This dentist office is very unprofessional, incompetent, have the worse customer service, and are VERY HARD UP FOR MONEY. I called to schedule a appt for a routine teeth cleaning with Dr Nygeun on 1-19-2022, and spoke to Steve. He wasn't professional, stated to me verbatim:"We are a small dentist office, and the doctor have to make money. So my job is to get the most money for procedures done on patients". After, I asked if Dr. Nguyen do fillings since my previous dentist stated that I have a small one that needed to be filled. When I asked about the x-rays, and teeth cleaning done on the same day. Steve told me that the hygienist will have to look at me first to see what work may need to be done, then the doctor will look at my mouth, and if they have time to do the cleaning they can. WHAT? Then he turned around and said they can clean my teeth if everything is up to parr with my teeth. Then he kept rambling going on, and on, and on about what they do. It's like he was acting like he was being interviewed and needed me as a patient badlly. He was trying to tell me about benefits, coverage etc when I already know these things. On top of that, I had to keep telling him repetitively to slow down, I understand, and I know those things. Every time, I would say it he would keep (rambling). He even stated: "I know that I probably have said too much, and maybe talking a little too much". He was doing entirely too much on the phone, but I still booked the appt. Not even a hour later, I receive a email that my last full mouth x-rays where a year and a half ago. That he can't promise those x-rays would be of much usage, and my new x-rays want be covered. He also attached my coverage from bcbsga to the email which, I already knew. Now I know that a full mouth x-ray is good for 3-5 years, and if new x-rays may be needed for a new dentist. They can take a few x-rays to be updated for the current state of a patients mouth. I've never heard of a dentist office not being able to take one and a half year old full teeth x-rays. Also, if any other exams where needed I have single x-rays & wing bite x-rays that would be covered under my insurance. They could've had me have my prior dentist fax over my full mouth x-rays. Then when I came to my appt looked to see if anymore x-rays would be needed. Steve was soooo hard up for trying to get me to pay out of pocket for x-rays LYING to me via email that he thought, I was stupid to believe what he emailed me. I called the office, and told him I have no idea what is going on. BUT........ It seem like the office is hard up for money, because he stated several times things he wasn't suppose to state to a new patient. His main goal is to make as much money for the doctor as possible which most definitely ran me off. He started yelling stating: LOOK I DON'T WANT TO GET INTO IT WITH YOU. YOU SHOULD'VE TOLD ME YOU HAD X-RAYS". WHAT? That is a doctors office job to look at my dental history under my coverage to confirm, and all these questions are suppose to be asked (THE DAY OF MY OFFICE VISIT). Questions about my teeth, x-rays, problems, etc.......... NOT THE DAY I MAKE MY APPT, because they haven't even looked at my mouth as of yet. I told him that, I would be putting reviews online regarding my experience which was horrible. He called me back and left a voicemail. Stating: The same thing, and said "it is what it is", and he was very condescending in the voicemail as well. It is sad, pathetic, and crazy that before I even had a chance to visit this dentist office. I had to deal with such craziness, and they where already ADDING HOW MUCH MONEY THEY WOULD TRY TO GET ME TO SPEND! I have never in my life experience such disrespect, and unprofessionlism from a dentist office in my life. Steve most definitely not only ran off a potential lifelong patient with his antics, but he most definitely is a bad representation of this dental office. I'm disgusted at his behavior, because it was uncalled for.. read more