Buying the vehicle was smooth -- but the service department is an absolute nightmare. I recently…read morehad a cracked windshield and called to see if our extended warranty covered it. I spoke with someone in service who said yes, he'd start the claim and call me back. He did call back once to get details about the crack, but after that, I never heard another word.
I waited several days with no update and had to call back myself. The next person told me there was no record of my call, didn't know who I spoke to, and said they'd figure it out and call me back. No one did. When I called again, I was told no one had ever spoken to me and that the dealership doesn't handle windshield claims -- that I'd have to call the warranty company myself.
When I did, the warranty company immediately confirmed a man named Jeff at the dealership had in fact started the claim. So not only did someone at the dealership speak to me, they lied and denied it.
I then asked to speak with the manager to address how poorly this was handled. I was told he was out and that he'd call me back. That was September 14th. It's now weeks later -- and no one has ever called me.
The complete lack of communication, accountability, and basic customer service is unacceptable. If you ever need service here, document every name, time, and call -- because clearly, they won't.
Sales may be fine, but once you're in the door for service, it's a completely different story. This is not how a dealership should treat customers.
