So I am over a year late writing this review. I can't believe I completely forgot to do it at the…read moretime we used Woody's. This company is downright phenomenal! My son's wrecked car was towed to Woody's tow yard after his accident awaiting further instruction from the insurance adjuster. Our insurance adjuster was being downright ridiculous. We wanted the car to go to a shop right there in Waco for repairs, but the adjuster insisted that THEIR tow company had to pick it up & take it to Waxahachie for the adjuster to look at it. After all of this happened & the car was delivered by the insurance company's tow truck to the shop, where it was bounced off of the flatbed truck because the driver couldn't get it started, it was discovered that the windows had been left down in one of Texas's famous spring storms. The inside of the car was completely flooded. Of course our insurance denied any wrong doing and placed the burden of proof on us to prove that neither my son nor Woody's were responsible for the windows being down. Enter the owner of Woody's, Justin. Justin took the time to sift through security camera footage and prove the windows were did indeed up when the car left their yard with the other tow truck. He was able to send me video clips of this proof. This was not Justin's problem. He didn't have to use his valuable time to help us. We weren't going to come after his business for damages as we knew good and well the windows were up when the car was in his possession. There was nothing for Woody's to gain or lose either way. Justin did what he did out of sheer kindness and the principle of the other businesses involved doing the right thing. I will never hesitate to use a business like Woody's that displays just plain good morals & values when doing business with them.

The woman handling customer service is rude; she hangs up the phone when she can't clarify…read morequestions about their exorbitant prices. They get into your vehicle without authorization and drive it. This company is a total price scam and completely unprofessional in every way. My company has never put anyone behind the wheel without a CDL, and our trucks are never out of service; unfortunately, the driver couldn't communicate in English with the officer, and without justification, they called a tow truck. The tow truck couldn't handle the vehicle--I still don't get it; maybe their machinery lacks the power to move such high-end vehicles, haha--so they drove the car away without permission, creating a huge risk of an accident since they aren't authorized under my insurance policy to drive it. If an accident had occurred due to their irresponsible, unauthorized driving, it would have been a disaster. The vehicle was parked at a truck stop, not blocking traffic, and the paperwork was in order. How could they call a tow truck to take it to their yard when the poor tow truck couldn't even handle the vehicle? Just because this company wants to make money, they hooked my vehicle up without my permission and then charged me nearly $4,000 for three hours--haha, it's incredible how dirty they play. I asked for explanations, and they even charged me for the diesel they supposedly used--but that fuel came from *my* truck, man, haha. THERE ARE MANY BETTER, MORE PROFESSIONAL COMPANIES; don't go to this one--they are terrible.

Amazing company! Perfect customer service! With poor judgment I gave someone a ride home from the…read morebar, my keys went missing. Being in a horrible area and situation late at night, I called tow kings and the operator was beyond helpful. I had no idea where I had ended up dropping off this rascal and she guided me to help give a her my ex Exact location. While on the phone, the person I mistakenly gave a ride home to and his friends became belligerent and extremely offensive to this amazing operator. Her diligence and patient composer made the difference in a deescalating a very likely dangerous situation of me needing to use self defense to get to safely , with a calm and reinsuring presence she kept me composed. While checking in every few minutes to ensure I was ok., as the tow driver was in route, my doors finally unlocked and I found my key, in the process Kaitlyn from dispatch called to check on me and I let her know I was ok and on my way home. She immediately gave a refund even though her tow truck driver had already driven 20 minutes and was seconds from arriving. What could have been a terrible life altering night turned out with me getting home safe, I am so thankful and happy that Kaitlyn answered my prayers. She's an incredible communications operator. I hope to one day meet and shake her hand for an extreme job well done. It's amazing how much of a difference you can make by being great at your job and empathetic to others. As far as Kailyn and Tow King , I am so thankful and blessed with your help and compassion. The word needs businesses and people like you on the front lines to make a genuine change in our lives.. Again I relentlessly thank you for turning a very dangerous and likely life changing event into a safe departure home. I hope one day I can be so fortunate to help someone in need as you helped me. 12/9/25 - 1:15am Kaitlyn you were my hero!!! 15/10 call this company for any after hour needs! Service is one of a kind and pricing is unbelievably low.

My car wouldn't start in front of work late at night. I called tow king and got an estimate on the…read morephone. They sent me a link to pay the agreed amount and after that the tow truck operator came. He safely towed me to the repair shop I used and got me to my parents so I could borrow their car. Everything worked out smoothly. They provided excellent service and I would use them again. They were polite service oriented and honest.

Tyler & Kyle are superheroes! We lost the entire wheel on…read morethe back of a 32 ft RV, stranded on Hwy 6 in Marlin. With much ingenuity & finesse they were able to load & unload the RV and get it where we needed it. This was NOT easy as the other duly tire had a difficult time staying on without the hub assembly in place & at one point the RV had to be unloaded without it...ingenuity people! Great company and awesome young men.

was given a price for $3000 towed to laredo had my priced changed without being notify of the extra…read morecost to $3500 plus the convience fee when i had other quotes from other towing companies at $3300 for same tow to laredo so i dont recomende getting there services unless getting evrything in writing

Ezra and his team and simply the best! I can rest assured…read morethat when I drop off my vehicle to them, it will be perfect when I pick it up. They are responsive, prompt, knowledgeable and professional. They go the extra mile! Could not speak higher of them!

Quote for engine replacement and never got a call back. The…read moreemployee told me he had to research the cost of labor. Never got a call back from any one

I needed to replace the muffler on my 2012 Ram 1500. I went to Graves and told them what I needed…read more They pointed-out more damage to my exhaust than what I had counted on. They found an in-stock performance muffler option for me and with the extra pipe needed to replace the damaged/worn pipes, they had me back on the road and well within my budget. Great friendly people here and I'll be back.

Restoring a '65 Jaguar MK2. Bad fuel tank needing to be replaced. Required the removal of duel…read moreexhaust pipe hanger to allow new tank installation. The Graves not only removed and reinstalled the pipe hanger, they also installed the new gas tank. Great job.

Tracy is such a professional. Courteous, efficient, trustworthy and knowledgeable about cars. I…read moresold my car and he gave me top dollar! If you are looking to buy or sell a clean used vehicle, try Tracy first. He is the best around in all categories!

Tracy really came through for me and my family. They were very patient and got me the deal that I…read morewanted and needed and I am so appreciative. Thanks so much Tracy. If you're looking for a good vehicle and a good company, stop on by Tracy's Autos and let them do you right

Shane is very friendly, honest and fair with service. They analyzed the issues with my 1997 Chevy…read moreSilverado and took photos showing me why it was happening. They did an alignment 4th of July in hopes it would resolve the issue, however it hasn't. He told me to bring it back and they would install spacers at the driver's side front wheel. I'm confident he will stand by his word and continue to help until the issue is resolved.

Very disappointed in Texas star auto repair shop, I been going there for many years and had always…read morebeen happy with the work and the customer service, but I had my jeep tow there on the 4 of June and between them and car shield warranty as of yesterday my vehicle still doesn't work a engine and I had to have car shield warranty send a tow truck to retrieve my unfixed vehicle from Texas star auto repair shop, this is very unprofessional, I don't really understand what happened between the two Texas star auto repair shop and car shield warranty but I shouldn't be in the middle of it and now I have a vehicle that is not running and needs a engine, but at least car shield warranty told me they would recommend me to a car repair shop so I can get my vehicle fixed, again I'm very disappointed in Texas star auto repair shop because they have always taken great care of my vehicles and if me, I even recommend people to Texas star auto repair shop but not anymore, I rate them , they did try explaining what's going on but that's not helpful because my vehicle is still not working and I used them for several years and had a great relationship with the shop up until yesterday, that's why I'm writing the review and why I'm disappointed, I'm just happy car shield warranty is sending me to a repair shop they recommend, so I'm not going to Texas star auto repair shop anymore

Antonio is the man! Super extensive PPI, took his time, ran me through everything he saw, and did…read moregood work. Money well spent. Good people all around

They are a little slow and take a long time to get things done. But they are HONEST and do quality…read morework! Would use again!