This morning, I had the pleasure of being called to the counter by Payton. Greeting me with a big…read moresmile and enthusiastic welcome, Payton made this Chase location my new favorite. He was professional, friendly, kind and helpful. My transaction was a simple withdrawal, but he made me feel like it was the most important one of the day. Chase Bank must be proud of his love of service, authentic love of customer service and interest in my transaction. What a GREAT ambassador of the Chase Bank brand. I swear I was standing on a red carpet of importance. :)

This credit union has provisions in place that would "seem" to advocate and protect their aged…read moremembers but what I witnessed first hand is untrained representatives who are suspicious and overly controlling. One example is when we were at my mothers doctors office, she called due to her account being locked. her account automatically locked when she used her card in nashville. She called to ask the branch to unlock her card. When I heard my mother say "how much is the transfer?" It prompted me to say "oh no, tell them you don't want to transfer, you can do that fee free, you just want them to unlock your card." My mother said pls talk to my daughter, the rep said " No, I can't I have to speak to you." When I did get on the phone the representative went bonkers, told me " I cannot talk to you, I have to hang up or put the member back on the phone!" I was confused and worried. These agents need to be more like agents and stop acting like unappointed guardian litems! I took my mother from Michigan and relocated her with me in Tennessee. She is aged and cannot see as good as she used to and is not familiar with using smart phones as well as someone a bit younger than her. The management is unresponsive, disrespectful to family members. The staff at the pontiac branch are argumentative and unempathetic. They actually make you feel like they are accusing you of trying to take advantage of or fraud your loved ones. Retraining the staff at this branch and the branch manager would be my suggestion. My last issue was when I went to print my mothers statements off of Michigan Legacy website; she has a case manager visit on July 1. I called June 26th, 27th asked to speak to the branch manager Charlie, with no success. My mother called over a year ago and asked the rep to change her number due to her disconnecting her landline and keeping her cell. Instead of the rep changing her number she "notated my mother called and put the number in a note vs changing it on her profile (Once you access your account with your password you have to do a multi factor authentication code where a code is sent to your phone, not friendly for someone that is aged) so I let her know I wanted to speak with Charlie to make him aware that someone did not do their job and avoid any instances with the reps like the last time. Jennifer was the first rep I spoke to and who confirmed she sees the note in the file when my mother called, they documented the number she called from but because she did not come in to do a change of phone number request form they never changed it. She wanted to call my mother and I told her go ahead but she is having trouble using her smartphone due to the touch sensitivity and for that reason, "I" talk to her through the camera at home. Jennifer (or Jessica) said she would send Charlie a message and have him call me AND she would take care of this issue. Then I spoke to Amanda who stated she was next to Jennifer when I called the day before and she would send Charlie a message as well. Then I spoke to Chantal who said Charlie had just went unavailable after 1pm (2pm in tennessee), then Lindsey called me back to say Charlie was unavailable, she never told me what her position or title was just that he was unavailable and she wanted to help but she needed to call my mother and verify she needs her phone number changed. I was tired at this point, so I asked Lindsey, "wouldnt it be professional to go into the system and look at the note and then complete the task that was asked of you, over a year ago?" she insisted on calling my mother and I told her go ahead she may be able to answer or she may not. These people on each occasion had me under the impression they thought "I" was requesting information for my mothers account or for them to perform some kind of request. I never asked for anything, I was following up on a request my mother had already made. Someone really needs to look into this credit union, the training it is providing for the employees and its practices.

Love the staff at this branch of Flagstar Bank. Linda and her team go out of their way to provide…read moregreat customer service. Highly recommend!

Came in frustrated about my old card and Gabrielle took care of it while it was my fault because I…read morelost the newer card. Have a great group of people in their.

One teller handling the drive -through, phone lines and teller line. 15 mins. of standing here…read morewatching this poor guy run around like crazy. Not the first time I've seen this. Do better Fifth Third. Lord knows your interest rates can't.

Excellent customer service!! Came in for a simple transaction and some financial advice. I left…read morewith a greater understanding of situation, some sound advice, and much needed motivation. Highly recommend consulting with the staff as a young person trying to find my footing.

Worst credit union ever!!! I've had financial difficulties the past few months due to Covid and was…read more4 days late paying my loan payment. They froze my account (without notice) and left me stranded on the side of the road unable to pay a tow truck because I owed $42 yep $42 the lady said when I called. And no way of turning it on even if I paid over the phone. This happened twice and I won't be doing a third time. I've been a gold star member for 8 years. They don't care if they lose a customer. I will be changing banks!! When you call all you here is "I understand " or "I'm sorry to hear that" , frankly dont insult my intelligence. I'd advise a better bank to anyone looking o bank here.

Huron Valley State Bank has always been there for me. As a business owner they have taken care of…read moremy business accounts with a personalized touch that you can only get from a local bank. They also oversee my personal accounts with the same dedication and diligence that they apply to my business accounts. I am very grateful to the staff and the board of directors of the Huron Valley State Bank.

Not a forward thinking bank and definitely not woke. I often had problems accessing my own money…read moreand they don't close for Juneteenth.