Genesis, and specifically Stephanie, are as good as it gets!! She has now helped me with my wife's engagement and wedding rings, gold cross necklaces for my mom and sister, and now a beautiful blue sapphire ring for my wife following the birth of our first child! She is professional, kind, and extremely knowledgeable on everything in their store. She has never once made me feel pressured to buy anything - she simply wants to make sure you leave feeling happy and confident about your purchase! I will never be going anywhere else and I just hope that Stephanie doesn't retire anytime soon . Thank you Stephanie and the entire Genesis team! read more

Genesis Diamonds - Blue Sapphire Ring - Jewelry Near Me - Brentwood, Tennessee

Yet again, Ina Avraham at Genisis Diamonds, has amazed me and assisted in selecting a beautiful pearl necklace and earring set for my wife in celebration of our 12th anniversary! I have always felt like family when shopping at Genisis Diamonds. This place is top notch! read more

Genesis Diamonds delivered an exceptional experience from start to finish. The team is truly focused on customer care and made the entire process feel personal and enjoyable. The TACORI engagement ring and bands are absolutely stunning and beautiful craftsmanship, incredible sparkle, and timeless design. If you're looking for gorgeous designer jewelry and outstanding service, Genesis Diamonds is the place to go. read more

Genesis Diamonds - Beautiful 18 karat yellow gold diamond engagement ring, diamond eternity band and classic high polish band - Jewelry Near Me - Brentwood, Tennessee

Very high pressure sales tactics. Lost trust after being told if I bought same day I would receive a discount and then later when bent showed other rings realizing the "same day only" offer was already a published 10% sale on the the ring. This location fees like buying a car from having the first sales associate get another one who gives better offers to the famous what would it take to get you to buy today pressure. Would not recommend I know for a fact I was 100% told I would only get the discounted price if I bought that same day because it was the end of the month, there was a big ice storm and business was slow. This was honestly more pressure sales environment then buying a car and is the reason I did not buy from you- I have bought elsewhere even though it was more money there. read more

We had an amazing experience working with Ina at Genesis Diamonds. From the moment I walked in, she made the entire process feel easy, comfortable, and genuinely enjoyable. She took the time to understand exactly what we were looking for, explained everything clearly without any pressure, and helped us find something truly perfect. Her knowledge, patience, and attention to detail really stood out, you can tell she genuinely cares about her clients and the experience, not just the sale. read more

Genesis Diamonds - Thank you for the incredible service Ina and making our day so special! - Jewelry Near Me - Brentwood, Tennessee

Our experience was super easy, and of quality service. We had an idea of the second band we wanted to add to my existing wedding band and engagement ring, and Ina knew exactly what would work with my vision! read more

Genesis Diamonds - Gold band from genesis diamonds - Jewelry Near Me - Brentwood, Tennessee

Genesis Diamonds Cool Springs has the best diamonds and service. Ina, Avi, and the whole crew go above and beyond to ensure quality products and beautiful jewelry. They are professional and fun but the best part is I can look at anything from rings to necklaces to bracelets and watches and they keep that in their memory bank for when my husband arrives ;) my engagement ring is my favorite Genesis piece because of the love and thought that went in to getting it onto my finger, but I wear more than one Genesis piece every day. read more

Genesis Diamonds - Bracelet, diamond engagement ring - Jewelry Near Me - Brentwood, Tennessee

Stephanie is a total rockstar! She helped us find my dream ring and made the whole process so exciting and stress-free. She's super knowledgeable and went above and beyond to make everything possible to get my ring way sooner than expected. I honestly couldn't imagine this experience without her--she's the best! read more

Got to spend time in one of my favorite places today, Genesis Diamonds! Stephanie was awesome - she listened to my hopes and was able to help me select the perfect piece of jewelry! High quality and great experience overall! read more

Jacob is awesome, knowledgeable, and was very kind throughout the entire purchasing experience. He was never pushy and is a very relatable person when it comes to buying jewelry in a younger age group. Nothing but good experiences with him helping me find my engagement ring for my future wife and even more helpful when my fiancé and I were selecting bands. read more

During my time there, the sales team was polite and welcoming, but my experience with the customer service staff was disappointing. At the front desk, I felt the service lacked professionalism, and I noticed behavior that didn't seem appropriate for the setting. One of the customer service reps Delaney was not only rude to me but constantly smoking her vape In the store. Another staff member Sam appeared disengaged and not very attentive to my questions, which made the interaction less helpful than I had hoped. In my opinion, there are other jewelers in the area, such as King Jewelers, that provide a more consistent customer service experience. read more

Came for a wedding band of my dreams and left with the wedding band of my dreams! The entire staff at the cool springs location is SO AMAZING! They had so much to choose from and they were so patient in helping me pick out exactly what I wanted! I highly recommend to anyone who wants the best bang for their buck! read more

Genesis Diamonds - Jewelry Near Me - Brentwood, Tennessee

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this year is my 30th wedding anniversary for years. I have wanted a natural emerald set with diamonds in yellow gold. I've made other purchases there before because Ina Abraham makes you feel comfortable there. I had a basic idea of what I wanted but Ina took my idea and created an incredible heirloom piece that has such distinction and beauty. my ring is gorgeous and unique. I have waited 30 years for this and it brings me great joy everyday! Thank you Ina and Genesis Diamonds for helping my husband and I celebrate 30 years of life! read more

The people who work here are always so nasty and entitled. They refuse to help and always have a judgmental attitude. I have made the mistake of giving them too many chances and always have the worst experience. Their jewelry quality and selection is not great and is extremely overpriced compared to multiple other better places. read more

Great experience and atmosphere. Genesis Diamonds exceeded our expectations the warranty they offer is exceptional and they were a pleasure to work with. read more

Really, really not a fan. It's a bizarre shopping experience. You go through a very small, double-locked little entranceway, that makes you feel like an airlock. Except that Guido the security guard behind bulletproof plexiglass is looking you over for weapons of mass destruction. Inviting! Did I mention you have to wait on the powered prison doors to close? This becomes important here shortly. You've now entered the treasure room, which is a square of glass display cases manned....Er...womaned on 3 of 4 sides. Brilliantly lit by the equivalent of 70,000 watts of stark white fluorescent. I imagine the lights flicker as they juice up Frankenstein (the manager) in the back. The waitress, or whatever, helpfully criticizes your armor...Er...mask placement, and you realize you should flee the castle. You return to the airlock as she reaches out to clutch at you and pleads "Wait! Do it for me?" (No kidding ). You shake the exit door in vain as the airlock slowly closes behind you. You finally gasp in the fresh air as the sign flickers " Motel Hell...o". OMG just go to the mall read more

Beware of this store! We spent over an hour today in the store being passed from a sales representative to a "jeweler" and ultimately to an EXECUTIVE. I believe the sales lady called him the MASTER. He was a master at BS. This was a result of a 2+ caret diamond ring that we had purchased 6 years ago that NOW has a visible fracture or fissure in it! The Executive spent an excessive amount of time explaining his lack of culpability in the life of this inferior diamond. His arrogant explanations on how diamonds are like windshield glass that splinters with weather after a minor chip from a rock. Down talking to us like we were not smart enough to understand how things can break! He mostly just advised us that we should have gotten insurance. All of the above was after the initial jeweler said the ring had nothing wrong with it. After we insisted and personally showed the crack to the jeweler then we received the smooth talking! This is a shady business! I expressed my dissatisfaction and left the store with zero results. They will sell you inferior diamonds and then will not honor their guarantee. Smooth talking crooks! read more

We were looking for a stone to fill a setting that we already had. The staff there were really helpful and gave us several different options including other ring styles that did not require as large a center stone to fill. In the end, Ina pulled a ring out that had a stone that would work in our setting that knocked about 8K off the price from the loose stones that they had immediately available in our size range. They pulled the center stone from their setting and installed it in our setting in time for me to propose on our vacation, done with a pretty short period of advance notice. All of the staff were great and I didn't want to not include them in my praise. I was able to e mail the appraisal to my Insurance carrier before we flew out the next morning. read more

Genesis Diamonds - Mamabear paw inside mama Grizzly paw print - Jewelry Near Me - Brentwood, Tennessee

TEN YEARS MARRIED - Time to get a replacement for the engagement ring I lost just a couple few years after being married. I fell in love with a ring and the price tag at Costco and didn't think I'd be able to find anything like it. Important to note that even though the price was right at Costco the pave diamonds were not secure in their setting and wouldn't be stable to get resized at a local jeweler. I felt hopeless but decided to check out a few other local jewelers just in case. Our first stop Jared! So very disappointing! The staff they were kind, it was late, but they don't stock a whole lot of options to TRY ON! It's hard to imagine the goods when you're mis-mashing rings and diamonds that aren't set etc. Nothing at all like the pic I showed them. Next up, Genesis! I didn't have much confidence but showed the pic from the Costco ring and just wanted something similar. I didn't want to hear anything about why Costco's ring wasn't a good choice, I already did the research! Found it!! Winner winner chicken dinner! So so happy! We still wanted to check out some other options and we did, but sure enough we came back for this beauty. Their jeweler was out but the Green Hills location had a couple jewelers on hand so we went to see what they had. I have such a tiny finger. They had the same ring but the diamonds weren't as pretty at the Franklin one, so we came back, bought in Franklin, then ran it up to Green Hills for sizing, cleaning and they even cleaned my 10 year old wedding band too. Highly recommend Rhonda Gentry at the Franklin Genesis! read more

Genesis Diamonds - Yessssss the twisted band is gorgeous!!!! - Jewelry Near Me - Brentwood, Tennessee

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My ring looks like it should be in a museum!! Avi and Ina at Genesis in Brentwood went above and beyond for me and I'm immensely grateful. Do not go anywhere else. I had a horrible experience at another store and they customized a ring beyond my wildest dreams! People constantly stare at my beautiful ring and I have strangers stop me in the street to look at it! I will start by saying that I had a very specific idea in mind for my ring. I wanted a double halo, pear shaped ring, with a pink stone, and an infinity design on the band. Not only did I have a specific design in mind I'm also a size 3 1/2. I have extraterrestrial fingers that are super narrow and long. My fiancé and I originally went to Shane Co. Even though I had a specific design in mind they still convinced us to buy one of their off the rack designs and had no consideration to the unusual size and length of my hands. Ten weeks later, I'm told that the vendor making the ring changed the design without consenting myself or the sales associate. The vendor reduced the halo design on my ring, distorted the infinity band by shrinking it, and reduced the size of the stones! They never sent me an image to approve or checked with me at all. The sales associate was very apologetic and told me the vendor would make another ring. In the meantime, they allowed me to wear the temporary ring. ANOTHER TEN WEEKS GO BY and I see the second ring. It's an even more distorted version of the ring I tried on. Shane Co will not work with you to customize their off the rack rings. It became obvious that they haphazardly adjusted a size 7 ring to fit me. At this point I was immensely frustrated. A coworker told me I had to go to Genesis because she had an incredible experience. She was so right! I walked into Genesis and I was greeted immediately by Ina and Avi. I told them my story and showed her the distorted ring. She instantly reassured me that rings are like shoes, "whether they're a size 6 or 10 the design should look the same". Also, she informed me that 80% of the rings they make are fully custom designs. Ina and Avi, attentively worked through every detail of the ring I wanted. We discussed the size of the stones, the length of the pear shape, and the width of the infinity design. Ina gave the specifications to the designer and found me the most beautiful pink stone I've ever seen! After that, the ring designer not only sent me a visual image to approve, but they sent me a wax model to try on due to the custom design. The customer service at Genesis is unmatched! I can't thank Ina and Avi enough for everything they've done for me. read more

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Rudest sale staff out of all jewelry stores we visited. We went there once looking for an engagement ring and ended up getting it in downtown Franklin from a local jeweler. We went back just to look at bands for my fiancé they realized it was not going to be a high dollar sale and the first older sales lady passed us off to someone else and we left saying we'll never be back. They also reprimanded my fiancé for trying to take pics of the men's bands. Saying someone may copy their designs!!! Funny how no other jewelry stores have that policy. Go somewhere else and shop local. read more

I went to two other jewelers looking to resize a promise ring that was too big for my ring finger. Every place denied me in very awkward interactions. Was feeling really defeated and called genesis, as a final attempt. They still couldn't resize my ring because of the engraving on it, but Stephanie (the woman who helped me on the phone and in store) was incredibly inviting and helped me find a ring adapter on Amazon so I could still comfortably wear it. I didn't get exactly what I wanted but the service was friendly and inviting. I really appreciated the help and the friendly face after two strangely cold encounters at the mall. Thank you guys! read more

She absolutely loved the engagement ring! Stephanie volunteered to come in on her day off just to help me as well. She was so nice to everybody and the service was great read more

My fiancé' started at Genesis learning about diamonds in order to get me the perfect ring. Stephanie was awesome, and she really seems to care about her customers. She helped him find me a Tacori ring to die for, and now I call her Stephanie the hottie who rocks who helped us find me a hot rock, lol! His Tacori ring is awesome, too, and that brand gives the men an additional stainless steel ring to changeover to for times when you shouldn't wear your ring or it'll be damaged. They think of everything, and Stephanie knows the brand well. She's always keeping us informed of the great sales as we are Tacori fans for life. This is a great place that knows you when you come back to visit, and just has a great customer service that is unparalleled. Stephanie and Genesis Diamonds rocks rocks! read more

Genesis Diamonds - Jewelry Near Me - Brentwood, Tennessee

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I will not be shopping anywhere else for my jewelry. All of the employees were so patient with me, I am the typical person that takes a long time to make up my mind and make decisions. Bassel was SO patient and so friendly, he made me realize what were my priorities when choosing my pieces. I felt so comfortable. Ronda was so knowledgeable and gave me a mini lesson on precious metals, stones, diamonds, etc. She made sure I had no questions at the end of my visits. I really have enjoyed Genesis @ Cool Springs! The location in Green Hills is also nice but it is always crowded. If you want a no pressure environment, you know where to shop. read more

Great customer service and knowledge. Rhonda Gentry knows diamonds. No pressure just sheer pleasure. The selection is great and they have a great sale going on. I will never go any where else. I am so happy with my new ring. read more

I looked online didn't really see anything and the one i liked didn't include the center stone ha

Terrible experience. Passed from person to person, to third and final "salesman" who ultimately made us want to leave (high pressure and condescending). I knew more about buying a diamond than he thought I did, even asked me at one point if I "was listening" to him when I was browsing the rings on display rather than making eye contact with him. Pal, this is an exciting occasion and you and your ugly shirt made it miserable. read more

I've had two very exceptional experiences now with Genesis diamonds, both times leaving with the most beautifully exquisite pieces (and sets) of jewelery I've owned in my life. read more

My boyfriend (now fiancee) told me to let him know what type of rings I liked, he knows how picky I am, and wanted to get something that I absolutely loved. So I started looking on all the "mall jeweler" type of sites, and on Blue Nile, etc but never really saw any settings that I really liked. I decided to try Genesis Diamonds and it was one of the 3 jewelry stores I visited - and the customer service, settings, and prices were top notch! Now I have the most breathtakingly beautiful ring. I get compliments everywhere I go, and I can't stop looking at it. read more

Genesis Diamonds - Jewelry Near Me - Brentwood, Tennessee

When I started the research process for buying wedding rings for my partner and I, it started (like they all do) with Google and asking how to ensure we get the best product for the best value etc... We researched online buying and we went to several local jewelry shops. Going into Genesis we had a budget, we had an "idea" of what we were looking for and felt like we were informed to be ready to make this substantial purchase. Stephanie and Avi were great to work with, BUT - the best experience was timing our visit to coincide with an incented period and being able to meet the Tacori designer. That was fun, we were able to design my ring and find the one my partner wanted for her forever ring.... So, I am now a Genesis customer for the long haul because of how the cost, quality and product quality exceeded my expectations. Great job!! Much fun!! read more

I simply can't understand the stupid attitude of this company. I own an Omega watch that I purchased in 1994 when I lived in Charlotte. I saw that this place became a dealer for Omega. I went in because I needed my battery replaced and they refused to help me since I didn't buy it there. Fine. I went somewhere else and had them replace it. How is this smart business? read more

Rhonda was absolutely amazing to work with! My fiancé and me went in to get our bands together and she was a joy to work with. She also helped my fiancé get the most perfect custom designed engagement ring for me a few months ago (and know he couldn't have done as good of a job without her!). We are so happy with our pieces and already started making a wish list for future purchases with Rhonda, my forever jeweler :) read more

I went to several jewelry stores and Genesis Diamonds was #1 in quality and customer service. I would recommend them again and again. Ask for Stephanie Price. She's great! read more

I can't recommend Melissa enough. This place is everything you have heard as far as quality and price. Non commissioned reps selling high end jewelry. read more

Great experience. Knowledgeable customer service, never felt pressured. We told the sales associate our budget and she showed us diamonds in that range. We bought an engagement ring and his and hers wedding bands. We shopped around multiple jewelers before purchasing at Genesis. We felt for what we were looking for, we received great service, price and quality for our time and money. read more

Absolutely had the best experience while shopping for engagement rings. The staff was attentive but also gave us space to browse. They greeted us as we walked in the door and provided a warm no pressure experience. And my ring is beautiful !! Thanks Genesis! read more

Great experience! I told the saleswoman the type of rings I am usually attracted to visually. She really listened to the specifics of what I was saying and took me straight to a ring that she thought would be perfect.. And it absolutely was! I even tried on other rings because I didn't think it was possible for me to fall in love with a ring that quickly (I tend to be picky). The other rings didn't even compare. The best part was she didn't push us to spend more money than we wanted. She knew our budget and even though my fiancé got approved for a lot more than that, she didn't pressure us at all. She was also really patient with me while I went through diamonds to select the perfect one. It took a while for the ring to be made because the diamond I chose was different than what the setting was made for. BUT it was well worth the wait. read more

My engagement ring, wedding band, and husband's band all came from Genesis! What I love about this location and Jon in particular is we moved to California and whenever we're home to visit family we stop in to have my rings cleaned and inspected. They do an awesome job and are courteous. We choose Genesis Diamonds for all of our jewelry needs. read more

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I went in after my boyfriend took my Michele watch to the store in Green Hills to get serviced and we had a great experience. I went into the Cool Springs store because not even a month later my Michele watch date stop was malfunctioning. No only were the two women assisting me very rude and curt but also misinformed. She told me they only have a time stop and you need to turn it 24 hours for it to change the date which is incorrect. She also said they do not service watches not bought at that location which I has never heard of. I also asked if they service Ebel watches and they were very rude and said no because they do not sell them. I followed up by asking if they knew who did and they said try Fast Fix. I was incredibly insulted and left in shock. I will never return and be sure to tell everyone I know never to even walk in for this horrible treatment. read more