Passing along my experience with a tree trimming company...Angels Tree Service. This company has…read moreopened up a location here in Melissa off of 121. I contacted them in early August to get a quote. A was quote received & I scheduled service. When I spoke with Josue/Josh G I told him I would be paying by card. He gave me a little higher price for using a card than the cash quote...no problem. He did not say he did not accept cards. The trees were trimmed on a Friday morning & I was expecting him to contact me that day for payment. I contacted him the following Monday & said I need to make payment by card. This is when the insanity started. 1. He said the Chase credit card app was down. I knew this was a lie. I told him to let me know when it was back up so I could make payment. 2. Next, he sent a text 2 days later saying the app was still down. Again lies. I said ok when you get a way to process a payment by card I will make payment. 3. Then he proceeded to harass & try to bully me because I did not want to pay cash via Zelle. There are too many other non Zelle payment options available. I am a business owner & have several payment options for my customers other than Zelle that utilize a card. 4. He proceeded to tell me he would return the load of tree branches back to my driveway & also file a "lean" on my property. He also showed up at my house unannounced. I told him if him or any of his workers brought anything back to my house I would call the police for trespassing. I also sent him the Texas statute that explained trespassing. All this time I am texting him to send me a way to make payment by card-Square, Quickbooks, etc. He did nothing. All he wanted was cash. 5. He then offered me a lower price if I would just pay cash. At this point it's about principle & I said HELL NO. Send me a way to pay via card. 6. When I refused to pay cash he then sent an email with a letter threatening to take me to small claims court & to contact my landlord. He also showed up at my house unannounced again & taped the letter to my door. In this letter he then tried to charge me $500 for the service which included late fees. No where in the quote or on the original invoice did it discuss not accepting cards or late fees. My landlord & I made an arrangement as far as the tree trimming. I would pay & the price was taken off of my rent for one month. I told him contacting my landlord would do nothing...he wasn't going to pay him. We had a few email exchanges where I proceeded to inform him of proper business practices & that I would not be paying cash at all. 7. After all of this he finally sent me an invoice on 8/24 via SwipeSimple that I paid via card. That is all I asked for from the beginning. If he had of said he did not accept cards then I would have looked for another company. I am spreading the word about Angels Tree Service & Josue/Josh G's business practices & lack of customer service. I am posting Yelp reviews & filing a complaint with the BBB. Please do not use this company....the owner does not know how to run a business nor communicate with customers.

Not sure why this business does not have 5 stars. Angel and his team did a few work orders for me…read morein the past, and they were timely + the costs were unbeatable. Would definitely work with them again!

Excellent & Professional Service to include a fair price. Don't hesitate to do business with Jose…read moreand his team. These guys do excellent work and won't break the bank. I had other companies quoting me over 3x the cost for my tree service. Jose and crew professionally serviced all of my trees and left my yard looking great. If you want it done right and at a fair price, then Nortex Tree Service should be your "go to" contractor. Thank you Jose and your team...

Showed up same day I contacted him. Looked at what we needed done, gave us a price and never…read moreresponded again. Tried to contact multiple times.

George gave us a great free estimate to trim back 6 very large oak trees. We hired him and his crew…read morethat day and they were out a few days later. They did an amazing job trimming trees that were hanging over our house and others that needed dead branches etc removed. They worked all day and did a great job cleaning up all of the debris and making sure nothing fell on our roof. We will definitely have them back out for some other trees that we have!

Job Details: Clean underbrush and cause canopy on large overgrown highway frontage area. Trim and…read moreraise canopy on 6-8 mature trees and Crepe Myrtle's. Clean and haul off all teach and debris. Could not be happier with this company, pricing, customer service and execution! Communication A+ Arbor Skill A+ Execution A+ Respect for property and clean up A+ Credibility A+ My highest Recomendation!

Just had Joe come do some irrigation work for us and had a great experience!!! We bought a short…read moresale house that was a mess and the irrigation was an absolute mess. Joe got us fixed up. Not only was he very reasonable but he was helpful, kind and communicated when he had to split our work up across two visits. Definitely will have him out to do some landscaping work as well!!! Great to find local people who do a great job!!

Updated - Company did reach out and has asked to make it right for us. Everyone deserves a 2nd…read morechance and we have agreed to speak with them. I will update as needed as I believe honesty is the best policy. This company did not show up for scheduled appointment after confirming they would be there. We understand that things come up, but there was not even a follow up to apologize for not making it.

Charles came and helped me with a job when no one else would. (New gas stove conversion/hook up)…read more He answered my questions and was able to fit me in when it was convenient for me. He was polite, friendly and did quality work! I recommend him highly!

We called after finding shingles that had fallen off after a wind storm. Trevor was there for…read moreevery step along the way. It was good to have just one person to go to if we had questions or concerns. They arrived right on time, go right to work, and were done the same day. The roof looks great! (I don't know why Yelp thinks I'm in CA. I'm not. I'm near Plano, TX)

Pristine redid our front, back and side yard to be more functional for our little ones. Our vision…read morecame to life! Josh was able to build a design on the iPad so we could all get a visual of what the redo would look like. I truly appreciated all being on the same page. I should have done before pics to see how much work they did. Our yard was rough! The guys removed a fairly large tree that kept shedding branches from the backyard, a lot of jasmine grass from the back as well - it just looks so much better. Hunter and team were wonderful to have working at our home. Kind, professional, and truly care about the work. Thank you!!

What a nightmare. Their new employee was crazy with the skid steer, destroying my septic tank…read morecover, breaking 2 large sections of the driveway, gouging my red oak tree, busting 3 sprinkler lines, and scraping 3" of old soil, only to replace it with 1/2" of topsoil, so now I have a sunken yard. It's taken more than 2 months to get everything done, and it still isn't working right. The control box in front was not properly installed, so now I have a heavy leak, and was told I would have to pay extra for them to fix it. Ha! You think I'd ever call them again? After 30 years as a real estate broker, and dealing with all kinds of landscapers, Pristine wins the award for the worst.

Terry and his crew did a wonderful job trimming my mother's big pecan tree; it had several broken/…read morehanging branches; they cleaned up all the branches that had fell to the ground and as a bonus; they even cleaned up all the leaves from the carport! I am very happy with the service I received!

Terry and his crew did an excellent job removing the dead tree from our yard. Every aspect of the…read moreorder was handled professionally and as promised. Great to work with people who value good customer service. I will happily refer work to them every chance I get.