I want to give a shout out to Marmar and Matt @ Farmington branch. they were so helpful and…read moreprofessional. The service at this branch is top notch! Kelly goes above and beyond to provide excellent service. keep up the good work...I love visiting this branch! Carol Norman

I would just like to say I am quite thankful for this bank and their employees. I am on the upturn…read moreof recovering credit after far too many hospital visits. I still had a few left over but had manage to recover back to 600+ as well as having a stable well paying job, it was time for a new vehicle purchase since I've been without one since April when my Camaro broke down. But as you know, credit lenders aren't so quick to forgive even with a nice salary and rising score. Banks everywhere were holding it against me or asking for outrageous downpayments. I'm also in the middle of having to move because of promotion, I can't dedicate that much to my car and still have a home as well, I'd rather lose the vehicle, figure out how to make it work for awhile than just be homeless. However I passed Van Bortel's used car lot and picked something I could more than afford. Sadly the question still was, who would trust me. But with Van Bortel's help and Canandaigua's trust, I was able to purchase the vehicle with only $2,000 down. I will forever be grateful for this and would in no way let them down. Thank you for making my life easier.

quick,easy and the personal was fantastic, i was in and out in a very short time,it took no time…read morefor me to conduct the business i went to do

5 Stars for Byron for straightening out the mess. 0 stars for the idiots on the other end the 800#…read more on the back of my debit card.

This bank is the best combination of a local bank with great service and friendly staff, and a…read morelarge national bank. The staff is friendly and overwhelmingly customer service oriented. Over the past 10 years they have consistently provided support to my family - and been very easy to do business with. I would recommend them highly.

Super friendly staff. Helped me open a NY checking account super fast. Money? They have so much…read morethey will let you borrow some. And it's a local bank. They've got "Finger Lakes" right there in the name! What more do ya want!?!?

Esl was supposed to CLOSE all accounts however failed to do !…read more They would accept and deny deposits to the account after it was closed. Accepting a deposit reopens the account I closed. They paid a charge after the account was closed and the account was classified insufficient funds . Customer service is pointless cuz is they would learn how to read : they would recognize the account owner. 1.) Good thing for bank statements cuz it states the correct information 2.) Passwords for accounts are made for a reason to prevent the crappy service I received yesterday. 3. ) Waited 45 minutes on phone ,3 esl brainless employees who were lost and confused. I do not recommend any ESL branch. One star cuz they have quality printing ink for statements.

Big banks bad, local credit union good. ESL especially so…read more Don't support "too big to fail". You get all the services a big bank provides anyway.

This has to be the slowest bank I have ever seen in my life. I show up to do a transaction in the…read moreDrive-Thru and I get told you're going to have to wait we're in the middle of an audit and we have people that were serving inside I have literally been sitting in the Drive-Thru for over 30 minutes now. It is not my problem that they have an audit going on and they need to alternate between people in line and people in the Drive-Thru.

If I could leave 0 stars, I would. My question is why would any bank teller not confirm with their…read morecustomers what account they would like their debit card linked to before going ahead and linking it to whatever account they want? Here's the back story... My mother and I are both customers of Five Star Bank, with separate checking accounts. I will also add that my mother is a power of attorney on my account as I am in the service. About a month ago, my mother had to order a new debit card, which she did through the Canandaigua branch. About 3 days ago, I noticed that my mother's purchases were coming out of my checking account, amounting to almost or slightly over $2000. I spoke with 2 branch managers, one from Geneseo and the other from Canandaigua. Both of which told me that since she spent the money, she is responsible for paying you back. I informed both of them that they are the ones who linked the wrong card to the wrong account. So where does their fault lie? I was basically told that they weren't going to do anything about it and that all they can give me is an apology. Moral of the story... if anyone is looking to put money in a bank, do NOT go to Five Star, since their service isn't even worthy of one star.

It should be zero stars, not one. We have our mortgage through them and after experiencing hail…read moredamage, LNB, was absolutely horrible throughout the entire process. We spent weeks after the damage trying to coordinate with insurance and providers to fix our home. This included hours to be available and have to take off work while we get quotes, inspection, etc. This was actually the easy part!!! We received our check from insurance and deposited the check that was signed by the bank as well. From there on our every single thing was a process that included emails and phone calls and time spent to actually get access to pay the providers to do the work. I've spent so much time on this that LNB should be paying me per diem for the hours I'm putting in. We had different providers that we needed to contact with because the roofer does not do siding work. 1st issue - the roof is done and all paperwork and contract are sent to LNB. Can we pay for the roof now? LNB says I have to come into the bank. Thats not exactly convenient due to my schedule so I ask are there alternative ways to get them paid such as electronically considering we are in the 21st century and I was told no until I spoke with the manager. Then there were alternatives but wait! We really are only supposed to give half of the funds out at this time. But what about the roofer? Surely, he should get the full amount. Well it needs to be approved and finally it's approved and the actual money that was sent from the insurance is now in the hands of the person that completed the roof!!! Well done and thanks for taking up my time on this! 2nd issue - hey LNB we signed a contract to do our siding and here are the documents and contract. The siding company needs some money to purchase supplies. Oh geez, thats something I'm going to have to get approved because LNB would need it to be completed to get paid. Ummm, they need some of the money to do the work. Ok, let me see if I can get approval. Again, we don't have money in the account to utilize it and complete the job we have to go through this ridiculous process just to get the work started. They heard back and they can release the money requested from contractor! Hooray! 3rd issue - oh and after the work is done we need to do an inspection. Sure, come on over whenever you want! Oh, but who is paying for this inspection? Well it's $150 and we usually take it out of the insurance funds. Oh, I see. Was that something the insurance coverage put in there to be done? Well, no not specifically. Ok but we are not requesting an inspection and insurance is not requesting an inspection so surely the entity that wants the inspection would be covering this? No, actually if you don't complete the inspection we can hold the insurance funds. Got it! Here's a better idea for LNB. The next time we have an insurance claim on our house and you keep control over the funds I think you should file the claim, coordinate with providers for quotes, schedule the service and compensate them with the insurance money. It's all good. We are currently looking to change our mortgage provider and never walk into one of your banks again. Thanks for the amazing customer service. As you say, "it's all about people"

You found the needle in the haystack. This bank is truly 1 in a million. Great people who always…read moregreet you with a smile!

I've been a member for six years but I've actually never gone to any of their locations. I stopped…read morein to the one in Henrietta this week and was impressed with their great customer service- fast and friendly. Ample parking as they are in the strip mall by tops. They also have a drive-through ATM available in the parking lot which is a great convenience.