UPDATE 11/3/2025 As always customer service is paramount at…read moreAdvanced Auto Parts. Ms. Yaivonda Miller was extremely pleasant and most importantly very informative. She answered all of my questions in a professional manner and in a tone that I could understand. Look forward to working with her again. Great Work! Thank you.

Update. 8-29-26. The regional manager called me and is going to address the training issue with…read morebattery installation. I am satisfied with this correction. Absolutely Terrible. The person claiming to be the store manager told me that the policy had changed and he was not able to help me change my battery b/c the vent that was going over the battery. It is held in by 2 phillips head pins. It was extremely hot that day, and I just don't feel like anyone wanted to help me. I will not return to this store.

Auto parts stores are auto parts stores, but this particular ones, I think deserve a 5 star rating…read more My husband battery in his car pretty much gave up, he got it less than 3 years ago at AAP in Pensacola, so still under warranty. By the way, their system has crashed so they were advancing everyone can't look in the system for parts numbers, only can sell what it's on display, and we can only take cash. Love the fact that one customer , who knew what he needed, had cash, got a "handwritten receipt" old fashioned. Anyway, the other employee was assisting my husband outside and when they got back in, she asked the right questions, told my husband what paperwork was needed for the replacement of the battery, and to find out she lived in Las Vegas and we just moved here from Henderson, just next door to Las Vegas. So if you need parts, great service, and knowledgeable people, visit them.

I stopped in here because one of my tire valve stem caps fell off. I found some cool skull caps…read more There was kind of a creepy person working who made comments about me getting the skull caps and then weirdly followed me outside. Luckily there was someone else outside and I hurried into my car and drove off. I got a really weird vibe and will not go back.

Yesterday I bought a Lexus NX350. Our salesman Johnny Vance…read moredid a wonderful job. He was very knowledgeable with all aspects of purchasing the car. Knew what the car was equipped with so I got the things I was wanting. I had told him what size I was looking for and he showed me the two that were closest. Knew what warranty's that were on it and was able to answer any questions I had. Overall was an easy experience to purchase my car. Johnny receives a 5 Star rating from us.

The guest lounge at Lexus of Huntsville was far from the luxurious experience I anticipated…read more Unfortunately, this location missed the mark when it comes to embracing the Lexus culture and delivering the level of comfort and hospitality one would expect from a luxury brand. The seating was uncomfortable, and the selection of complimentary snacks and beverages was sparse. While free Wi-Fi was available, that was about the only amenity that met expectations. Service was 8/10, they record and share a video inspection for their customer vehicles. That was a nice touch. Service is costly for the value. Spending over $200 for an oil change should include tire rotation! Overall, the lounge experience was underwhelming. For a dealership representing a luxury brand like Lexus, I expected a more inviting, comfortable, and thoughtfully appointed space. There is definitely room for improvement in creating the premium customer experience Lexus is known for.

I swore I would never buy from Serra again after one experience... well, my FAVORITE service…read moremanager, Steven Gremaux, was taking care of my Sequoia and we started talking about the Camry. I had thought about downsizing so he just told me to go look. I ran into Tristan Cameron in sales. After SEVERAL salespeople said hi to me, Tristan asked if he could show me around or help me. Tristan knocked my sales experience out of the park. Seriously though, the sales desk (Joel Capps) and finance (Roger McCord) were amazing, also. I saved some money, they made some money, and it was a SMOOTH transaction full of respect. Thank you to everyone at Serra.

https://maps.app.goo.gl/hcpg2aendhmwfzup9?g_st=ic i dont…read morerecommend this place for any business they have hidden charges at the end the manager tells me we cant sale this car to you because you are from a different state

We needed to upgrade my husband's vehicle due to his recent accident where he was t-boned in his…read more2016 Mazda SUV. :( After the accident, and observing the vehicle damage, I was very impressed by the way his 2016 Mazda withstood the impact of a vehicle 2K pounds heavier and the life-saving airbag deployment was impressive, too. That aside, he was looking at different Mazda's across middle-north Alabama online. Enter Hiley Mazda who offered several [non-white-in-color] Mazdas of the model my husband wanted. Hubs made an appointment; we piled in my car and off we went! He wanted my opinion of the car and for me to drive it as well as, of course, him to test drive it. Since I was running short on time, we didn't take the car out on 72 where traffic was building, but we did drive it around the spacious grounds which they share with a sister dealership. I drove it, and also rode in the back, checking out all the features. The sales guy [I didn't get his name] was really knowledgeable and nice, and not pushy at all and he answered all my questions. I noticed the floor mats were missing and he assured us they would include them [which they did], and he even pointed out he needed to obtain some type of cap that covers an optional towing hitch port. He provided the cap cover as well. He even suggested some money saving options for the electronic panel which exceeded the bar in helpfulness! I only spent about 20 minutes at the dealership and didn't go inside so I can't comment on that. My husband completed the transaction without reporting any issues or complaints to me. The price point was fair, and we are happy 2023 Mazda owners who enjoyed the Mazda on our recent ~14-hour roundtrip to Ohio. Thanks, Hiley!

This dealership has no loyalty for Mazda customers and refuses to help anyone without an…read moreappointment.

I needed the battery replaced in my 2015 Ford Escape. This is a job that the local part stores…read morecan't do because some disassembly under the hood is required. After a couple of phone calls to find a battery and installation, I bought the battery from "The Battery Store" (really great guys there) who steered me to Miller's (right next door) for the installation. Mr. Miller had an open bay and he took me right in and replaced the battery in under 20 minutes. He was efficient, polite and his office lady is friendly and most helpful. I did all the shopping for the part and finding a shop on the phone and set it all up. I will be taking my vehicle back to his shop the next time something is needed.

Dishonest experience for me. I was referred to Miller Repair service from another automotive…read morecompany that couldn't replace a water pump. They gave me the quote for around 900 with 4 hours labor at $95/hr. The phone call to start service to pick up call was a 3 hour gap. I was charged for 6 hours and told that software determines the labor charged, not actual labor time. IT'S A VERB. I feel ripped off and lied to. Just be aware that they don't charge on honest time, but rather computer software estimation. I haven't driven much to know if the work is reputable, but sure hope so.

I can't comment on the service since that's where most of the bad reviews are, but I sincerely…read moredoubt that this very busy dealership has their good service experiences posted on here. I called Audi Huntsville after visiting Audi Nashville. I had a q3 to trade and had a car in mind but Nashville didn't want to negotiate too much on the price. Eric at Huntsville picked up the phone and after hearing my story quickly found us the right car for the right price. I can't stress enough how important it is to accommodate the reluctant buyer. Huntsville is a haul from Franklin TN where we live, but we came and picked up the car. Mark, the finance manager sat down with us and we had paperwork signed in less than 20 minutes. I know quite a bit about leasing cars and how the money side works, these guys don't put up smoke and mirrors, very straight forward. If you want a great deal on a new Audi, give Eric a call. Make sure you do your research on the car you want and learn to understand auto financing, these guys appreciate it when you understand the very good deal you're getting. I have another Audi and I can't wait to see what we Eric and his staff can do to get me out of it into a new one. Thank you Eric!

Buying the vehicle was smooth -- but the service department is an absolute nightmare. I recently…read morehad a cracked windshield and called to see if our extended warranty covered it. I spoke with someone in service who said yes, he'd start the claim and call me back. He did call back once to get details about the crack, but after that, I never heard another word. I waited several days with no update and had to call back myself. The next person told me there was no record of my call, didn't know who I spoke to, and said they'd figure it out and call me back. No one did. When I called again, I was told no one had ever spoken to me and that the dealership doesn't handle windshield claims -- that I'd have to call the warranty company myself. When I did, the warranty company immediately confirmed a man named Jeff at the dealership had in fact started the claim. So not only did someone at the dealership speak to me, they lied and denied it. I then asked to speak with the manager to address how poorly this was handled. I was told he was out and that he'd call me back. That was September 14th. It's now weeks later -- and no one has ever called me. The complete lack of communication, accountability, and basic customer service is unacceptable. If you ever need service here, document every name, time, and call -- because clearly, they won't. Sales may be fine, but once you're in the door for service, it's a completely different story. This is not how a dealership should treat customers.

You have a young man that works at your store on County Line Road in Madison Alabama. His name is…read moreKaleb Sparks. He was working the Athens Alabama store on HWY 72 when I went in tonight on Saturday December 31, 2022. You should be really proud of him and that he represents your business. He was the most pleasant, respectful young man and so helpful. He took care of my problem and had me back on the road in no time all with a smile on his face. He even petted and made over my little dog baby and I love anyone that is nice to my children, my animals and shows kindness and respect to mankind. I hope you compensate him well and appreciate him because someone will snatch him right up if given the chance. Thank you for your superior service Kaleb. Sincerely, Rhonda Nelms

The team at O'Reilly Auto Parts has been very helpful every time I've needed to purchase items for…read moremy vehicles. They're friendly, knowledgeable, and always make sure I leave with exactly what I need. Excellent customer service and dependable support.