Very knowledgeable in her field. Is very helpful optaining affordable insurance and her team makes…read moreit easy to keep track of payments. She picks up her phone or returns my calls if I have any questions and makes insurance feel like a weight off my back.

WARNING! DO NOT USE THIS COMPANY , YOU WILL BE RIPPED OFF LIKE I WAS. Amy Rouleau and Rouleau…read moreInsurance agency are CROOKS. I'm reporting this agency to the attorney general, the Better Business Bureau, and the New York State insurance department for fraud. After multiple attempts to cancel my insurance policies and issue my refund. They keep saying that they are going to, but never do. ITS BEEN A YEAR AND A HALF and they STILL have not sent me my money back. They refuse to help their customers when they are canceling their policy and leaving. I'm surprised this agency is allowed to do business in NY. More Lies! I have proof that these cancellations were sent to you and your office prior to the actual date of the cancellation, I HAVE THE EMAILS!! This is not harassment, I JUST WANT MY MONEY BACK, THIS HAS BEEN ALMOST 2 YEARS. When will your lies and scam end AMY?

Jim has been our insurance agent for almost 40 years. Thankfully claims have been few and far…read morebetween. The good news is that each and every time they were handled professionally, quickly, and efficiently. So, the deer that jumped out in front of us was a surprise, but the way Jim handled our claim was not.

Very helpful! Was able to get me great rates on MORE coverage for my renters! Always very nice and…read morefeels like a family more than a buisness

I have dealt with both Rebecca and Clark on multiple occasions. They are always there to help and…read morevery quick with follow up. We have both of our Auto and Home Owners Insurance Policies thru the Butler Agency/Erie Insurance and we couldn't be happier! Our recent experience included adding another vehicle to our policy that we would only be using as pleasure! Much to our surprise, the premium went up less than $100 per year! Top notch service and support!!! Would highly recommend to anyone who needs a reliable and reputable agency!

Excellent, was looking for new home owners Insurance, and they came through and got more coverage…read morefor me with less money...

Have been very happy with the way my claim was handled, everyone was professional and courteous…read more Was working with Lucas Underwood who went above and beyond in helping me. I give him a 5 STAR rating. Kathy Touloupas

Maria's knowledge and insight into what is best for us from insurance perspective, is benchmark…read more We have spoken on the phone and I have emailed with you and her staff and always receive a prompt and comprehensive response. I feel very fortunate to have her personally as our agent and her staff that provide for our needs, especially since our lives have been complicated over the past few years.

The service that Christin, Mike and team provide is top-notch. I was in an accident over the…read moreweekend and handled everything through the claims department by myself; in the scurry of getting back into my Monday, I had forgotten to call my local office. Not to worry though, Mike was there with a phone call, not to talk about the claim or my policy or the dreaded increase that is inevitable, he called to see if I was OK or if I was hurt. This is why I work with this office. No matter my questions or my issues, they're right there. If it's a reminder, a document or just a friendly to call make sure I'm OK, they are there to provide me with the best service. If you're looking for a truly the best of service from your insurance provider to help with your needs, you'll want to go through this office, they're truly the best !!!!

Has reliably handled my accidents, insurance transfers and the team functions extraordinarily with…read morecommunication

either I had the most competent insurance lady in the history of insurance in az, or these guys…read moresuck. I'm pretty sure that this place is just not good at their jobs. Over the past six months, they have: Completely neglected to tell us about the photo inspection until after it passed (and after we had it taken care of). A week later we got a letter, after the policy would have lapsed. Sent us the policy for the wrong vehicle. We were going to buy two, and changed our minds. A month after the purchase of the only vehicle, we got the policy for the one we didn't buy... When we called them up, they seemed clueless as to why it appeared. Forgot to charge us for a section on our bill, then surprise pro-rate us for it later! Because who doesn't love when their insurance payment is 1.5x times the normal amount without any discussion? They are not very good at the whole "calling you back" thing, which just seems unprofessional. Maybe they forget, but my old agent always remembered to do that, so I know it's possible. State Farm is a good insurance company. Too bad this place is just hurting its reputation.

I recently got in a pretty significant accident. Chris and his staff efficiently took care of…read moreeverything for me, no questions asked. They were there for me after a terrible situation. Thank you so much to Chris and his amazing staff for truly caring for your customers. You won't get this kind of service anywhere else.

For many years, I have been a client of the Alliance Group of Western NY and have on numerous…read moreoccasions been helped by Mattea Femia, who has been my specific agent. Mattea is extremely knowledgeable, very professional, and goes above and beyond assisting others even when they are no longer clients. I can attest to that since Mattea was instrumental in my recent relocation to Florida. She willingly and readily provided local insurance information and assistance to me when Hurricane Ian recently damaged my property. Her many years of experience have served me with excellent, responsible, and outstanding counsel. The Alliance Group of Western NY also has a great leader, Jim Diem. I have the highest respect for the company and the staff. I thank them for their attention to my insurance needs and am grateful for their service.

We moved out of state and purchased insurance in our new state. I sent Jill an email with proof of…read moreour new insurance policy and asked her to remove our car from the policy. They took auto payments for 4 more months before cancelling the policy. She claims that she sent me a return email but, I never received it. You have been Warned!!!

I have been with Chris and his agency for many years. He has always been there for me, and always…read morecalls me back promptly! If I have a specific question, he even gets back to me after hours from his cell phone!--Couldn't be happier!

As a busy working mom I was so impressed when Travis came to my house last year and educated me on…read moreyour services and products. It helped a lot that he came to me instead of me packing up the kids and trying to find time in the evening to get to your office.