I have been bringing my children to this pediatrician's office for 10 years. In the past, I…read moreoverlooked mistakes such as them focusing on my daughter's allergies while overlooking and failing to diagnose her asthma until later, because I tried to remain loyal. However, I now feel obligated to share this experience to protect other families.
Recently, I brought my children in for what I thought was just a common cold and to get a refill for my daughter's Albuterol prescription. A couple of days later, my 14-month-old son developed Hand, Foot, and Mouth Disease -- which he contracted from this office. This conclusion is unavoidable given our lifestyle: my family does not live here, we do not have company, my son is not in daycare, I do not drive (groceries are delivered), and the only place we had been was the pediatrician's office.
When I first noticed a few bumps on his leg, I thought it was from switching diaper brands. By the next morning, he had a full outbreak. Urgent Care confirmed it was Hand, Foot, and Mouth. Shocked, I called the pediatrician's office from the exam room, and the nurse admitted on speakerphone that cases had been "off the charts." Later, when my child's father called for clarification, the same nurse repeated that it was "the highest it's ever been."
Despite knowing about the surge, the office failed to take even the most basic precautions. They could have posted signs, asked us to wait in the car, or rescheduled. Instead, my son was unnecessarily exposed, and our entire household has been disrupted. My son has had sleepless nights, been unable to eat, and I've had to quarantine him from his sibling -- all while missing the start of a new job.
When I called back to ask about Magic Mouthwash to help with my son's painful ulcers, I was told they could not prescribe it since they were not the ones who diagnosed him. Their only concern expressed by the office manager was "sorry" and that they didn't want to lose me as a patient. There has been no follow-up whatsoever -- no calls, no check-ins, no concern shown for my child's condition or recovery.
This is negligence. A loyal patient of 10 years should not have to experience this level of disregard. Parents deserve to know that their children's safety is not prioritized here. I am writing this review not out of spite, but out of responsibility -- to spread awareness so that other families can make informed choices before trusting this office with their children's health.
