Dr. Fitzgerald treated me with medication for depression and anxiety for many years. He was very…read moreapproachable and open to questions. He impressed me with his broad knowledge of the interrelatedness of systems of the human body, not just his specialization in psychiatry. The office was open only four days but a telephone answering service was available and responses were prompt.

I saw Dr Fitzgerald for increasingly severe depression in 2011. Based on a 10mn intake he diagnosed…read moreme with ADD (his specialty) and started adding ADD meds to my treatment. Week after week I got worse and our follow up appointments were about 5mn long with him literally standing on the doorstep trying to walk out while I tried asking for medication adjustment and re-evaluation. He'd announce we'd just increase it for bit and see how that went. He couldn't get out of the room fast enough. There was always an air of condescendance to him which is isolating to a patient. Bedside manners during depression flare up, while not a cure-all, help a patient gain trust in the Doctor and help ease the anxiety that comes with the enormous mental turmoil. He certainly provided none of that. It was especially frightening because we were new to the area and this was the Dr I needed to help me combat my illness. Things got really bad and I had to find a new Dr. (DR Lurie in Charlotte is fantastic and works WITH me and i have been perfectly well now for 6 years). I would never, ever recommend Dr Fitzgerald.

Unfortunately rude front desk staff put my stars at 1, but the practitioners and therapist…read morethemselves are competent and kind. The waiting room is walled off from the front desk with a loud cold window. And when the front desk staff opens it they aren't kind, proficient or friendly. It's so odd. For $15-$20 an hour surely they could replace each employee up front. And build a wall separating the back offices so that when you walk in you right away see a friendly and kind face. There is no wifi for waiting parents or family members. And the chairs are in need of replacing. But I'll rate at a 2* because the actual care staff seem good.

Was supposed to have a tele visit and my therapist never called. How unprofessional. When I called…read morethe front desk, she said, ok. I'll let her know. And still no one called. Real nice

Dr. Craig Cheptke is an extraordinary doctor. He identified DNA issues that have been at the root…read moreof my depression and coordinated care with pain management with my PCP. He questioned whether sleep apnea could be the underlying reason for an overall feeling of malaise. He treats me like an adult. I find our conversations very helpful and generally positive in helping me test the ground under my feet. We all want to know we are "okay," and sometimes you get the feeling from doctors that you have to do X, Y, and Z to get to their definition of OK. Dr. Craig helps me get there faster, supports my own awareness of how I feel, and helps me find ways to measure it in everyday life.

Dr. Chepke has helped me more in a few sessions than previous doctors have in 13 years. Definitely…read moreworth the out of network cost. And then some! Reimbursement process is cumbersome for my insurance company, but he has literally changed my life. All of the office staff are always super helpful as well. So grateful to have found you!