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George M Grant, LCSW

5.0 (1 review)

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8 years ago

Dr. Grant is a thoughtful counselor, and creates an environment where one feels comfortable sharing.

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Valera Health

Valera Health

1.1(38 reviews)
3.9 miWilliamsburg - North Side

I would not recommend Valera Health to anyone struggling with any kind of mental illness. I was…read morereferred by my physician to use a therapist with Valera. I liked her, she was nice, but not helpful at all. Anything I talked about, she would simply tell me she was emailing me a worksheet. That was it. I could google worksheets and do them myself if I thought that was helpful. Not only that, but she cancelled my appointments last minute regularly. Then, I had to reschedule an appointment ONE TIME, and I get an email from Valera saying that I'm being "fired" from that therapist. LOL. They said I could contest it, but honestly it wasn't doing anything for me. Then I got a referral for a psychiatric nurse practitioner to talk about my ADHD diagnosis, and talk about starting medications. The NP was very nice, but she made some weird faces when I talked about certain things with ADHD. It let me know that she was going off her textbook knowledge of ADHD, and probably didn't do any kind of research into how people with ADHD struggle, especially when they are diagnosed late in life. She finally agreed to start me on medication, and then we went to telehealth appointments every 3 months to check in. Several times, I was scheduled for a telehealth appointment, and then on the day of my appointment, suddenly I didn't have one. Sending them messages is ridiculous, because it takes forever to get a response. One time, I scheduled a telehealth appointment during my 1 hour lunch break at work. I went out to my car to connect on my phone, and it wouldn't work at all. I never received a call from the NP to check in and see why I was late. I even tried to call the main Valera number, and the person who answered was like, "Oh, weird. let me try to call her and I'll get back to you." and nobody ever called me back. Apparently I wasn't even scheduled!!! Several times, the provider cancelled my appointment last minute, which is really frustrating considering I plan my entire day around that appointment. I have to do it at home, because the connection on my phone is unreliable. Then recently, I missed an appointment. It was an accident, and I thought it was scheduled for several hours later than it was. This was the first time I had missed an appointment. I received no message or call to check in. I messaged her and apologized, and asked to reschedule. I also asked for a refill of medication, and that message was ignored. I sent several medication refill requests through the app, and also messaged her 5 different times because I had now been out of my meds for several days. She finally, after 12 days since I initially messaged her, responded to tell me that she will be refusing to refill my medications because she hadn't seen me within the allotted timeframe, and I should contact my pcp for a refill for this month. Nothing about how SHE cancelled last time, and how she's always 10+ minutes late to my appointment, or how she tells me she will schedule something and then not actually do it. Thankfully, my pcp sent a refill for me the same day I put in the request. I am absolutely done with Valera. It's not worth it. I will find a different company, and see if my pcp will continue prescribing it for me in the meantime. You CANNOT mess with people's mental health like this, especially when it comes to controlled substances. For the week where I was without my meds, I was in danger of harming myself. I could not stay awake, and when I was awake, my suicidal ideation got so much worse. Absolutely bananas how they treat patients with mental illness when they are supposed to be HELPING US!

Good luck trying to get a response from anyone. It's impossible to get in touch with anyone to…read morechange/cancel appointments.

George M Grant, LCSW - c_and_mh - Updated May 2026

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