Hello I been calling for days and no one answers I came to the business and it is closed They have no sign on the door regarding any issue read more

Walked away with a fixed motherboard and even my cables managed! Respectable service and price. Oscar had helped me.

I'm too old to do this. I had a Dell laptop with a cruddy WLAN card, so I swapped it out for an Intel 9560. However I was able to get the card installed only partially, the antenna connections to it for wifi and BT are beyond micro SMA connectors and my old ass eyes and shaky fat fingers couldn't re-engage the white WIFI antenna lead. I called Oscar and he said he'd look at it and see if he could help, so I brought it in. He said to come back in an hour, which I did and he had it working 5x5 again. He showed me the workmanship since the laptop case was rebuttoned up, on his phone photos, and it looked Sierra Hotel. His price was more than fair, his turnaround was super & very helpful for me, and the work performed was excellent. I'd go back to Oscar and trust him with my equipment, you should too. read more

Horrible experience. I've been conducting business with Jim Silva @ Genesis computers since 2010 with two laptops. This past week total change of attitude, service, and work. Came in w/Computer trouble with drivers. Poor turnaround time at first. Jim states customers are told 48 hrs of issue. Took 5 days after "I" started inquiry the 4th day on just the status. Next, system was not working with blue tooth and activation key was needed. Took comp again. Took 3 days to get status back when ready. Now, continued issues with activation key. Called Jim to request help and stated issue. He stated issue is not his concern and now to purchase another key. He is non-caring when fixing his errors/mistakes Concerns are the integrity with his work completing the work right, the first time. After he charge me, now faced to take comp again somewhere else. Be careful with work from Genesis Comp. Update: To All Beware. Now I have Jim S. messaging and threatening to sue because I submitted review. Now all can see true nature of this man. First, all is true, documented and recorded. I will contact yelp of Jim Silva's harassing behavior to note as a business owner. I will get my laptop fixed, and serve Jim Silva for the cost of everthing. Remember, ethical intrigrity, Customer Service first. read more

Oscar has helped me over the past few years (starting in 2014 with my Sony Vaio). He was VERY honest, and he did a HDD clone and swap for an SSD. He didn't try to oversell on capacity. The time he took was accurate as well being a few days for the entire thing to be done. I have been coming here for 7 years for all my internal computer needs, and I will not look anywhere else. read more

Whoops. I guess I hadn't reviewed you guys. Sorry! I thought I had! I've been in twice. This shop's been great to me both times. On the other hand, I still consider setting my Asus laptop on fire. But these guys are great. Decent prices, great turn around time and they're honest. They'll test power jacks and whatnot right in front of you. Thanks, you guys. read more

Thank you so much Genesis computers for providing top customer service. I was referred by a friend and heard they were trustworthy and knowledgeable for computer service. My lap top is running excellent now. read more

I have done business with Genesis Computers for 10 years and I have NEVER had a complaint. Oscar is not only an extremely knowledgeable computer technician but he is a gentle, friendly and accommodating owner/employee of this business. They built a customized computer for my needs and they service my desktop, laptop and tablet on a periodic basis. They are available for on the phone consultations and if necessary they come to your house. They guarantee their work, not argumentative and above all: HONEST. I highly recommend them for all your computer needs. E. Rueda read more

The other reviews are true! It's a very good day when you meet someone honest who takes care of your needs. That's exactly how you'll feel when you meet Jim Silva and his crew at Genesis. Jim took his time to explain in layman's terms what was wrong with my computer. He even opened my tower in front of me and told me my memory cards had been tampered with (from prior servicing elsewhere, so disappointing). Service was very prompt (done in 48 hrs) and they went above and beyond in fixing, cleaning, debugging my pc. I am very impressed with these guys and will be a lifetime customer. read more

I first went to this business because their reviews were so good. I even shook off the totally out-dated webpage for word of mouth. I had a cracked screen replaced on a mac book pro last summer. They fixed it, but the screen became separated shortly after. I took it back a few months later. I was told I needed to pay for a kit to retape the screen. I was astonished it would cost 39.99, but I told them to go ahead and order it. Then when I went to pick up my computer, I was told it was 49.99. When I explained that I was told a different price, the owner was outraged. He went on and on about taking the hit. He ended up giving me the price I was quoted. There was no record of the quoted price. I will not be going back. It has been several days and the screen has come apart from the computer. Maybe I need the Apple store. read more

(Genesis Computers has moved to Cromo Dr. on the West Side of El Paso) I am so very pleased with the service I had today from Genesis Computers! I turned on my computer this morning and nothing happened, no lights, no power, and after trying all of the obvious solutions, I took the computer to Office Depot as they advertise that they fix computers. Although they were friendly there, it was determined to be a hardware issue so the price would be a fixed fee of $350 (plus parts, I assume) and they would ship it out, meaning several days, no on-site service. Not what I wanted so I took it home, took it apart and tried to see if it was an easy fix. An hour later I called Genesis, explained the situation, and took the unit to them. What friendly people! They were nice, polite, knowledgeable and efficient, and they called within the hour with the diagnosis and price. I picked it up two hours later and it was completely fixed. I would recommend this business to anyone and everyone. I felt they were honest and upstanding, and they gave me back the old part they had replaced. In fact, they upgraded my 350W power supply with a 480W model! Great service, great people! read more

The old guy is forgetful and not a good listener. also a bit grumpy.. old mom and pop tech shop needs updating.. probably go somewhere more up to date.. read more

Never had a problem with this business. The prices they charge are low and the shop manager helps the customers in the front and is very respectful. read more

never again.. I brought my laptop home, and it crashed in matter of days. why bother going back.. I will go elsewhere. they didn't seem like they are real techs. too old.. read more

I have recently become a customer of Genisis Computers and I'm extremely satisfied one of the things missing today and a lot of businesses is integrity. Jim the owner, sold to me a used Gateway computer which crashed on me after 2 weeks Jim immediately went to work on it at no charge and decided it was best if I replaced it with another one. I upgraded to a hewlett-packard 2011 model with Windows 10 and all the bells and whistles I could use. he did this at no cost to me innocence walk me through a couple of my personal errors at no charge. Were all businesses exhibiting this type of integrity and customer service many businesses would have a whole lot more satisfied customers. I personally will go nowhere else. I cannot speak highly enough, about the staff and owners of Genisis Computers on cromo drive, across from the Sonic run by excellent truthful people. when my initial computer crashed, they came and picked it up and worked on it for 3 days. it was then decided that I needed another computer. I want to thank everyone there at Genisis Computers for being so kind and Christian and their attitudes. read more