I bought a used car here that Jos said that he had worked on himself and that everything worked great... i got it for a couple hundred below bluebook value so i thought i was getting a great deal. Again Jos swore everything worked. I took a test drive, seemed to be fine. He had no insurance on it so i didn't take it on the highway. It wasn't hot so i didn't turn on the ac and i figured the low fuel light meant that it was low on fuel. not the case. so the ac system was completely shot, $300 in parts already, not to mention labor... the fuel gage did not work at all, which i thought ok... ill just fill up every 280 miles no problem, but on this car when the low gas light is on the cruise control stops working. And this was a car he said he did "ALOT OF WORK" on so he supposedly knew it well. It also clearly was in an accident as the driver side door howls badly when on the highway and the front end is all over the place... 'oh well' he said. [not to mention when you need to talk to him you have to stand in the doorway for 30 min while he talks to his other mechanics... seemingly teaching some of them how to fix cars, shouldn't they already know? }
One of his other mechanics [toothless JIM] also had my work van for over 3 weeks. I was leaking radiator fluid somewhere mysteriously and it needed a new catalytic converter, transmission fluid change with filter, and new differential fluid... 3 weeks later, still not repaired, still no diagnosis as to where the fluid was leaking... and it turns out that that mechanic had no personal vehicle and was using my van for his personal transportation home.... and elsewhere!! really?! and he smoked heavily in my van as well leaving a disgusting stench. It also looked like he was hauling personal stuff in the back and it smelled like feces infested mothballs.... I had to go to his house and pick up my van that was still leaking and no converter installed, of course nothing else on the list was done... he first said that he was waiting on a "more affordable part" to come in and that he received it 'yesterday' and was putting it in 'today". When i stopped by his house at 6pm [when he said he would be there.... he showed up at 7:30, driving my van of course] when asked about how the converter went... he said he "hollowed it out so it shouldn't be a problem anymore"... which means he fixed my clogged converter by cutting out the inside of the converter... not putting a new one in. And then he said "oh before you go we better put some more radiator fluid in before she overheats......... It took everything in me not to take a tire iron to his head.
Jos is a nice enough guy, but the lack of professionalism and honesty is appalling, not to mention his staff are complete idiots. If you sell a car you should tell people the truth and when something comes up broken that you said worked, you should fix it for free, especially seeing as you are a mechanic with a shop and you supposedly fixed everything already.
Also when Jos takes a vacation the whole place shuts down because he can't trust his workers to run the shop, ive met quite a few people who have waited weeks for him just to look at their cars, the lot is full of cars that just sit and don't get worked on. They are too busy drinking beer in the shop.
If you do go there... make sure toothless Jim DOES NOT work on your vehicle, he apparently can't see that well and has zero skill for diagnosing anything. If its a tire or a break pad i guess he can do that ok : )
I immediately took my van back to where i have been taking my fleet for years. Belle Tire on alpine... i know, its just a tire place... but much much more. They are real pros there with integrity. In 30 min they had my van diagnosed, i needed a new radiator and hoses... simple right? Fixed in a day. And when they said it would be done by 4 and they ran into a snag that would take longer, they called immediately [at 2] and rescheduled my picking it up an hour or so. They also helped me troubleshoot a few other complicated issues ive been having that Jim just didn't have the education to understand....[engine oil and trans oil cooling systems]
Whats also great about Belle Tire is your entire service record is read by them every time you bring in your car and if something they fixed a year ago is having trouble again, they fix it for free. It was "under warranty" they said... I like hearing that.
Cars are not all grease and monkeys, it actually takes an educated, certified mechanic to understand these things... and fix them properly. You get what you pay for and you pay for what you get. read more