Don Morgan provided outstanding customer service. He was On time and professional. He listened to our concerns and did a thorough inspection of our generator to diagnose the problem. Made the needed repairs and explained everything he did. Great technician. read more

I will start with the bad since it focuses around the installation that took place a year ago but I only now found an issue that is note worthy. This week I was in my attic and while there shined the light around to just check things out. I noticed a large area pretty far back where the insulation was oiled up. I worked my way back only to find that when the ran the power cables through my attic they pulled back about 10 feet of the insulation on to of my ceiling to pull the cable. That was fine but they failed to put the insulation back which left my ceiling area bare and non insulated for the past year. Shows low attention to detail when finishing a job. The good is the service tech that came to the home for the first yearly service. He was very professional and checked with me to go over his findings. Mostly good but he said there was a rusty mounting bolt inside housing and suspected the sprinkler hits it alongside a corroded coupling o. The gas line caused by same. After he left I check and the sprinkler has not been on for more than 6 months but the spray did not hit it anyway. Also water really can't get inside the housing. What I did see is one rusty bolt and three others that looked new. I suspect the three bolts are good quality SS and the rusty one is a defective SS bolt or not as at all. As for the coupling, it gets hit by rain water all the time so it should not be rusting. I cleaned both for now and sprayed with T9. I plan on buying a new SS bolt and replacing the one inside myself. The rest of the work performed looked to be a job well done. read more

Stay away from this company! They destroyed my landscaping and left a broken irrigation line for me to fix at my expense. They left open trenches for weeks.7 months from deposit to completion. Sloppy workmanship. Customer is "always wrong" attitude. Only care about $$$ and leave devastation in their wake. They have been banned from my community as a result of my job! read more

This company has a nice sale presentation, but when it comes time to deliver - beware. I contracted for a whole house generator and a 500 gal propane tank. Install scheduled for 7/29/25 but Generex did not "call before you dig" and showed up without a clue as to where to place 500 gal tank. I had to apply for the 811 program. Now the install is delayed. Generex has not responded to emails. Poorly organized and I have doubts about their workmanship and warranty going forward. read more

Service was timely and professional. Explained what was being done and advised of potential future maintenance issues

nice young man ! excellent worker and did a great job .. thank you The Morrows We would company to our friends and family. read more

Excellent service and craftsmanship Very professional and capable of do a great job Good prices read more

Generx has the best technicians. They call ahead alerting us to when they're coming. When they come, they do a great job. They are the best.

I recently had Lucas from Generx cone out to service my generator. He was very professional and explained everything he was going to do to be sure that my generator was in tip top shape. Lucas is a friendly and knowledgeable gentleman and an outstanding representative of Generex! I have peace of mind heading into the active portion of hurricane season knowing my family will be able to stay comfortable should we lose power. read more

I just had a required maintenance done on my generator and the guy did a great job. He was very nice and considerate and answered all my questions. He also let me know he was on his way and he was right on time. read more

Have used them for the past 3 years for service and do not have any complaints. They were prompt, courteous and have kept our generator in great working condition. They also did our installation and did a great job. read more

Nick and Rick were very helpful in scheduling and servicing my new generator issues. Rick was extremely knowledgeable and instructive with his assessment and resolution of the problem. He came to the house after usual hours, and a long work day. He was thorough and resolved the problem, and the generator is working as it should. We highly recommend this dealership. read more

Great people to work with every time. All the way from the office to the technician. Honest, on time and dependabl.

Rick installed a surge protector on our Generac generator today. He completed the task promptly and told me what I should monitor. Rick is professional, friendly and helpful. It's great to have a guy like Rick to take care of our generator. read more

service itself was great! technician identified a potential issue with our gas line corroding. he requested quote for replacement after speaking to us. setting up appointment was not so easy. day original appointment was set was canceled that morning with an excuse the system did not assign a technician. funny how that happened when the system sent me a text reminder of the appointment. I believe someone called out and another person was not available. just tell the truth! 2nd appointment went as planned! read more

These people are so out of touch with customer service. I signed an install agreement almost 6 months ago. They lost my survey to get the permit and then found it three months later. We only live in florida part time and the rest of time in Oregon. They expect you to jump on a plane and travel across the us with little or no notice to set the Generator and then another date to hook the electrical up. Here in Oregon we have the same whole house generator that took one day for the permit and in the next four days our electrician coordinated with our electrical company and the generator was installed for under $1,000 total labor. These people charge thousands of $$$$ for a few hours labor but you cant even get them to work with you on flexible dates. Horrible service, They have several departments that do not communicate with each other. Not sure where and what I need to do from here. Bottom line this has been one of the worst experiences in my life. read more

The technician Josh came to do the first annual maintenance. He was very professional, knowledgeable, friendly, being kind to answer all my questions. It was such a wonderful experience to work with Josh. I highly recommend GenerX Generator Punta Gorda. They are AAA+ company. read more

Impossible to reach Generx by phone. The website phone goes to a recording telling you to go to the website. We paid a lot of money for our generator & this is not a positive way to provide customer support. BTW, our install & generator were a very positive experience, but one expects to be able to reach the local dealer somewhat easily. read more

Very efficient and quality job. Service was done with no issues and friendly service provided.

The job was supposed to be completed 29 March. The generator, propane tanks and gas line trench were done on 23 March. It all went very well. The inspector disapproved the propane location on 28 March and the job ground to a halt. So here I am after numerous calls and emails on 18 June waiting for the job to be finished. The propane tanks have been moved and I pulled the disapproved gas line and filled in the trench myself. The last email on Monday said this job was "escalated" to the chief of operations to get it done. I may be the exception but this is still a an incomplete job after 3 months. Of course I am dissatisfied! Wouldn't you be? read more

GenerX Generators Punta Gorda | Generac Dealer - Generator Installation/Repair Near Me - Punta Gorda, Florida

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The problems; 1. Generator set up on pad,electric and gas lines run, then it was discovered that the permit had not been approved. Permit declined. Generator had to be relocated. 2. Did not hear from anyone for several weeks. Phoned and emailed multiple times over multiple days. No response. Was finally able to get a response from the president. A senior executive volunteered to manage the project. 3. The crew that placed the underground gas and electric had no respect for my property doing over one thousand dollars damage to landscaping and irrigation system. The cost to repair was reimbursed but I still had get estimates and oversee repair work. Overall a very unpleasant,nerve wracking experience. I would not recommend this company. read more

There's a reason this company has a 2.6 star rating. Go somewhere else to buy your generator, and I encourage you to call this company on the phone. You will be amazed at what happens. It doesn't matter if you want service, new sales, or the installation dept your are not given the opportunity to talk to a human being. While you are on the phone listening to their voice prompts you will get a text that has a link to a form that you have to fill out. Once you fill this form out you will get a response within 72 hours. What a joke, this company wasn't like this when I purchased my generator several years ago. I will be looking for a new company for my service needs. Thank goodness I didn't buy the extended service warranty that they push on new customers. Shameful! read more

Purchased from Generx 2 years ago, 2.5 weeks ago my 2nd floor ac failed called for service from our electrician who said my new generator with 19 year warranty caused the failure and was supplemental install by Generx. It took 4 calls to get a response from customer no service, never a prompt answer and after 10 rings voice message responds and says next day response, never usually 2days. Called factory not their problem, contact the dealer. Finally got through to Generx and was advised not covered by warranty but 361 to replace. Online numerous responses saying the part has to be replaced every 2 years but they increased factory warranty 2 2years. Had to bring the electrician back out to disonnect the supplemental power saver and ac back on. 3 calls today and finally pressed link for new customers and guess what, phone call back in 10 minutes and confirmed tech will be out today. Maybe after $800 in service charges We'll finally be back in service. DONOT PURCHAESE FROM GENERIX MY NEIGHBORS IN Lakewood Ranch have used Kohler. As on the HOA BOARD and own a commercial apt. mgt company never experienced lack of service and comminications. read more

Just had a 24kw installed, GenerX Punta Gorda. From start to finish everything ran like clockwork. Contracting was simple, delivery. Of the unit on day specified, and the install and cleanup of a wonderful crew. The install looks like it was done when the house was built. I'm in Grand Palm Venice Florida , and would highly recommend GenerX. David Brown happy owner of a GenerX kw24 read more

We can't praise Generx highly enough. We hired them in late August 2022 and had a projected installation date of Oct. 10th. They kept the appointed installation dates even after Hurricane Ian. We had everything up and running by the middle of October! Wonderful workers. Professional, efficient, friendly. Here's the best part: We chose 2 horizontal tanks - Expertly installed, but lacking specially designed caps. Project manager, Exton has been diligently p ursuing the search for them, now finding they have to be custom made. (I have no doubts they will arrive.) In addition, he has been instrumental in the removal of our transfer switch. He's a gem. Expert at his profession, friendly and helpful. The installation and Exton's dedication to our project give Generx a really good name. They made it easy to decide to hire Generx for our maintenance program. read more

I can't be more pleased with the professionalism of the Generx Team while working with them to purchase and install my full home Generac generator. The office was great but I have to call out Patrick, Dave and Tyler for their awesome work installing my system. They were so conscientious of what I, as the customer, wanted which was a clean and great looking installation. Patrick was knowledgeable about what and how the system was going to work and demonstrated what he was saying. Thumbs up guys. Keep up the good work. Refreshing to witness that today. read more