Good service. Easy access to the store. And they had the filter I needed. Imnot a fan of Advance…read moreauto, but I was in a pinch, and this one was alright.

I do prefer that "other" store across the street. However, this place generally has what the store…read moreacross the street doesn't, and vice versa. I shop at this store routinely to keep my fleet rolling safely. I'm generally satisfied, but simply prefer the store across the street for some subjective reason. Today we ordered brake shoes, to arrive by 3PM. My go-to store couldn't have them until tomorrow. Got them! Sat down to install them--no new hardware included! I do realize that drum brakes are old school, but even in modern times who on earth sells brake shoes without the hardware kit!? Advance Auto Parts does. Nobody in their right mind would put forth the effort to replace brake shoes without replacing the springs. The springs pull the shoes away from the drum when not in use. Kind of a big deal. Their customer service is great, but their offerings are deficient. They don't have the hardware kit available today or tomorrow. Neither does the other stores in this area..unless you buy the shoes with the hardware included. So guess who replaces drum brakes without replacing the springs? It is late, so the answer is this guy...unfortunately. I guess I'm not in my right mind :). Three stars for me because they contributed to putting me in the position. Check the contents closely or you may wind up on jack stands for a few days (or you might be forced to roll the dice, like me).

This AutoZone is better than most in my thirty years of experience. I don't understand the…read morecomplaints about prices...most times you get what you pay for. AutoZone isn't generally going to offer the best quality (like NAPA might), but what they can offer you will generally work well for the life expectancy you need. The staff at this store are friendly, and there are a few faces that it been around for a very long time. They want to serve you well, and they want to help you. Plus, they offer a 10% Military/Veteran discount--hats off to them. Sometimes their stock availability is not what you would like for domestic or import, but they do their best to get what you need as fast as possible. If you don't like this store, Advance Auto is across the street, and that Irish store with the catch jingle is down the way. This is my "go to," though. I am disappointed to see such a low Yelp rating. It made me really want to give them five stars, but I didn't. Why? Because I recently rated another AutoZone at five stars... And they came out and actually replaced a spark plug for me to help verify the type needed! That is above and beyond, and I felt the need to maintain that mark. Without that experience, I would've given this store five stars.

Today I had the misfortune to go to the Madison store and had the worse interaction with any retail…read moremanager in my adult life. The manager of this store, Jeff, clearly demonstrated that he lacked the most basic social skills expected of someone in a managerial position. Actual situation follows: Myself and another gentleman walk into the store. The first man says I would like to have my battery checked... no response from Jeff. He looks at me and I say I would like to have mine checked also please. No response... Suddenly he (Jeff) appears with the tester and walks out, not a word said to either one of us, so we assume that he was going to test our batteries and walk out behind him. Jeff tests the batteries of the other gentleman, they have some discourse and the man leaves. Meanwhile my Jeep is parked right next to the first car with the hood open waiting for the test... Jeff walks right on by and goes inside. I wait approx. 5 mins and he returns back outside to help two ladies who arrived while I was waiting. I ask Jeff if he was going to get to checking my batteries and mutters something under his breath and walks inside. Really? Madison might be in Alabama but we have choices and I for one will not be treated with such disrespect. I don't need your manager treating me like I am an insignificant part of his day, because with folks like me he would have no job. I don't want him to throw rose petals at my feet when I walk in but I do expect basic courtesy's from a person, who for reasons beyond my comprehension is in a leadership role and representing AutoZone. I would like to collaborate with his seniors to ensure that this is not swept under the table. People involved with customers need to check their attitudes and problems at the door. No one should have to deal with this type of service.

The customer service of Frank and Zachary were absolutely dissatisfying. Frank was rude the entire…read moretime we were there and offered no assistance to his coworker Zachary. Zachary appeared timid towards Frank and gave(suggested) us to the wrong item. All and all I will take my business to a different O'Reilly with hopes of a better outcome.

I needed a new battery and these guys were amazing. They had it in stock and even replaced for me…read more The store manager Kaleb, and the entire staff is so amazing, professional, helpful and kind here. I highly recommend this location.

The team at O'Reilly Auto Parts has been very helpful every time I've needed to purchase items for…read moremy vehicles. They're friendly, knowledgeable, and always make sure I leave with exactly what I need. Excellent customer service and dependable support.

This auto parts palace is still relatively new as of July 2021. It smells like new construction!…read more That's a plus to me--I like that. The staff are helpful, and they have an average inventory of stuff for your wheels. Getting in and out is a little strange, though. That's the loss of a star. I was Northbound on County Line Road. I tried to take a left to get to this place and had to awkwardly turn in. The guy leaving McDonalds (next door, sort of shared entrnac) was having a conniption with my act of trying to get in the store's parking lot. Weird. I looked close as I left and I think perhaps you are supposed to get to this store from behind? Anyway, minus one for being awkward to get to, and great experience once you get there.

I was in search of an oxygen sensor for the family car (one sensor of four). It was not in stock…read moreat the AutoZone closest to me, but I was surprised to learn of this new hidden gem on Highway 20 in Madison. This AutoZone is quietly nestled at the NE corner of Highway 20 and Hughes Road. I walked in the door and was immediately greeted by the manager. She accepted my return (the wrong part from another AutoZone), and she took time to help me find the correct part--the computer was wrong. Oxygen sensors can be expensive...and the one I needed was more than $100. She saw the military discount on the previous transaction and inquired of my service to make certain that the new purchase was discounted as well. They had what I needed, when I needed it, the store was clean, it was easy to get in and out, the staff was courteous, and it was an all-around good experience. Five stars because it doesn't get better than this...unless it is free :).

I went there to replace a bulb in my headlight and the young lady helped me look up the one i…read moreneeded and she even was so kind to replace it for me. I did not catch her name but she said she was the headlight girl because she's small and can get into small places. So if you're reading this, or your boss is reading this then you are an absolute rockstar and i will be coming back for my auto needs.

Very well organized only problem is they charge you $5 to go into yard…read more You get a paper with the vehicle you are looking for with row # and vehicle #

A junk yard is a junk yard, but I was impressed with how well organized its and the staff was very…read morehelpful . $3.00 get you in the back yard, if you are looking for a specific make/model, they would pulled it in the computer and it would be printed on your entrance ticket, bring your tools and you are in business.

I was pleasantly surprised by the staff. Ms. Lamara was very knowledgeable and helpful. I needed…read moreto replace wipers on my Prius C and although the computer gave the information on the wipers and they had them, when the young man attempted to put them on, they were not the right kind. Ms. Tamara and two other young man were baffled but they actually called around and got the correct wipers. I didn't even think to ask her but she took the initiative. I was impressed. She contacted me when they arrived. The wipers fit perfectly. I'm very grateful for their help. Would definitely recommend them. I would definitely go there for future issues.

Took me a while to remember why I bothered to check in. But the young guy at the counter was…read morecalling, didn't know the difference in metric sizes. I told him what I wanted, opposed to asking clarifying questions ( because it's okay to not know or not understand) he just walked me to a section and didn't point out what I was looking for. Also, it was the wrong section.

Very professional company to assist with aftermarket additions to your pickup truck. Our F150 has…read morethe onboard generator and H&H made sure to remove our truck bed cutouts for tie downs and the generator to spray the liner. It looks so good! Then they installed our tonneau cover. Everything looks factory stocked. Very happy.

Took my Jeep in to get a high jack mount installed and they did a wonderful job, very fast, and did…read morenot charge! They are very busy for a reason but still took me in! I have been going to them and will continue to go them for my Jeep needs!