I had asked Dr. Salinger to come to my home to euthanize my 17 year old dog. I agreed to 10:00 am,…read morewhich I in retrospect was a ghastly error on my part. Dr. was punctual. Very professional. She allowed plenty of time for our last goodbyes. My old girl hadn't had a chance to rise from a long nights slumber and get the morning's usual long long drink of water. It wasn't until after Dr. couldn't find a vein that I realized why. She didn't know that my dog was in much better shape than she thought. I was unprepared for an abrupt needle that delivered the 'sleep' medicine. My dog took a seizure. Very upsetting to me, as I was expecting a quiet passing. Dog was immediately unresponsive then gone. Dr. was kind enough to explain to me when I called the next day about why the shot needed to be delivered in the manner it was. Perception, I guess. Dr. Salinger completed the task asked of her. She did it well. Very professional, kind lady. She was not familiar with my doggy beforehand and that's on me. Special Lady.

I live in Jacksonville Florida and during hurricane Mathew my cat started to act very strange and…read morewas sticking her tongue out and drooling but was responsive. All the veterinary offices were closed here and I was at a loss of what to do. I frantically called out of state for any sort of explanation of what was happening to my cat. This vet in Ohio was so sweet and helped calm me down and reassure me that by my description my cat was okay and was probably stressed out because she was at least responsive. Thank you so much for your help she is doing much better.

Great place! Our dog loves the vet techs and Dr. Taylor. We really enjoy taking our dog here…read morebecause everyone is so friendly and helpful.

This place looks great at first glance but there is a serious lack of humanity. I witnessed a very…read moreworried woman holding her dying dog greeting the doctor in tears saying her world was crashing and he just deadpan responds with "yea. So is (dog's name)." Fees are hidden everywhere. If you're late for your appointment to euthanize your fur baby and ask for a quality of life exam first to reassure yourself you're doing the right thing, it still wont matter. You either euthanize then and there or you'll receive a late fee in addition to the exam charge. Or, you walk in with a sick dog and they charge you not only for the exam but also a walk in fee on top of an emergency fee. Zero communication skills. Concerns are minimized and dismissed with zero accountability or resolution.

I have had some real medically complex animals over the years, they have always been kinds and…read morehelped me through making the right choices.

I have always found the staff and doctors at Austinburg very accommodating & caring with my pets…read more They have always been able to get me in quickly when a pet is having an issue & take the time to explain what is going on & what the options are. I like that it is a smaller practice unlike some others & continuity of care is easily maintained. I highly recommend this practice.

What can I say that I haven't already said this business is fabulous my dogs love going there she…read moretakes very good care of them and me as well being disabled she's helps me with getting the dogs to the groomer and bringing them back to me I can never thank this lady enough for helping me care for my animals Diane you totally Rock

I took my sandy there for many years and she is just wonderful. my sandy looked forward to seeing…read moreher,sad to say sandy isnt with us anymore,but you will be happy with her, I was!

We all knew it was time for our 15 year old baby girl to cross the Rainbow Bridge, including her,…read morebut she needed help crossing the bridge. She always hated the vet, and I shuddered at the thought of going to the vet's impersonal office - I had visions of metal tables, all business, and a horrid pit in my stomach for the rest of my life. Our family decided that in home compassionate euthanasia was how we wanted to handle things. Unfortunately, it took several calls over about a 7 hour span to our vet to try to get a recommendation, as I did NOT want to go pot luck on something like this. The place they suggested was lovely, but couldn't come until the following evening. During that time, our beautiful fur baby deteriorated significantly. I couldn't bear the thought of her suffering. My sister made some calls to get recommendations, and Dr. Fraser from In-Home Pet Loss came recommended from three independent sources. He was able to get to us within a few hours. He explained every single thing that he did. He was gentle. He was caring. He was completely respectful of all of us. We kept her in her bed, which truly was her happy place, and we were able to hold her, stroke her, and talk to her the entire time. It was as dignified and peaceful as possible. While we all knew it was time, none of us wanted to say goodbye, but Dr. Fraser helped guide us through the process. He provided us paw prints for our memories, and when everything was over, he carried her out in her bed, (which he then returned to us) which was much more comforting than I could have expected. Thank you, Dr. Fraser, for helping us through truly one of the most heartbreaking things we have been through.

From the owner: Compassionate pet euthanasia and aftercare in the serenity of your home. Serving northeast Ohio.read more

Usually pretty good however, my dog was there for 28 hours and they charged us for a full…read moreadditional day. And every time we pick him up he is sooo smelly and dirty even after paying for upgraded treatments. I will not be going back for those reasons.

A friend suggested TLC, I stopped by when in the neighborhood…read more Reception area was dark and uninviting. Waited a bit for a woman to greet me. She was not happy and friendly as I would expect someone to be when trying to make a good impression. I asked to see the boarding area and was told my presence would bother the dogs too much! No one, ever, was allowed to see the facilities A young girl who seemed to be a cleaner came into the room, no smile or greeting to me. I asked how she liked working there, didn't say anything but looked at the first woman who told her to go on. That was enough to decide I would never use their "services". I am puzzled that here and other review sites have glowing reports on this place (as well as many other 1-star comments). About their website, I think anyone can post photos and words to a page, but that alone means nothing.

Got family in a different state and have been taking my dogs here for years on holidays. Once had…read moreto have one dog stay for an extended time due to family emergency. The photos on their walls tell me they raise show dogs so, I trust dog people with my dogs and they've been great.

I have been leaving my "girls" here for a period of 7-10 days for over the past three years and it…read morehas been great! The owner is definitely an animal lover which I prefer over a people lover any day! I wouldn't take them anywhere else. Barb S. Ashtabula

AVOID WORKING WITH THIS COMPANY!!…read more We have had multiple issues with the fence. Just after the first year it quit working complete for one of our dogs, it just beeps and vibrates, while our other dogs collar constantly shocks and won't stop. We asked for them to come out and fix things and the company informed us it will cost $190 for them to see what is going on. When requested to speak with a manager they let me know will be 24-48hours to do so.... They will treat you nice initially, then after the initial first year their attitudes change and their customer service is complete trash. After spending thousands of dollars you would think a company wouldn't charge you for their own tech issues. I would never utilize this company again and i hope others won't either. PLEASE reach out to me prior to working with this company and I will provide even more details on why you should avoid this company at all costs.

Terrible company with horrible customer service. They charge customers to return products that do…read morenot work from the start I order to get a working unit and charge $35 per unit for faulty equipment that needs sent back as a return. I purchased 2 Outdoor Shields that would not work from the start. One didn't work at all and was confirmed by their customer service that the flashing LED with lack of operation signaled the unit was faulty. i had to pay more to get a new one and return the faulty one. the other would not work with the wire as advertised. only worked without a wire so it didn't cover the area I needed without the wire. After multiple calls I was told by their management "it is just our policy' that they have to keep charging me. lol. great business model to sell faulty equipment to gain additional margin. Do not buy their outdoor shields. Not at all worth your time.I was told by friends that there are better brands with better customer service teams out there.