The person that answered the phone at this company was very rude. she asked me my date of birth at…read morethe beginning of the call and when she could not find my name she had an attitude. She did not ask if I was a new patient at beginning of the call so she approached me as if I was supposed to say I am a new patient. The time of her voice was very sharp and put off. Terrible feeling on my end if this call.

I've been taking my mom to this location for a couple of years. She's been very happy with her…read morehearing aids, the doctors and the reception staff. They're always very friendly and make her feel comfortable and welcome whether it's a visit for a checkup, adjustment or a simple phone call to make an appointment or to ask a question. Located in the Ascension St. John Health Center, it's a convenient location if you're searching for a hearing aid center to assist you with your needs.

Everything went well. She was very helpful and had excellent knowledge. I would recommend her…read moreevery person I know

I was very pleased with the care I was given from the whole staff. They really took time with me…read moreand made me feel good about choosing this doctor as my new audiologist!!

I am a long time customer and patient. The staff is friendly and helpful. They are flexible with…read morefixing hearing aids issues. Also, the staff is very professional and knowledgeable with various brands of hearing aids and devices. Even during the pandemic hearing consultants have accommodated me numerous times trying to repair my hearing aids. I would highly recommend them to anyone who needs a hearing test or needs need hearing aids.

I have been going to Hearing Consultants Inc for over 5 years. The first thing you notice when…read morevisiting this business is the laughter. These people love what they do and are always happy, helpful and professional. Dr. Marina Kade is the Owner and she is always the first in line when new technology is available. She wants you the patient to have the latest technology. It is her goal to help you to be able to hear as normally as possible. There are many places that sell hearing aids. Hearing Consultants Inc. however has Dr.'s of Audiology and are not looking to just make a sale but to make a difference in your quality of life. My life is so much better for having met this business.

You owe it to yourself to visit NuEar for your hearing needs. Nicole is a true professional who…read morecares immensely for her patients. I would NOT send my clients, parents, or friends anywhere else. This will be the best care you receive.

What a great experience from the time I walked in until my visit was complete…read more Nicole and Jenna were efficient, professional and thorough. Not only did I get an exam but the results I felt was an honest appraisal. They identified my problem and gave me product to determine if a purchase might be necessary but if I didn't feel a significant difference I may wait until a device might be more beneficial. Honest and knowledgeable. Highly recommend this location!

I needed CPAP supplies and I was dealt with by Mccenzie. She was very helpful and knowledgeable…read more She fit me with the perfect mask I needed and was easy, quick, and proficient. I give the experience a 5 rating and would tell all my friends and family to go to this Binsons

I have been attempting to get Melissa in the Mobility department for a week. Her supervisor Angela…read moreinformed me I could contact her if I could not get Melissa. Ironically, she has been off since last week. I cannot get an update by anyone. Poor service. I was told to go through CREA MOBILTY however, I knew Binson's to be a major brand. Major mistake.

My 75 year old mother received a promotional mailing stating the first 15 people with the coupon…read morewould get one free hearing aid. She had a consult with "Dr. Goodrich" who did some testing on her. He tells her, "Because you're new patient we'll give you $2000 off. And Medicare pays nothing toward hearing aids so we'll give you an additional $1,000 off." Goodrich asks if she's using her own money or someone else's. Mom said it was hers. He asks if there was a family member he could discuss this with and mom gave Goodrich my brother, who lives nearby, his contact info. Goodrich never called my brother. He doesn't correct my mother calling him a doctor (which he's not) and instead asks to go on a first name basis. With all the "discounts" Goodrich ends up selling my mother a Starkey in ear hearing aid for a total of $5890 and tells her, "I'll be your doctor for life." Apparently included in this are free office visits and hardware adjustments. He charges her debit card $3000 and finances the rest for $2890. He doesn't allow her to install the unit in her own ear so she gets home and doesn't know how to use it. I live in California and learned about this during our weekly call. Mom doesn't have the receipt for the purchase but she has the credit account sales receipt for the financed portion. When I call Goodrich to introduce myself to get an update on Mom's condition he tells me everything about the cilia in her ear atrophying and possible dementia if she doesn't get stimulus into her ear. He tells me that she is a lip reader and has 80% hearing loss in the left ear and 60% hearing loss in the right. It's only when I ask for a copy of the sales receipt that he tells me he needs a signed HIPAA form, but he's already told me things that should be confidential. Since Mom is going to see Goodrich the next day I ask her to ask them for a HIPAA form for her to sign and give to him so I can discuss her status freely with Goodrich. Mom gets confused and tells Goodrich he needs to sign the HIPAA form and he says he doesn't...and knows full well that she needs to sign one and doesn't offer her one. When I learn this I download a copy and fax it to a local UPS store, Mom signs it, faxes it back to me and I fax it to Sterling. I leave a message with the pleasant assistant Linda for Ron Djordjevic (the owner of the franchise) and Ken Goodrich (who also goes by the name Craig?) and Ron ignores my request for a returned phone call. Goodrich continually refuses my request for a copy of the purchase receipt for the hearing aids after receiving my HIPAA form. I make Linda and Goodrich a deal that if we can resolve this amicably and my other returns the hearing aid and gets a full refund that I won't inform the hearing aid manufacturer Starkey whose products they're pushing, contact BBB to complain about their service, Yelp, etc. During a phone conversation Goodrich tells me if the option is a refund or court to take him to court. Finally, know that Sterling Hearing gives you only a five day return window and it's impossible to assess the hearing aid within five days, according to the manufacturer. In short Goodrich impersonated a doctor, ripped off my 75-year-old mother, refused to reconsider a refund and is forcing me to take him to court. not only should Sterling be boycotted, Goodrich should be arrested for fraud and HIPAA breach. If my mother had purchased this on a credit card I would be disputing that, too, but she uses a debit card. BEWARE!!!! When I contacted Starkey the hearing aid manufacturer they did nothing. If you're curious you can read Starkey's review here: http://www.yelp.com/review_share/dy1jdpshzMMF3J2DQdjQBw/review/PZNEjEnIUJTmcQ6yLwX8Xw?fsid=_RCPORYnV-pxJaXdSdxMlA

This place is a complete ripoff! Worst company I ever did business with. They gave me tinnitus,…read moreconstant buzzing and screeching in my ears. They have a 5 day warranty period. Ridiculous!!!! the first 2 weeks you are just getting used to having them in your ears. Joe Schiebille is completely inept. They don't have a soundproof booth, no receptionist, no business cards with their actual names ( they hide everything about their company because their only goal is to suck money out of you). Their last words to me were "get your lawyers." Because they know tinnitus can't be proved in court---only you can hear it. Trust me, it's devastating to have screeching and buzzing in your ears 24/7/365. They will actually DESTROY your hearing... I never would have thought a hearing aid could give you tinnitus-- hell yeah if Joe S. is doing the prescribing. He not only is inept and a liar, but he disappeared once he found out he gave me tinnitus.... he's a coward.... they sent some other jerk in his place. Run from this place----it is evil. It damages people's hearing to suck in money!!!! I found out I didn't even need hearing aids! May they all rot in hell.

Awful customer service! Binson's sold out to this company and ever since, my mom has had nothing…read morebut problems. The employees are rude and condescending. She paid cash for her hearing aids and the "free" batteries are crap. Most of them don't work and it's a hassle to get more because you can only get them during walk in hours. Walk in hours are only one hour - MWF. If you can't make it, oh well!

BEWARE!! They will try to sell you a hearing aid when you don't need one. Get a second opinion!…read more High pressure sales.