One of the worst and incompetent companies I have worked with in my entire career. Made huge…read moremistake and accounting error that cost a community of theirs money and the manager owner could not comprehend a simple matter to fix it. We just gave up explaining it. I have never seen such thing. Also was Terrible at responding to emails, blamed the past company for not sending them all they needed when they took over and the past company had to help and explained they had everything and couldn't understand why they kept being blamed. Biggest fiasco I have ever been a part of and I do a ton of business. I even mentioned the company name to a fellow agent and they started laughing and said they had multiple ridiculous experiences with this company. Highly do not recommend.

My development has used PHP for our property management as long as I have been here (at least 4…read moreyears). Maryann P is our property manager and she has, whenever possible, responded quickly to development and owner concerns. She had a roofer and clean-up crew here almost immediately after Irma last year. And other repairs occur timely. The offices are located just east of University on McNab which is convenient for us but I understand she manages 35 developments so I'm not sure where the others are located. As I had a "mega" property management company at my last development in NC, I don't know how they compare to others in the area but this being a smaller company, the hours are a little limited (9 - 5 M - Th with lunch from 12 - 1, closed Fridays). If I need assistance during the week, calling needs to occur during their hours but Maryann is responsive to email. If you are looking, give them a call.

Unprofessional and dismissive experience…read more Back in January 2025, I submitted all requested documentation to Brittany Romero regarding my account. She confirmed the issue was resolved, even stating in writing: "My boss and I have fixed your account and this has been resolved... going forward this should not be an issue again." A check was issued, and I was assured everything was taken care of. Now months later, I log into the portal and see a balance with no prior notice. I reached out again and was told -- by Ms. Romero this time -- that the account is "taken care of" once more. But no one has explained what happened behind the scenes, why the issue came back, or taken any responsibility for the confusion. There was no transparency, no breakdown of the error, and no real accountability. I submitted everything that was asked of me months ago, followed all instructions, and yet the issue silently resurfaced with no clarity. This level of communication and lack of professionalism is extremely frustrating. If something goes wrong, customers deserve an explanation -- not dismissive responses and vague reassurances.

The worst - absolute worst company. The employees do not care. They barely respond to emails and…read morewhen they do, it's one word answers. They don't care about us homeowners. We're a nuisance to them. I never had such a bad experience with any company. Trash! Their HOA services are trash. They just got bought out by Grant Mgmt and hopefully they weed out the bad actors

In September 2022, I purchased a rental property in the City of Wilton Manors, FL…read more Being an out-of-town landlord always presents many unique sets of challenges. Therefore, I knew I needed a property management company to handle those unique set of challenges in my absence. I had researched many properties management companies online in the Fort Lauderdale area. I happened to come across Icon Realty Management and Brokerage. After reading the great reviews and my conversation with Ben and finally meeting him at the property. I decided to have them manage my property. Within 2 days of Icon Realty having the property in their listings, it was rented on day 2 (two). Ben, At Icon Realty has truly been professional and responsive thought the whole process. I highly recommend Ben from Icon Management for anyone looking for a Management and Brokerage firm. DM Celebration, FL

I waited 30 Days to post this review to give Benjamin the benefit of the doubt, to give him a…read morechance to prove his word as a property management company but here is the proof that he is a SCAM artist. I believe that Icon Realty was involved in hacking my bank account. I leased an apartment in the heart of las olas/Fort Lauderdale from December 2016, from Atlantic loft llc. I agreed to pay a 2 month security deposit of $2400 as well as first, last and security (pretty standard) got my key, etcétera. After 2 different companies handling our property, ICON Realty came in January 2020 and revamped property by implementing a ***online payment service ***** aka , a way to get into your bank account. I questioned who this is and why I had to use this system to pay, not only to be replied with "It is our new system and you have to use it, you must pay rent this way or consult your attorney" As I went ahead and used it but decided to not renew my upcoming ending lease of 3/30/20. I emailed, texted and explain that I would not be renewing the lease because not only I don't trust the payment system, I had a very difficult time communicating with Benjamin (who by the way runs the whole thing). He ignored all my calls and the ones he replied, he did very rudely. I promptly moved out on schedule and handed him the keys along with my original lease agreement. He took the keys and said that He did not have a refund and I would need to wait 30 days to receive one on the mail. Now 30 days later. My bank account has been HACKED and bank investigated the multiple charges leading back to that January rent payment. I have been getting random withdrawals from different wiring entities totaling over 1k so far. Due to covid19, I can not yet file a claim in court. And the reason I am writing this is to WARN tenants and landlords about companies like this! I am attaching the refund check I just received. What a joke! See you in court.

Prime HOA has been managing my building since early this year, and I can say my experience with…read morethem has been pretty positive. I've had previous experiences with other HOAs that have no urgency or concern for their clients and have had to reach out multiple times before getting a response back. However, with prime, they have been professional, organized, and communicate clearly with me. When I've had any maintenance requests or there have been community needs, they've handled the requests efficiently. The team is approachable when questions come up and overall, they help keep the community running smoothly and are a reliable management partner.

Really great management company. Highly recommend. I love that they have a local presence and are…read moreresponsive to any of our needs. Anything we need done of fixed, they're on it. Excellent customer service. Cannot recommend them enough. Briana is the best! Great service 10/10 recommend. I am on the board for my HOA and they are night and day better from our previous company we used.

Absolutely best quality Highly responsive and informative…read more Excellent value The offer premium services in property management. Happy to have found them! Jennifer and Elizabeth are extremely professional. It's a pleasure doing business. I would highly recommend.

Home Solutions managed three properties for me and my mother for approximately 2 years. Every…read moreinteraction was very positive. I knew they had my best interests at heart, along with the expertise to help guide me in an often complex real estate/landlord arena. Their knowledge and assistance saved me many hours and money to maintain the properties. In the future, should I venture into owning rental properties again, I would absolutely hire Home Solutions again. They are a great company with wonderful customer service. I highly recommend!

Excellent customer service. They solved our problem with just a phone call. Much better than our…read moreprevious company and for less cost.

Ambassador Management has been our Management Company for over 20 years. Teri & Barbara have always…read moregone out of their way to answer to our needs efficiently. We have been threw a few hurricanes and they have always been there to help us recover and do everything they can to help us through rough times. We can call on them anytime 24/7 and without any hesitation, they will respond to helping us either by phone, e-mail and even showing up on our property immediately. Cannot say anything but good for Ambassador and their excellent service. I would recommend everyone to do business with Ambassador Management and can always expect excellent service and will always be satisfied. They will never let you down. "Always" In safe hands with Ambassador Management Company. PS Thanks Teri for your over 20 years service taking care of us here in Dogwood Gardens. Marina

Id like to elaborate on why I posted the picture; this is the way the association constantly speaks…read moreto its residents. They are extremely unprofessional, rude and cannot be bothered to communicate effectively. The only communication we get from this pathetic joke of a "property management" is constant negativity and belittling of its residents. Never once have they organized a community day, a holiday event, or anything positive that would benefit the residents of this community. It is always just constant negativity and in the most deplorable way communicated. Absolutely disgusting and vile humans that run that shitshow

Awful. That's it. Awful. It's not worth listing all of the ways they are terrible, it's a waste of…read moretime. Use a different management company. Phoenix is so bad that I'd gladly pay a premium to not have to deal with that place and the employees there are like zombies, but with smaller brains and MUCH more unpleasant than zombies. That last sentence was not hyperbole.

I had a friend who I regularly visited rent an apartment with this company in Fort Lauderdale... &…read morewhen I tell you it was not a good experience, believe me ! His maintenance issues we're never addressed, and I was able to see the communication between him and the employees & they were always soooo rude. Additionally, the gate at the apartment was always broken, they have a roach problem on the first floor, & the A/C unit was always malfunctioning. Think twice before you decide to do business with them.

I am happy with management company. each interaction I have with team has been positive. I will…read morerecommend this company.