Lucas and Autumn were really great all around. They were professional, thorough, and very easy to…read morecommunicate with. First they explained the entire process and asked if we had questions. Then proceeded to pre-clean all the vents with a HEPA Festool. They realized that one of the ducts was disconnected and even crawled under the house to reattach it for no extra charge! They showed us how the negative air machine works and the filter they use in the negative air machine before - and after carefully exiting with the dirty ones. Later we were able to inspect them outside! There were playing cards, a pine cone, and a massive, disgusting amount of dust/grime among other things. They uploaded a bunch of before and after pictures of the ducts along with the invoice and sent an email after they left. We are so happy we both chose to get the ducts cleaned and chose Better Air Northwest to get it done!!!

Better Air Northwest was outstanding from start to finish! Eric, who provided the initial estimate,…read morethe front office staff who coordinated everything, and Jack and Josh, who completed the work, were all kind, respectful, professional, and communicated with us every step of the way. We had a major project that included a complete crawl space clean-out, a new vapor barrier, new ductwork, and duct cleaning. It was a big job, but the Better Air Northwest team handled it with confidence, efficiency, and genuine care. We couldn't be happier with the results and highly recommend Better Air Northwest to anyone looking for quality workmanship and exceptional customer service. Thank you to the entire crew for making such a big project a smooth and positive experience!

I had my air ducts cleaned today by Clean A Duct, and I couldn't be more happy with the results! I…read morehad to reschedule several times and they were very accommodating. The technicians arrived right on schedule. They were extremely courteous and I asked them to explain the process before they began. The cleaning was thorough as they meticulously went through each vent and the main duct system. As expected there was a slight smell when starting the furnace back up (not dissimilar to how it might smell after being off all summer) but that cleared up quickly. We haven't had them cleaned in the 12 years we've been here (I know, I know...) but I really expected them to be worse. They even replaced the filters on the furnace (I provided them). The pricing was reasonable and comparable to similar services. It took about 3 hours for a 3k sq ft house. We also had them clean out the dryer vent.

These guys are great. They quoted air duct cleaning for me over the phone, came the next day right…read moreon time, and did such a thorough job all while explaining the process and giving me updates along the way. I love that they're a family owned business and that they had all the tools and knowledge to provide quality service. I feel like I got a great value. I recommend Clean-a-Duct to everyone, especially to those who, like me, have never had their ducts cleaned before. I couldn't believe the amount of dust and pet hair they removed from my ducts! The house feels lighter and much cleaner now! Thank you Tim and Keali'i! -Adam

Great company to work with and great install. Saving money and no hassles. Very professional.read more

Update following the company's response:…read more I want to clarify one point raised in the owner's reply so readers understand the concern accurately. Yes, I mentioned that I would prefer the panels be placed on the rear of the home if possible. That was simply an aesthetic preference and not a design requirement. I relied on the company's expertise to determine whether that placement would still allow the system to reasonably meet the goals discussed during the sales process. I also want to be clear that the system functioning is not the issue. We appear to agree that the equipment is producing energy as designed. The production numbers themselves have never been what I questioned. The concern I raised relates to how the system size and expectations were presented during the sales process. When we explored going solar, the conversations centered around offsetting most or all of our electric bill, which was the primary reason we decided to move forward with a $20,000 installation. If it had been clearly communicated that the system was intended to be a smaller "starter system" that would only offset a portion of our electricity usage, we likely would have approached the decision differently or waited until we had a longer utility history available. Another important point is that no written proposal or modeling documentation outlining the assumed household usage or projected offset was ever provided prior to signing. Because those design assumptions were never shared with us in writing, it has been difficult to understand how the system size was determined relative to our expected energy needs. As a result, we are now paying a monthly solar loan while still carrying a meaningful electric bill, which is not the outcome we understood or expected when making this investment. At this point, I have shared my experience and clarified the concerns raised. I do not intend to continue a public back-and-forth discussion on this review. My purpose in posting this update is simply to provide context so other homeowners researching solar know to request clear written modeling and offset assumptions before making a significant investment.

Spoke to John at Syncrho this morning about a solar expansion project on my home and adding to my…read moreexisting system. He thoughtfully and thoroughly explained the different options that I currently have left since my prime solar producing roof real estate is already full. He went far beyond what was needed, and even explained the finer details of buying a virtual net meter community solar system that resides elsewhere in the state being more beneficial to me than adding panels to my home that might cost more than the power I get from Portland General. I really appreciate the integrity and professionalism of someone who explains something at length and detail even if it won't necessarily translate to a sale. I will not hesitate to tell friends and neighbors to try out Synchro Solar for bidding processes.

As the sales rep for SolarWorld, I've had the fortune of working with Synchro Solar for years. As…read morean industry insider, I can tell you they have an impecable reputation among their peers and customers, of whom we as the manufacturer, regularly hear from. Synchro Solar installed my 6.6kW solar system this year. Everything was done perfectly, from the communication to the paperwork to the workmanship. They executed flawlessly. My system is working perfectly. I highly recommend Synchro Solar. Kevin K http://www.solarworld-usa.com/