch it anyway and it worked out. Major stress though - staff very strident and unreasonable in conversation. read more

Since my last post, I have also had some additional issues. I live in a lower level apartment, and I noticed that my bathroom rugs were soaking wet. It turns out that water was coming in from the floor, which may have also contributed to the insect issues I discussed in my previous post. Maintenance came over very quickly, but all they did was confirm that water was coming in from the floor, and could do nothing to fix it. Other helpful information about Georgetown: (1) They give you a resident ID pass that you are supposed to have with you at all times, including when using the laundry rooms and the pools. This is a good idea and I appreciate the security aspect. However, it is a flimsy piece of paper with your name handwritten on it, and if you lose it, they charge you $10 to replace it (note: it is not made of gold, but you will be charged as if it is). I recommend laminating it to make sure it is protected because they will not laminate it for you. (2) They are very particular about the pools areas. Most of the rules are standard (no running, no glass in the pool area, bring your ID as mentioned above). However, you are only able to bring ONE guest, and any additional guests are required to pay $2. There are lifeguards, but they simply sit around and play on their smartphones, so I would make sure to keep a careful eye on your children. There is no music, but you are no longer able to bring your own radios because they think it will "bother the other guests" who don't have similar musical taste. (3) There is ample parking, but the streets are extremely narrow due to the fact that they put parking spots and dumpsters along the area of the roads that should be available for driving. You have to drive very slowly (which is always a good idea) and watch out for big cars and the small children who ride their bikes and scooters in the streets since there is barely adequate room for two cars to pass one another in many areas. read more

We attempted to rent an apartment there for my son, during his internship in the area. Mountains of paperwork. Less than "professional". Needless to say, we passed and found a much more hospitable place to do business. Mind you, I'm being nice in sparing all the details. ZERO stars. read more

I have lived at Georgetown for 2 yrs, I have 6 months to go, I cannot wait to move. It does not make sense that they want their carpets cleaned when you move when they replace them. I have 2 boys and they have lied several times about them riding their bikes into cars and claiming they were disruptive on days that my boys were not at the complex at all. It is insane that they refuse to do any updates on the interior of the apartments but constantly make exterior updates but raise the rent every year. My faucet in the kitchen was "fixed" 2 times, the maintenance guy got glue every where and I could not move the faucet from side to side, the dishwasher fills up with water that smells, I was told that was normal..LOL, they replaced my stove but conveniently left saw dust everywhere, it was on his shoes so of course it got all over the carpet. I had an issue with my tub, now I have a huge foot print that I cannot get out of it, I can't imagine what was on his shoes that would leave something like that behind. The faucet knobs have come off several times, the light socket in the dining room continues to blow, one of the light bulbs exploded, glass everywhere while my kids where at the table eating. The laundry room is disgusting, its always dirty, cat and dog hair everywhere, the tenants constantly open the dryers but apparently do not have the courtesy to reset the time and the dryer stops but the time continues to run so you have to pay another 1.50, that gets costly when it happens consistently. I have seen sofas, bags, crates, etc on patios but I was forced to remove an exercise bike. Don't even get me started on the crappy job they do on the parking lot when it snows, my car was buried in snow, then I could not get out and was told that it was not a maintenance emergency, I was 2 hours late for work. I am excited to move, I cannot wait, anywhere else would be better than this outdated, overpriced nonsense. read more

awful management it was a pain requesting a simple repair request. The community was not safe people would break into your car