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General Insurance Group

1.0 (1 review)

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12 years ago

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Kelli E. Davenport: Allstate Insurance - Allstate Insurance

Kelli E. Davenport: Allstate Insurance

(2 reviews)

The knowledgeable and friendly service I have received from Kelli and her fabulous staff since 2018…read moregets a 5-Star rating. Your questions and suggestions are listened to instead of heard and their focus is on you the client. They schedule clients so that you are never rushed or interrupted during your meeting. It is rare when you can have a good time with laughter and it does not distract or lessen the importance of the business aspect. Loretta

I've been with Allstate for my entire life and my parents were too. After a few issues with…read moredealing with this company, despite NEVER having a claim on either policy, I decided to switch to an agent I knew personally and could trust. This started part 2 of the ordeal of dealing with both Allstate and this office in particular. Having notified them of my cancellation, they informed me I needed to send them something in writing saying I wished to cancel. I complied. After that, I received phone calls, emails and letters saying I had an outstanding balance on an policy I had terminated. Now, MONTHS later, I'M STILL receiving letters after calling them on numerous occasions. At this point, I have no choice but to make sure no one else makes the same mistake of choosing this agent as their home or auto insurer. UPDATE: After considerable effort to argue my case, Davenport sent me to collections for money she claimed was owed because they failed to cancel the policy when I requested. Instead, she waited until the policy auto-terminated due to non-payment so she could squeeze a few more dollars out of a disgruntled former client. After AGAIN going through both Allstate's corporate offices and now the collections agency, I filed a formal complaint with the Illinois Department of Insurance. Only through that action was this issue finally resolved. PLEASE beware when doing business with this office, it will be an exhausting fight should you ever decide to cancel.

General Insurance Group - insurance - Updated May 2026

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