I'm always a loyal customer to GM, I have total 7 pairs since the store opened on The Galleria but it's gonna be ended today. I bought 2 pairs from them on Aug.26, but when I got home one of them just looks sooo different from what I experienced at the store because the frame is crooked, 1 side small, 1 side big, it's just doesn't fit my face anymore, maybe all lights at the store made me think that it pretty on my face. Then I decided to return it and here's when the thing happened. Their policy of returning is 14 days but tbh I never pay attention to that period because I always love my glasses and never thinking about returning it. Thought it supposed to be 30 days like normal then I came back on Sept.16 (7 days passed) because I work from Tue to Sun, 8:00am-8pm every single day, I only have Monday off to my stuffs and everything together so I was kinda cocky.
When I came to the store, that's when I know they only have period of 14 days. But The store manager (male) was so rude, he doesn't even want to explain or even I begged him for just one-time exception or store credits so I can change the style and I don't care about if my new pairs is lower money than old one but he refused to do so with an unhappy attitude, look down on me and my sister because we're Asian (even he's asian too), and inside his eyes we were just something really annoying him, he wasn't even want to talk to me, really really disrespectful. If you have been to the store you will notice how much "attitudes" he is, when you asked for help or even when you check out ask him to adjust the glasses, and that's not how you do business. You treated your regular customers like shit just because a KPI of 1 pair of glasses while the value they bring for you even more than that? He sacrifices 1 pair of glasses to get back a losses in his sales. Me and my sister been there like too much even every one in the store knows us but I got really disappointed to be treated like that. Like they just want to sale to you their product and that's it, "just f*off we don't care". And that pair is almost $370 now what should I do with it? Be aware of where you spend money, please use your money somewhere else which they understand your value and respect you. We don't deserve to be treated like that. I will never comeback for that attitude. He doesn't even know how to spell "polite". read more