Frank and his team are very attentive to our needs. We recently added two new cars among other…read morethings. They were very efficient and patient in getting everything setup. I highly recommend them!

I read the review from 2013 stating to not use this State Farm branch. While reading this review, I…read morecould see the customer was upset and understand why. But, there is a lot that goes on behind the scenes that is out of an Agent's control that this customer may not be aware of. But just to be clear and transparent, I do not know or work for this Agent. I have called this Agent's office twice to ask a few questions. I spoke with two ladies in this office and the Agent, Frank. They all were very helpful and kind. I was never asked to write a review as our conversation was strictly professional as I had a few questions for the Agent. When the Agent or staff write a policy, they can sell the policy based on the information you provided on your application. But, if there are things on your insurance history / record that you did not advise of on your application, these things are found when the policy application is sent to Underwriting to process and write. There are specific items that can determine your risk and if that insurer can write your policy. If something on your insurance record comes up once Underwriting receives your application that changes the policy from being able to be written, Underwriting usually sends a letter, and corporate refunds your payment. This does not come from the Agent's office. The Agent and staff are usually not aware of it right away either. They have no control or say over this as well. With this being said, it can take a few weeks to get everything processed and the correct documentation sent to you with your refund as it is all through corporate. I can see where this customer was upset, as she didn't know the process and thought the Agent was maybe behind this. I hope this helps someone reading this. I took the time to write this as I had nothing but great customer service and a pleasant experience with this Agent and his staff. They were highly professional and prompt when helping me. Cheers!

I would not recommend this company. After using them for years for both car and homeowners I can…read morehonestly now tell that they have been absolutely worthless from a client relationship or care perspective. I had to deal with the insurance company directly regarding any claims and had to reach out to them multiple times to even talk to someone and when I did I felt like I was a nuisance to them. Please avoid and stay away from this company and find a broker that actually is willing to talk with you over the phone no matter what concerns you may have big or small.

Very poor customer service! Tom was rude, and uninformative. Made it clear they had so much…read morebusiness they really didn't need mine. Most people would agree trying to get competitive insurance quotes isn't much fun to begin with, but they actually made it even more time consuming and irritating than other companies. If an agent can't listen to his customers at the beginning, then good luck when you really need them. Tom repeated himself, and wasted my time, very slow. Had enough of them, called another agent right here in Webster, and got much better service. Sincerely suggest you try another insurance agency, there's plenty of them!

After seeing all the other reviews, I just had to add mine. Allwright's School of Driving is in a…read moreleague of its own. The whole crew is professional and truly willing to help no matter what. Nancy? An absolute sweetheart. My instructor Todd? Hands down the best. I passed my road test on the "first attempt" thanks to him. I recommend them over everyone else. A simple thank you never feels like enough, but it's honest and well deserved.

Excellent driving instruction. I am so pleased with the results. Patrick and team were exactly what…read moreour family needed to help ensure safe driving habits and passing the test! Thank you for your expertise, service and kindness. You run your business the way it should be run with reliability and the customers at the center and it shows in all the details. Thanks again!