Attended George for years and moved away. we just moved back and I am so dissapointed to hear he retired, but understand the well-deserved move. I called in need of some urgent care and the staff seemed very nice and polite.
Unfortunate to learn that the same practice that George employed, and more importantly patient care process, has changed.
Not saying that you shouldn't give them a try - just don't base your dental decision off the previous reviews. It's not the same place.
In the past emergent patient needs would at least get you on a list to come in if there are any cancellations. Not offered on either of the two calls to the office e. Instead, an explanation that you have to come in for cleaning before the Dr will see you.
When they reviewed my situation, the recommendation was to go visit a dentist that would service the need right away, and come back when you can have it addressed within their "cleaning first" process.
Again, the staff was very polite. It's just apparent that the new ownership is prioritizing the fee capture from cleanings using techs and keeping the Dr reserved for captive patient scheduling. Unfortunate as this used to be a gem in a difficult space.
Best of luck to the new ownership. Posting this as an advisement to all those looking for the perfect 5 star service that used to exist out of this office.
Gave three stars since this is par for the course with any run of the mill dental practice. read more