I can see why this business has such low ratings. I have contacted them a number of times never,…read morenever, once to receive a reply. I tried making an appointment with them on numerous occasions but they never have returned my emails or inquiries. I assume they do not want my business and I suspect it's because I am a member of a minority. They have very poor business practices. I had contacted a competitor and within seconds someone had called me back and I was able to make an appointment for exactly what I wanted. Look elsewhere this company is a joke.

The staff are friendly but, In April of 2025, I pre-paid over $8,000 for a year's worth of hair…read morerestoration services. The services were described as weekly visits for 8 weeks and then one visit every other week for the rest of the year. That's 30 visits...and a hair piece. I received the hair piece and only went to the salon for 10 treatments. Some serious medical issues arose that included two hospital stays and a stay in a nursing home. I kindly asked to cancel all remaining unused services and receive a refund so I could pay the medical bills. The stylist said she will need to crunch the numbers and send a report to the owner so a refund could be issued for the correct amount. I called every week. The excuses were piling up. After a month went by, which was a reasonable amount of time, I started calling a few times a week and asking to speak to the owner. Everyone said she would call me back. SHE NEVER DID. Approaching a 60 day milestone now and the sweet stylist, who should not be put in the middle, called me and said I was being unreasonable. She said the office manager would call me today and plans to AGAIN ask that I consider pausing my services rather than getting a refund. I reminded her that we already had that conversation two months ago and look forward to hearing from the office manager today. Guess who did not call me today? Why would I want to ever go back there after the way they have treated me now? Be cautious of paying for any service up front!

I'm almost finished with my procedure, just one more session left. This experience has been life…read morechanging for me. Confidence has been a automatic +10 in my life since the first session. Jerod has been super professional and patient throughout the process. After doing my research for years and looking at the work from many different companies, I can truly say there's no comparison at any level. From making their own needles and ink to the payment flexibility, they are second to non. Thank you Jerod and thank you Scalp Aesthetics for changing my life. Antonio - Current client

I had my procedure done a month ago. Let me say...BEST decision I have ever made. I researched for…read moremany months, and doing my homework paid off huge! Outstanding experience. I'm very happy I found Jay from Syracuse International Headlines for my SMP. He was very prompt with his responses and getting me in quick. After 4 weeks I am very happy to say that I am even more satisfied today than I was immediately following the procedure. My scalp healed very nicely...and the pigment is "laying down" more and more each day. No one has even detected the work!. Jay is a consummate professional and an honest person. The quality is 100% and I have no doubts that I chose the right person. Thank you for making my life better!

*Extremely Professional I've been a patient of Dr. Din's for…read moreseveral years. I was referred by another patient(a family member). We always feel very safe with Dr. Din, MD., because he is patient& will take the time required to be certain that your filler/Botox injections are precise. His office offers a wide range of health and beauty treatments. The entire staff is so supportive, kind&helpful. AND The office is calming& absolutely beautifully decorated. :)

Been seeing Dr.Din for many years for CO2 laser & Botox. Very informative and skilled. Highly…read morerecommend.

The Wig Gallery changed my life since I knew I was going to loose my hair due to chemotherapy…read more Lori, the proprietor, is an incredible consultant who has the expertise and vision to choose what wig was perfect for me. The style, the color, the fact that my wig is breathable, well, I couldn't have asked for more. In a comfortable environment with her personal attention, Lori even took the time to teach me how to care for my wig. I also bought a cap that I can wear at night to keep my head warm. In addition, I bought a really cute hat. She has different sizes of everything and I knew that I needed to try on a wig before purchasing one since my head is small (you can't do that if you buy a wig online). I was so happy I found The Wig Gallery and Lori is awesome.

From the owner: Beautiful synthetic wigs, synthetic hair extentions.read more

So much varieties they are now bringing into our Utica with all updated trends and styles not just…read morehairs & wigs, but all cosmetics & accessories and much more! Everybody said it's like we are in New York City! There wasn't a decent beauty supply store in our city, Utica for a long time, not anymore! No more trip to albany or Syracuse, Whoo~ray~!!! You must come and see for yourself!

They have a lot of products and options! I appreciate that I can get almost anything I need from…read morethem. Before, I would have to go to Syracuse.

Purchased a wig , they gave me the wrong color , so I called when them less than 40 minutes later…read moreto inform them of the issue. I was told basically too bad I couldn't return for the right one regardless it's still brand new and just left their store. BAD BUSINESS I'm stuck with a item that was their mistake and they think that's good business, definitely won't return!

I come in the western lights store and buy hair 4 to 5 times a month .I came in before closing last…read morenight and was kinda rushed out Halfway down the street I realize I already had that wig Being that they was closed ,today I came to exchange it ,then he told me HE COULDNT EXCHANGE WIGS but i was not told this before purchase but only after (Which is located on the bottom of the receip) so how was I to know .or decided rather to buy if I didn't know until after I already brought it.??..as much money as I spend there to be treat like that and he was the one who cashed me out ..last night smh ,I PROMISE YOU,I will never get my service again.

It's not a good place to go to for a melted frontal. It was not a good experience. First I had an…read moreappointment and was told to come back later, then when I got back there, still had to wait ....smh after all of that waiting and having to wake up to my hair looking a hot mess. I had to get another stylist to fix the mess she created. She also refused to give me a partial refund. And blamed it on store brought hair... really. If you dont know how to install the melted frontal, then go take a class or go on YouTube... people don't have money to waste....or time ....

From the owner: Beautique Extensions consistently maintains a large inventory of premium quality virgin hair…read morebundles/wefts. We are 100% USA domestic suppliers of virgin hair products. Beautique Extensions are completely unprocessed Virgin hair.