Very unhappy with this co. We moved from another state, and needed to hire a pt. employee. It was my first time using a payroll co. and hiring a pt. Employee.
I called around, even turning down Gusto payroll. When they offered an Amazon gift card. The lady at Genie seemed nice and just gave me a cheaper price, not mentioning any hidden fees. So they take the money for fees out of your bank account. They gave me a username and password that never worked , and I kept asking the only lady at the office. How to log in.
I never got to see the breakdown. My pt. Employee only worked for one week and quit. So I told them, that my employee quit. It looked like extra fees were being taken out of my account but I couldn't log in.
The lady kept saying she reset my password, but it never worked. I hired another pt. Employee and she quit after 3 days. Genie was taking money out of my acct. which I finally said, I want a break down. She said
she was taking a processing fee. I said we never agreed on a processing fee, you never mentioned it.
I called Gusto and they said there was no processing fee with them. So I said to the lady at Genie that wasn't fair. She said I'm going to refund the fees and you do it yourself. I said ok, not even knowing what was going on. She just told me the agencies I needed to contact.
I said I am cancelling your services on the phone and in email. She then sends me a bill for $40. I said ,I'm doing it myself and still have to pay $40?
I really was not happy with their services but thought this would be the final bill. I wrote a letter cancelling as with the $40 check. For some reason, it was returned in the mail, 3 months later because the store was closed becuz of covid. The postman just returned it with 3 bills from Genie. It went from $40 to $215 and than $260. They put the processing fee back in for $150 and tacked on a bunch of late fees.
They pretend to be nice and helpful, but were really
taking advantage of inexperienced payroll customers! read more
