Abruptly closed, withheld xrays and deposit for treatments and no return calls. Years of service…read moreand this is how we are treated. I have contacted the morning news and reported to bbb. Very disappointing

It seems like my son needed so much unnecessary and expensive $ work. Since leaving the practice 2…read moreyears ago, my child has not needed anything but a cleaning. I've spent thousands $$$ at the kids dentist unnecessarily. I should have trusted my gut and went somewhere else initially.

My kids go to little jaws big smiles. The staff and dentists have all been very professional and…read moregreat with kids, making them feel comfortable and helping them relax during their cleanings and examination. The waiting room is decorated nicely and so are the exam rooms.

Visited in March 2023. Pros: The hygienist that cleaned all…read more3 of my childrens' teeth was absolutely amazing. Cons: Business policies. They are "out of network" with all insurance providers and what this means is you will need to pay out of pocket at time of service. They will invoice insurance on your behalf, and you will get reimbursed by insurance. Beware that LJBS will invoice at the full cash rate not at the agreed upon contract rate. In our case the discrepancy between full cash rate vs agreed upon contract rate amounted to $250. So not only did I need to pay $650 out of pocket for 3 kids, for a normal run of the mill dental cleaning and check up, I was only reimbursed $400 from insurance. I've lived in 3 different countries, 7 cities - I've never come across a practice where you must pay out of pocket first. So if you're ok potentially being reimbursed less for a general service that is fully covered by insurance for basic needs, the hygienist is awesome.

I've been coming here with my children for nearly 3 years, and we love the practice! Not only are…read morethe office staff friendly and accommodating, but the dental assistants who do the cleanings are wonderfully patient with the very youngest patients, and those who have special needs such as my nearly adult son with severe autism. My kids actually look forward to going to see the dentist without being bribed by toys, etc. I especially enjoy scheduling our appointments to occur concurrently so we can get in and out in the minimum amount of time. The later hours maintained by this office also allow me to schedule even on school days without having to pull my children out of school early.

I came across something unbelievably annoying this morning...being punished for being a healthcare…read moreworker. I had a normal teeth cleaning scheduled for this morning. When I went in, they took my temperature and asked me if I had come in contact with any covid positive patients. I said, not in about three weeks but I am a nurse so I cannot guarantee. (My employer is listed on my file!) I work outside of the home and therefore the risk is there. I explained the use of PPE at my place of employment, and how there are better processes in place than most and definitely better than some Joe Schmo hanging out at wegmans without a mask. But don't you worry, she "respectfully declined" seeing me today because she just cannot be sure. Are you flipping kidding me?! How is anyone 100% sure?! Why don't they send these screening questions before we get to the door?! What's the moral of the story? If you want your teeth cleaned, answer the questions with a lie to make them feel better. I appreciate her respectfully declining because I will be respectfully taking my business elsewhere and respectfully letting everyone I come in contact with the absolute hypocrisy of this establishment. If you're afraid to work with the public, then maybe don't open?! CNY Family Dentistry...not a good choice. Side note-this was after I had to remind them REPEATEDLY to stop changing my appointments without asking me. I would get reminders of appointment changes all throughout the year and when I would have initially scheduled all three kids to go at once, I would end up spending three hours at the dentist office due to their poor scheduling abilities. Too bad the office staff is awful because Dr. Vignogna is nice. Too bad...

Have you ever thanked your hygienist for pain free cleanings? I did yesterday. Courtney P, Thank…read moreyou... always a pleasure to go there.

Wife needed attention with pain in lower jaw area, they were able to set up an appointment the next…read moreday to take a look at her.

Amazing!!! The office is decorated so nicely for kids and has so many fun things for them to do…read morewhile they wait! My son had a bluey themed room with a tv above his head so it was more fun and inviting for him! The dentist and hygienist were so kind, accommodating, and so good with my son!! I was so nervous leading up to it but they were phenomenal! Highly highly recommend! I only wish they took adult patients!!

Here's an honest review of this dental practice. We had two appointments at this office. Our first…read morevisit in 2021 went great with Dr. Young. He was friendly, kind and patient. Even the hygienist was very kind and patient with our 5 year old child. Our child did not have any cavities or dental concerns so we scheduled a return visit for the following year. Our second visit was today and we had a horrible experience. We met with a different hygienist than before and she was rude, inpatient and made our child feel extremely uncomfortable with her remarks. Our child was nervous and started crying when the hygienist came in. Instead of being calm and patient, the hygienist told our child if she did not stop crying " Mommy would have to wait in the waiting room." Then she proceeded to call another hygienist in and told me to hold my child down so they could brush her teeth. I said, ABSOLUTELY NOT! If my child is nervous, why would I restrain her? That sounds very aggressive and abusive to me. I told the hygienist that we can cancel the appointment or try again another time. She walked us to the checkout area. As we were checking out I asked to schedule an appointment with Dr. Young ( the first doctor we saw). The secretary was nice and said she would do it, but before she could put the appointment in Dr. Michael B. Quigley came out and refused to let us reschedule our appointment. His exact words were " If your child cannot handle seeing different providers maybe you should go somewhere else to a smaller, more private practice." I said " Are you refusing us services? " He said " We are not going to reschedule you." He also proceeded to tell me he owns the practice. His racist undertone was disturbing to say the least. I would never go back there again. Dr. Michael B. Quigley and the hygienist we saw today owe our family an apology. The way they treated my child and I was unacceptable.

I needed to find a local dentistry and decided to try mapleridge. Ive had the best experience here…read more I went for my routine checkup and they located a cavity. The first checkup was a bit of a struggle to fit the xray placements in my mouth. However, when i came in for my filling, Dr. Saini and her staff were so efficient. I was in and out within 15minutes, no pain, no complaints. Also the front desk has always been incredibly helpful especially when i ran into insurance problems

I can not say enough about Dr. Saini, and the entire staff at Mapleridge! Dr. Saini is by far the…read morebest dentist I have ever been to. I recently became a patient of hers, and I have been so happy with the care I receive. I need a lot of work done; fillings, filling replacements, crowns etc. She sat down with me and explained the treatment plan and made sure I was in agreement. I fully trust her professional knowledge and judgment. She is also personable and compassionate. I'm a big scaredy-cat when it comes to dental work, and she completely put my anxiety at ease. Melody the receptionist is always pleasant and works wonders with scheduling. Vicki the dental assistant is amazing! I could go on and on about this office! It feels great to finally get the care I deserve. Thank you, Dr. Saini and staff. With a smile, Jen

I can't stand going to the dentist Recently a front tooth broke…read more With reluctance I made an appointment with Baldwinsville Family Dental. I could not be more happy. The dentist is a woman with small hands. She is very gentle. The staff is super friendly.

I have been going to Dr. burke for quite a few years and was generally happy with the work on my…read moreteeth. this last time though, not-so-much. the crown came off one of my molars in the back so I made an appointment to have it cememted on. so on july 16 2026 I came in and he said the crown had a hole in it -it was metal- and bacteria could make its way in and that the crown would probably come off again so we talked about a new crown and I said okay and then he drilled around the tooth and left. the assistant came in with the cost of the new crown and a 10% discount if I paid in cash. the total was 1490.00 but with the discount, it came to a little over 1300. so I went out and paid for half of the total bill, which was 700.00. also made an appointment for July 29 so the new crown could be put on. a few days before my appointment the person in the front desk called and cancelled the appointment and said barb would call Friday to reschedule. well, no call on friday. and no call on Monday or Tuesday either. I called and told the girl that barb hasn't called me yet. she said barb was't in and she'd leave a message for her. I waited and still no call from barb and I was getting worried that the uncrowned tooth was going to break so I called again and I asked what was going on with Burke and she said he was leaving the practice and there were no appointments for me with him. she put me on hold and came back a few minutes later and said I could have an appointment with Dr. Sam so I made the appointment for August 12 to see her. I was sent a bill for 720.00 dollars so on Monday and called b'ville dental and told receptionist that I don't owe 720.00, I owe 648.00. so on Wednesday the 12th I went in for my appointment and the desk-girl said I owe 720.00 and I showed her the receipt and said i owe this amount. then she tried to get me to pay up front and I said i'd pay when I got the crown on. a few minutes later, the woman who takes payment came out and called me in to her desk and said payment is due before my procedure. so I wrote the check out for 648.00 and she said I owe 720.00. I was starting to get upset and told her I don't owe 720.00 and then the manager came down the stairs and said the 10% only applies if you pay the total amount. news to me. so I said you can keep your crown and that I was going to find a new dentist and that woman just shrugged her shoulders. I than said I want my 700.00 back and she said lab fees would be taken out of it. I was so angry. so I called the NYS attorney general and left a message asking if they could help me get my money back. that practice is so uncaring! DO NOT GO THERE!

Quality of care is ok. Office manager and financial coordinator are both extremely rude. A request…read moreby Dr. Patel to United Health for a rate increase resulted in us being billed for services previously covered by our insurance, which hasn't changed. We were told by the office manager that it is our problem with United Health Care, not theirs. We won't be returning.

Best dentist I've ever had!…read more Before your appointment: they send out email reminders 2 week before, 1 week before, 1day before, and the morning of your appointment. They also call to confirm your appointment as well. Waiting for your appointment: I have never waited more than five minutes for my appointment. They have never made me wait and I have always been able to speak to the woman behind the counter the moment I walk in. The waiting room is pretty and well kept. During your appointment: Everything is digital and they have computer screens to show you all the images of your teeth that they are looking at! They remember you and are polite and kind and make small talk, which is nice. Everything is to high tech and spotlessly clean. After your appointment: They give you a folder with your teeth X-ray in it for any specialist you want to go to and give you a goodie bag with Toothbrush and toothpaste and floss in it! I love going here and they are by far the best dentist business I have ever been to!

Dr. Pearce is all about the money in his pocket. He is a very arrogant person and is extremely…read moredifficult to talk with. I would not recommend him.

DON'T GO HERE. Take my word for it. I went for a simple cleaning covered under my insurance and now…read moreI'm stuck with an $800 bill. They gave me a different dentist than the in network one. While getting my basic cleaning they said "I'm going to use this water pressure thing to help loosen the plaque". Then proceeded to do that. Turns out that little extra thing added $500 to my bill. That was never explained even slightly and I'm appalled that they take advantage of people this way. The receptionist was also very rude and argumentative when I called to discuss the charges. You can tell she deals with this ALL THE TIME. Take my word for it and never go here. I did and now there goes some of my savings for my upcoming wedding.