Generations AdventurePlex - Not a Good Place for Kids' Parties
We had our son's 10th birthday party at Generations AdventurePlex. Booking the party in 2021, we were offered different package choices than currently listed on the website. We chose the Laser Tag package for 2021, advertising that it included a 15 minute laser tag session. The party itself was January 2022. When the facility called to confirm, we were told that it was only a 10 minute laser tag session. The five minutes was not a very big deal, but we did have some concerns about it being a 2 hour party and keeping all of the children entertained. We called back and spoke to Megan, who indicated that at the time of our party, kids could usually go through about 3-4 times if we chose to upgrade to the unlimited laser tag package.
We did opt for the upgrade, but it ended up being a complete waste of an extra $100+. The lines were so long, the whole party group could only play laser tag once. Despite being a little disappointed, I do understand that I took a gamble on the upgrade and lost, however, their one game was not at all what we expected. The entire party was able to play together while a group of about 5 obnoxious and seemingly inebriated adults were added to their session. The adults were very loud, yelling and cheering while the laser tag employee was trying to explain how the equipment worked and the rules. None of the children could hear this, leading quite a few kids holding their guns unable to even shoot. When we tried to talk to the attendant about how to work the guns, the session was just about to end and she told us there was nothing she could do.
I waited in line to try and get the kids to be able to play a second round of laser tag, but was unable to get them in until after the party ended, which was challenging to see our guests off while getting the few children who could stay past the part end time into at least one more game, which the laser tag attendant did allow even though they did not get in until 4:45pm and our party ended at 4:30. I do appreciate the extra time, but the few children who were able to stay late and play, it would have saved us $80 just to pay the $8 each for them to play. The second time through, they were at least able to hear the instructions. I just wish all of the guests to our party were able to enjoy this experience.
Our party area was okay, except a large cup of soda was spilled at the very beginning of the party. We tracked down our hostess to ask for some extra napkins to clean it up, but only got 5 very thin napkins that cleaned up very little of the mess on the table and were worthless before we could even start on the floor, so one whole side of our table had a sticky floor for the entire party.
The package came with 2 pizzas and we ordered 2 more to ensure we had enough food. On our receipt we were charged for 3 extra pizzas, but only received the 2. The pizza was quite good.
The adults walking around the arcade area with beer was very off-putting. While a couple of our kids were waiting in line to play air hockey, the couple playing put their beer on the side of the air hockey table. A 3/4 full cup was spilled and splashed on the shoes of the kids - it's really embarrassing to have a children's party and send kids home reeking of beer. We also had a couple of teen siblings who stayed throughout the party. With the unattended cups of beer laying around while adults were distracted by games and the large crowd, it would have been so easy for a child to make off with someone's alcoholic beverage.
I can see the vision of wanting a bar type atmosphere for adults to enjoy as well as an arcade for kids, but I do not think the two of these things should be occurring simultaneously. It is quite stressful to be responsible for a group of children while adults with NO children and alcohol are wandering amongst them.
What's funny is this is the second time I have had to post this review. The last one was most likely removed because the business knows this is 100% true. read more