The worst mattress that I have ever layed on. No returns, or exchanges. Bed is hard as a rock,…read morehigher than anything. Why is this made?

Friendly, professional staff, wide selection of furniture, and beautiful store! Also, plenty of…read moreparking.

I went into close a deal my husband had previously started on a leather sectional. Sales woman…read moreacted like I was just another dollar. That didn't bother me, she had already dealt with my husband, so I get it. It was when I went to pay that the woman cashing me out was rude AF. I asked about delivery....she got rude and said not at the price you're paying. The price we were paying was for a floor model and a price match to their competitor --- so not like the price was negotiated under protest. Plus, I thought that Hefner boost about free delivery, I didn't realize it had a caveat. I then asked for details on the extended warranty, she handed me a flyer. I told her no, I want the details behind this. She said you don't get the contract until you pay for the warranty. Does that make sense to anyone? Pay $400 to get the agreed upon contract? No. So I pulled up the warranty company on BBB. Immediately there were alerts for this company, so I told her this. The lady seriously said, "every business has bad reviews". These are not just bad reviews, these are people complaining that they can't get what they paid for. To meher response sums up how Hefner's values customer relationships, which in my opinion is this... They don't care about you're customer experience. Ask too many questions and do you're research they'll treat you like dirt while asking for your credit card. Please go somewhere else. Nothing in this store is worth how they treat people. Also lookup the warranty on BBB before paying for it. I was provided a flyer for Montage Furniture Services. A quick search proved that this is just a money scam.

Does not follow the schedule posted on their door. Been there a few times with shop closed earlier…read more Show bed looks great. Havent bought due to unknown schedule.

I went in to buy a used dryer for my son. They were so nice and very helpful. When I bought the…read moredryer I was going to pick it up. Turns out We we're unable to pick it up. I went down to ask if they could deliver it, I was willing to pay the delivery fee. They said they would deliver it with no extra charge. My son is a single dad and they went out of their way to get the dryer to him. I appreciate them so much. What a great business and people.