Such personal care! We needed help making a hard decision, they squeezed us in b/c this cat was on…read morethe way out. They were very realistic about our options and wholly supported us, stood right by our side even after our lovey was gone. I trust their very knowledgeable and compassionate staff!

Outdated facilities and a dog was killed during surgery. Unfair treatment of staff that isn't…read moreoverweight/obese or possessing elephant ears. Hi, Bree.

Been going to Brightwood for 30 years, previous Doctors and Staff were great,has gone down…read moresignificantly in recent years,bought out by some corporate conglomerate, brought my Dog in for ear infection,brought her home and She started having cluster seizures, naturally they said treatment couldn't have caused it contrary to what emergencies vet hospital said, She was in ER for 5 days and $7500 and 3 months later She still hasn't fully recovered. They didn't do their job on issues with certain antibiotics and dogs with seizures. They will never see me again and I hate them for what they did to my little girl!

IGNORED MY DOGS DOUBLE FUNGAL EAR INFECTION. I went in for my dogs second allergy shot. I told the…read morevet tech my dogs ears are very bad, shaking his head, and itching so bad his ear is bleeding. The vet tech took my dog back, came back five min later and said "he's all good to go and the shot would take care of his symptoms". Not even a week later my dog was diagnosed a DOUBLE FUNGAL ear infection, a serious ear infection. My dog had a fever, lethargic, and crying. The allergy shot Cytopoint, is based off of weight. They charge the same fee no matter what your dog weighs. The vet told me after the first allergy shot, all we'd have is a shot fee, no vet fee. They forget to tell you, you have to pay $32 for vet tech fee. After already charging $26 for a shot admin. fee. The vet tech does nothing besides administer the shot, so why the extra fee? Come to find out they charge DOUBLE normal shot fees. Cytopoint for my dog (27 lbs) is only supposed to cost $86 at a walk in VET, instead of $162 for a tech to administer. WHAT A JOKE. Instead of taking care of their customers, they charge extra and ignore their needs. Thank you for ignoring my dog and instead taking advantage of the economy. NEVER GO THERE UNLESS YOU WANT TO BE RIPPED OFF AND IGNORED.

I have been taking my babies to this vet office for 4 years now, I typically request Dr Emily or Dr…read moreNicole. I could not have asked for better support in making sure my (now 2) cats are healthy. They are so flexible with having to reschedule due to my unpredicable career, they are always so sweet and loving with my pets, they are always telling me everything I can do at home to save money, they respond to my texts and are honest if i should bring them in, they truly are in the right field and I am lucky to have found them as a 25 year old cat lady

Care was adequate. Prices are high as they evidently have a great deal of overhead. The people…read moreanswering the phones and fiekding the requests need a lesson in manners. I dropped off a sample for my pets and the attendant said " hold on, you need to pay for this". This was before the facts were ascertained whereby it was discovered that this was part of my pets wellness exam. We called to inquire about the follow up and again the phone attendant was curt and stated that, in essence, every time you walk in the door, you have to pay an exam fee. I chose to cancel the appointment and go elsewhere. I won't stand for any such treatment. Hopefully, the Management will correct these behaviors. Frankly, I doubt it but after spending nearly $1,500.00 for my two dogs wellness, I wont stand for this.

I am so pleased with the Pet Hospital and Dr. Doles! Dr. Doles was very thorough and it is clear he…read moreis passionate animals. My dog has always been terrified walking into a vet's office and she was not at all upset during her visit. Dr. Doles' approach is so compassionate and prices are very fair. Also, when I called for an appt, intake was so caring and accommodated an earlier appt due to my dog limping.

Dr. Doles has been my family vet and has been there for many of my loved pets. The staff at the Pet…read moreHospital of Willoughby always delivers an exceptional form of care, going out of the way to give comfort in any form possible to not only my beloved pets, but the owners. I have a hard time even finding another vet that I would even consider trusting, I am proud to be loyal customer for decades. The pricing is always fair and reasonable.

My cats Annie and Betty were treated with the best care imaginable by Dr. Nehal and the caring…read morestaff. Betty crossed the rainbow bridge at home. When it came time for my Annie to have help crossing over the rainbow bridge this past week, Ava and Dr. Topham were absolutely amazing. They were so caring and comforting. I couldn't have asked for a better experience at such a difficult time. If there were 10 stars I would give them all 10. I what to thank them all for the love and care they gave Annie and Betty.

very kind and patient vet and vet techs, thorough and answer all questions, honest about…read moretreatments, testing and vaccines.

Always outstanding care to both my dogs and cat! The doctors are incredibly thorough and kind,…read moreoffering choices on how to proceed with more difficult situations! There are simply none better than this team! The techs are also incredible in the handling of my pets,...and I have a "difficult" chihuahua and a "crazy, but loveable " Labrador retriever.

We have taken our cats and dogs to Mentor Animal Hospital for many years. Dr. McLaren and Dr…read more Hornick are very kind and super smart. The receptionists and vet techs are excellent! We have adopted many challenging cats and dogs and Mentor Animal Hospital has always lovingly cared for all to improve their quality of life. We highly recommend!

Vet is amazing but the front desk people are kind of rude. Not very personable and they act like…read moreit's an inconvenience to them that you're there

We have been taking our dogs and cats to Dr. Mark Wolfe at Lake Vet in Painesville for over 40…read moreyears. The facility itself could use an update, but the quality of care is exceptional. Dr. Wolfe is an expert vet that is kind, loving, and caring. We trust him completely to care for our beloved furry family.

Coming from a commercial dog grooming facility, I can see the difference in how they address my…read morebaby. Love their fear-free practice.

Absolutely the best veterinarian we have ever had! Dr. Rutman is so amazing. He truly cares about…read morethe quality of life of all animals. He has helped my 14 year old lab/Rottweiler live her best life. When my daughter's dog was extremely ill he treated her dog right away despite her not even being a patient. I am so grateful that we have Dr. Rutman. He is the best!!

We started here about five years ago when we moved into the area. We had a senior cat that was…read morefeisty but she was well cared for by the doctor and staff. We had the tough decision to make last week to have her euthanized. Dr. Schroeder was honest with us and agreed with our decision. The staff were incredibly compassionate and caring. They helped us through one of the toughest times a pet owner could experience. I highly recommend them for pet care.

I am very disappointed with this clinic. I requested an appointment for a checkup for my dogs. They…read moreasked for paperwork for the new one. I got it out to bring to an appointmen. I called and asked for an appointment and was told I need to send the paperwork and they'd call me back to schedule. Weeks have passed. No call, no appointment through the app. We aren't new patients. We've gone here for years. So disappointing.

Highly recommend Dr Frasier and the in home service he provides. He made an awful situation less…read morepainful for our kitty and us. Was very professional and respectful of our needs and emotions.

We all knew it was time for our 15 year old baby girl to cross the Rainbow Bridge, including her,…read morebut she needed help crossing the bridge. She always hated the vet, and I shuddered at the thought of going to the vet's impersonal office - I had visions of metal tables, all business, and a horrid pit in my stomach for the rest of my life. Our family decided that in home compassionate euthanasia was how we wanted to handle things. Unfortunately, it took several calls over about a 7 hour span to our vet to try to get a recommendation, as I did NOT want to go pot luck on something like this. The place they suggested was lovely, but couldn't come until the following evening. During that time, our beautiful fur baby deteriorated significantly. I couldn't bear the thought of her suffering. My sister made some calls to get recommendations, and Dr. Fraser from In-Home Pet Loss came recommended from three independent sources. He was able to get to us within a few hours. He explained every single thing that he did. He was gentle. He was caring. He was completely respectful of all of us. We kept her in her bed, which truly was her happy place, and we were able to hold her, stroke her, and talk to her the entire time. It was as dignified and peaceful as possible. While we all knew it was time, none of us wanted to say goodbye, but Dr. Fraser helped guide us through the process. He provided us paw prints for our memories, and when everything was over, he carried her out in her bed, (which he then returned to us) which was much more comforting than I could have expected. Thank you, Dr. Fraser, for helping us through truly one of the most heartbreaking things we have been through.