Been to Gen at various locations multiple times. I almost always complain about service to my husband. Whether it's the waiter forgetting something or taking super long to get to us. Today was not the case. I went at 3pm with my daughter for a late lunch/early dinner.Our waiter Cynthia was amazing. When we placed our first order she checked 3 times with me to make sure the order was correct before leaving. After leaving our table I saw her run around tending to other tables and then grab everything we ordered (minus meat) in one trip. Throughout our meal she was attentive and fast. She is literally the only reason I am giving 4 stars it would be five if the food was better. For appetizers we ordered japchae and the mandu. The mandu was good and crispy, but the japchae was a little bland. For meat we ordered brisket, Kalbi, and the pork belly. The brisket wasnt great with not much fat making it dry and tough. Kalbi was OK. When we return to this Gen location I can only hope Cynthia is there. read more

this is the worst Gen experience I've had, i mean Gen is a low bar in general since its company tradition to understaff the restaurant, not feed their employees, and service quality is not a priority. I did not get even all of my first order, sat there for 30 minutes absolutely dumbfounded with nothing on the table, no water, empty beers, without all of the usual accoutrements that the meal is supposed to START with and just left cash and left. It's hilarious how downhill Gen restaurants have gone, they used to have 2 hour waits for them when San Jose was the only one and it was a good time where the servers put in a great nights work with the necessary support staff and weren't juggling 12 tables very poorly with their managers acting as food runners. I don't care about the money, it's the idea that this brand displaced a lot of independent korean restaurants when they became popular and this is what we ended up with, just about the worst service you can experience in any restaurant with the promise of a ton of food that never really shows up. read more

My gf and I just finished a long ride. We were ready for some food. All the staff we met with were nice and helpful. We had our bikes and they allowed us to keep them in the back. Our server was a gentleman named Ammar , he service, demeanor, and overall assistance was top notch. We was very accommodating and was very attentive even with a full restaurant. Ambiance was also really cool. If we are in the area we are definitely going back bc the manager and our sever made us feel very welcomed . read more

Gen Korean BBQ House - Korean Near Me - Mountain View, California

Food was good, all seemed fresh. Lacking a sauce bar available from competition to my understanding. Good amount of seating and clean restaurant. The service was where things were weak in my opinion. A few different experiences of asking for something like spoons for the salsa for the carnitas. They never appeared for the next 30 minutes. The staff was always friendly when they appeared, but they seem quite distracted and perhaps just under staffed to provide a reasonable service level. Overall, a good experience, just not a great one. read more

Hostess Abby is the worst, worst experience I've ever received. This restaurant discriminates against people of color. I requested to be seated was told it would be 20 mins, multiple parties arrived after me and were seated before me. While waiters looked my direction and turned around. My husband and I were the only ones seating in the waiting area and the hostess was avoiding eye contact she was more worried about washing plates than making sure we were seated. I asked when I would be seated and was told they paged me, but I did not receive a text/page then I was met with an attitude and a "well I don't know what to tell you." Not a good experience at all and when asked to speak to the manager she was no help. read more

Dined here recently with some friends to celebrate a buddy's birthday on a Friday evening. For a party of 7, initially we had planned to use the Yelp Waitlist feature to join 30 minutes prior but realized that afternoon that for parties 7+, you actually need to call the restaurant for a reservation. I called the restaurant 2hrs before our desired time and was glad a reservation was available. I also requested a table with two burners with our larger party. We were all seated promptly at check-in at a large long table with two burners. It took a while before our waiter showed up to take our drink and orders. We opted for the premium AYCE for an extra $20/person which made it $50.95/person. The meats were fresh and came out pretty quick. They gave us plates of "rice paper", similar to the flat rice noodles at Asian restaurants. The thinly sliced wagyu and short ribs were great! The green tea salt went well with the rice paper and grilled meats. The premium also includes one drink - some of us ordered a pint of Kirin while others went with Soju. The restaurant was clean and spacious with plenty of parking out front and back. While the premium did give us access to the selection of wagyu meats I'm not sure if it was worth the $51/person. Like others have mentioned, a few items we ordered were also missed and we had to them multiple times... items like extra kim chi, kim chi fried rice, etc... the mandu we ordered never arrived. Service was OK. read more

Valentine's Day can be really busy and I do appreciate the willingness of the waiter. They have the employees but I think the manager needs to stop passing free shots of soju and manage the restaurant a little better. I declined the soju btw, we don't drink Alcohol. Just want to say that the wait was 1.5 hours. We were initially 49th in line for a party of 2. I used yelp to save our place in line which really helped during Valentine's Day. The other Gen would have been double. The entrance doors are pretty hard to open. There is a lot of air holding the doors shut. Must be their large exhaust fan for all the BBQ being cooked by patrons. There is a comfortable waiting area and we witnessed one of the hostess catch someone trying to sneak into a table and go ahead of the line. She was very polite and professional about it. Once we were seated they gave us a table with enough room for my legs as I'm 6ft 4. Love to Strech my legs. We were asked to scan the QR code with our phones to see the menu and order we did. As you can see all the food we ordered. The food was really great. Loved everything. We ate everything we ordered. Cons: we had to ask 3 different waitstaff for vegetables. The waitstaff seemed confused at times and even though we were seated near the kitchen it was hard to get their attention. Suggestion: ask for more napkins when you order food. You're going to probably use your hands at some point so it would be good to wash your hands before you eat. One thing that's very important and shows how organized and clean a restaurant is, is the restroom. The men's restroom had water on the floor when you walk in. It was slippery. The whole restroom near the urinal and toilets was water on the floor. However I did see one of the prep cooks wash his hands with soap and water. A definite plus. Food quality. The sauce for the fried fish was warm. It should not be discolored and warm. I hope we will be fine tomorrow. Anywho, those are my 2 cents. Manager has a lot to work on. Nice ambience. Music was a little too loud though. read more

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Our third time dining in roughly two weeks at the third location!!! I called several times during business hours and left a voicemail during non business hours hoping for a call in return as a party of six to reserve the large table. I was not called back, figured we were during in the later part of the month on a Tuesday and hoped it would be empty. We arrived, were quickly greeted with very pleasant helpful smiles. We asked about the nice large tables in front of store near the bar, they were reserved. The other large table we were told we couldn't use because the flame kept burning out. We were seated at two different tables near each other with a serving walk way in between. Our servers name was Nairy, I was with five hungry men, four of them had no idea how the key worked. I explained to them and assisted ordering for them. I was worried that Nairy was so young and was going to be an inexperienced server. Nairy brought her experience and her A game, providing top notch service!!!! Nairy made sure to assist with those small details that make the experience more enjoyable!! Alcohol was flowing through the men, she took her time making recommendations for them choosing words like HIGHER QUALITY ALCOHOL... this translates to more expensive and makes the company more money.. NAIRY HAS AMAZING UPSELL SKILLS AND NAILED IT EVERY SINGLE TIME!!! HER UPSELL SKILLS EARNED THE COMPANY A LOT OF MONEY IN ALCOHOL SALES AND FOUR NEW CUSTOMERS WHO LIVE CLOSE BY AND ARE RETURNING THIS WEEKEND WITH MORE PEOPLE!! Nairy was quick with the meats, sides, soups, banchan, and sauces!!! She made great recommendations, was very quick to change out the grill plates, and was quick to provide everything the starving five men asked for. GENS KOREAN BBQ HAS FANTASTIC QUALITY AND ITS BEEN GREAT PLACE THAT HITS ATMOSPHERE, FLAVOR, QUALITY, AND HAVE SOOOOOOOOOOO MANY OPTIONS.. We really enjoy having large variety of foods we enjoy and we can order everything from beef belly, pork cheek, calamari, steak, ... sooooooooo many different options!! There truly is something for everyone!!! WILL WE RETURN? HELL YEAH!! Vegas Strip location has the best menu and that Matcha salt has me in a choke hold!! I enjoyed the evening and didn't take pics this time! read more

The service was excellent, Andrew and Luis are the best , very attentive and friendly and helpful . The ribs #10 , pineapple beef #8 and beef belly # 5 are well marinated and delicious. Highly recommended Mountain view location. Tip : you can buy Gen gift card from costco ( $70 for $100 worth gift card ) read more

Gen Korean BBQ House - Yummy ribs - Korean Near Me - Mountain View, California

We tried the Gen Korean BBQ restaurant. The menu had so many great items. I liked all the meats like pork belly, beef, pork, bulgogi, ribs. Our waitress was so nice and helpful. She checked on us and brought our orders. The food was delicious. We had a great experience. read more

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better quality meats, and sides than other places in the city. I really like the fans that stop the smoke from becoming too much. Can see why this place was packed. For a better experience, I would try to go during a less busy time. Was a little loud and couldn't really hear the music, but that's expected during a busy day. Also really loved the soju cocktails. Tip: mix the drink to spread the syrup read more

Gen Korean BBQ House - Lychee Cocktail - Korean Near Me - Mountain View, California

This was the second time we had David A as a server and he couldn't have been better. Despite it being a busy Saturday night, he did everything with a smile and nothing was a problem for him. It's not often a server specifically stands out but he definitely did and I hope he gets the recognition he deserves!! read more

My boyfriend and I went to Gen Korean BBQ to celebrate his birthday, and we enjoyed our experience with a few caveats: 1) they forgot our sides a few times (for corn cheese and potato salad), 2) the grill change time was a tad long, so we were left inhaling the smoky fumes for a while, and 3) the host left after putting us on the waitlist and after a new one arrived, he seated multiple parties that arrived after us immediately. I don't think this is necessarily the fault of anyone, this location does appear to be understaffed. It didn't make our dining experience downright unforgivable, the food is great. I like the new bulgogi fries and I appreciate that our server allowed for me to try it in a smaller portion than anticipated on the photo preview! Love the brisket and beef belly here, definitely the best cuts of meat that I can eat over and over again. I always have to get the salad, some potato salad, and some japchae on the side to balance everything out. My boyfriend got a lemonade as well. Overall good, the meats didn't take too long to come out and we managed to end the night with a bang! PS: If you pay with a Costco gift card, you should bring cash to tip. You are unable to tip on the gift card and to tip with the credit card they would need to ring up a new transaction for you, which would be difficult since the price of the item they are selling you would already be built into the system and wouldn't go to them... That's just my assumption! TLDR bring cash to tip if you bring a gift card to pay for your meal with. read more

Quick take: zero customer service We walked in close to lunch time on a Sunday. There were staff serving customers that were already seated. We waited by the front counter for 5 minutes and no one came up to the front to seat us. We left and went to Tofu House. This place was dead at lunch time on a Sunday. Definitely glad we didn't eat here. Didn't have this type of experience at the other locations. read more

Honestly, Gen was one of my go-to spots to get cheap KBBQ around the Bay Area. There were multiple locations around the South Bay, but nothing beat the Mountain View location since the servers were nice, the portions were filling, and it was ALWAYS busy. However, times have changed and Gen really went down hill. My husband and I came last night because he really likes Gen for KBBQ and we both enjoyed the spicy tofu soup here previously, but last night really changed our whole experience. This location was not busy at all. We were able to walk up to the counter, tell the hostess how many were in our party, and we were seated right away. I didn't catch our server's name, but I can't fault her for anything tbh. Since we've been to Gen a handful of times, we already knew what we wanted. Price for dinner is now $30.95* (this can change) and they have a premium menu for $20 more per person. I was like meh, we don't really see anything that's enticing on the premium menu, so we stayed with regular dinner price. My husband and I ordered the following: -Brisket -Pork Belly -Pork Cheek -Cheese Tonkotsu -Mandu -Korean Pancakes -Galbi -Beef Rib Finger -Spicy Tofu Soup -Beef Belly** I'll mention a comment about this at the end -Rice -Rice Wraps Honestly... where to I begin lol MEATS: -Brisket: If you saw how sad this plate was in real life, you would be appalled by what you got. You used to get an abundance of brisket, but I understand that with COVID + inflation, you have to cut back a bit. We HARDLY got anything on the plate and it was lack luster. Even cooking the meat was unpleasant and it was SUPER dry. I DON'T recommend getting this here because it's not worth it at all anymore, and brisket is typically the #1 most ordered!! -Pork Belly: Our table did not have the best heating plate. The flame went out twice and we got a HUGE slab of pork but the table did not heat hot enough to cook it. My husband and I looked at each other and we were like.. it's like 0.5" thick LOL HOW CAN WE COOK IT IF OUR TABLE ISN'T GETTING HOT??? It was still raw by the time we were switched to a different table, so we didn't end up eating it. -Pork Cheek: This one took just as equally long, but this was ok when we were able to eat it. The portions are SUPER small for this. -Galbi: This was probably the top meat of the night although they gave us thinner slices. It didn't take up too much time to cook, but the marinade was alright for the most part. A bit thinner in sauce, but decent. -Beef Rib Finger: these were decent too. Thick slices, but small portions as well. They only gave us like 5 pieces of this and it took awhile to cook based on our table. -Beef Belly: initially our server said they were out of beef belly, but magically had it at the end of the night. We only got like 4-5 thin slices and when we cooked it on our table, it definitely shriveled up and turned into a chip. Not the most pleasant experience with this meat. APPETIZERS/SIDES: -Spicy Tofu Soup: Unfortunately they changed the recipe for this!! It was more filled with zucchini than tofu, no shrimp as part of the soup base, and it was not as spicy as before. It was still good, but not as before. Sad because we thought this could be a saving grace to our meal, but we were disappointed as well. -Cheese Tonkotsu: Honestly this was reaching to point where it was almost burnt. The cheese inside the pork was ok. The meat was somewhat juicy, but the breading was a bit more toasted than usual. The sauce that's paired with the tonkotsu was too strong of a flavor for the pork cutlet. Super disappointed with this. -Korean Pancakes: I kept seeing this one being brought out and wanted to try this out. This was probably one of the best things I've tried all night. The pancake itself was mochi like and the filling inside was a thicker paste that had some cinnamon notes to it. Definitely a saving grace, but not enough to get me to come back. Honestly disappointed at the experience I had last night at Gen. The food was so lackluster than other locations and it didn't seem as lively anymore. I would recommend getting KBBQ elsewhere. read more

HORRIBLE! I have been calling in the past 2 days. Holding for an hour and no answer! Left messages no call back! Bad service!

1 star for the manager, Johnathan, and his EXTREMELY and EXTRAORDINARILY unprofessional attitude to the point of yelling at a 75 year old customer. If I could give zero or negative stars, I would. Unfortunately, the other waiters and waitresses were hard working and professional, and the food was tasty as always, but the manager's behavior was so egregiously inappropriate, which is what is causing this 1 star review. Let me start of by saying my family and I are huge fans of Gen, and have eaten at numerous locations all over. Overall, we have had positive experiences that result in us continually coming back for years! Today, we came in and got in line to sign in with the host. There were two groups in front of us. The host told each group, including us, to just wait 5-10 minutes, and that we would be seated. Each group tried to give a name/group size but the host said it was not necessary; and to just sit and wait. All 3 groups sat around the chairs and entrance, and we all waited. As we all sat there, other groups came in and got in line to check in. The original host had walked away, and was replaced by someone else - later found out to be the manager - Johnathan. Johnathan started seating each of the new groups immediately (leaving behind the 3 groups that were seated and waiting). After watching several groups (3-4 groups) get immediately seated, my mom (75 year old) went to Johnathan to ask what happened and why the other groups (including us) were all told to wait but groups coming after us could be seated first. Johnathan proceeded to YELL and SCREAM at my mom, who is visibly elderly. He yelled so loudly that people in the back of the restaurant heard this and turned to look. Johnathan's behavior reflected a serious lack of judgment and respect, and it significantly detracted from what should have been a welcoming experience for all guests. Johnathan's verbally aggressive and demeaning behavior was inexcusable, a blatant disregard for professional norms, and utterly unacceptable. We later found out he was the manager, which was shocking that someone could be a manager with such low levels of professionalism. I want the owners of this establishment to be aware of how Johnathan's conduct falls well below acceptable hospitality and management standards. I hope this matter is addressed so other guests are not subjected to similar treatment. read more

Service was good. Ambiance was nice. It was a Tuesday evening. Pretty quiet. However, my son and I added $20 each to get premium because I like wagyu and short ribs. It was very not worth it. The first wagyu, I told the waiter, this is too fatty, and very different from the picture. The second plate, they cut it bigger, and I peeled off the fatty. It did taste but too much work. Then I tried Angus brisket, it was very dry. The only thing I like was short ribs. $117 for two people. read more

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Just got here and let me tell you.... pay attention to the tons of reviews about the wait time. There are plenty of empty tables that could easily accommodate people waiting.. in areas that there are other tables being attended too. Clearly... by the lack of response to the reviews given...Gen could care less. There are other places nearby that are similar in pricing and have much better service...If you value customer service... go to those. read more

Gen Korean BBQ House - 2 empty long tables that could serve 12 people plus 3 effort booths that could seat another 12 - Korean Near Me - Mountain View, California

Just asking for more sauce.. AYCE however limited in how much brisket sauce they give. The sauce is one of the best things that enhance the meal. They gave the bare minimum in a saucer. There were 4 of us and was given this 1/4 cup but were advised they cannot give us anymore. Their logic didn't make sense and arguments fell apart when pressed. 1230p - Sunday - 1/4 capacity We paid for 4 adult AYCE meals and are just asking for extra brisket sauce.. was willing to pay extra but they refused. Per supervisor - Clay It's their right to say no additional sauce but as a customer I can say terrible customer service skills and just won't return . On your next visit here's a game: Ask for extra brisket sauce and see what they say to you! read more

Gen Korean BBQ House - Brisket sauce - Korean Near Me - Mountain View, California

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It was personally my first time coming here, but we wanted to bring our cousin visiting town to this spot before she left home. The ambiance is cool and the service was pretty good too. Service was a bit slow during a few times we waited for our rice and sides. But nonetheless, loved the food especially the bulgogi. The potato salad was surprisingly small (didn't expect it to be that small lol) and the cheesy kimchi fried rice wasn't bad, but there was no cheese on top? Was thinking maybe they mixed it in the food, but was a pretty basic dish. Still a good time with my family and appreciate our server for helping us and being chill read more

Gen Korean BBQ House - Potato Salad and Kimchi - Korean Near Me - Mountain View, California

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It's upsetting to give this review but first we went in and it had a burning smell and other similar places we've gone to don't have that smell. My family and came here to wait 10 minutes to be seated, when the place wasn't even packed and they had the staff to help. I say this because the staff wouldn't make eye contact with us a couple times. Right when we sat our server came to us asking what we wanted to order.... Keep in mind this is our first time here. We asked for menus and they only gave us one when there's 4 of us. At the end we just didn't have good service so we decided to leave. read more

Gen Korean BBQ House - Line and it's empty - Korean Near Me - Mountain View, California

Place that is either sweet or savory not too special very slow service and ok cuts of meat don't go here for great Korean bbq

One thing I appreciate about this location and all the other Gen's is my daughter who has food allergies can have a safe dining experience. If you have a gluten/soy allergy, just order the non-marinated meats. We like Brisket, Beef belly, and pork belly and rice. If you're worried about cross contamination, I recommend to wipe the inside wall of the grill before the grill gets too hot. Unfortunately there isn't a sauce or dip that is allergy friendly. Not even sriracha. Long wait times to get seated, long waits between rounds, server nowhere to be found, forgetting items in my order, under whelming portions sizes. I get that these things happens, but it seem like these things always happen at this location. For wait times, my assumption is this is a staffing issue. So i can't really get upset because I know how hard the restaurant industry works and how much they have to deal with. However we didn't get our waters until halfway through our first round of meat so that was a little irritating. In regards to forgetting things in my order, something was forgotten at least once per round/order. I asked for a few items in the first round and didn't get it until the 3rd round. I also got large portions and small portions of the same exact order in different rounds which can get a little annoying. Personally i don't mind the wait to get seated. I do however wish the wait times between rounds wasn't so long and that I didn't have to continue asking for the same things over and over because they were forgotten. I do find myself coming back to this location often, and I'm guaranteed to come back again. read more

Christine did a phenomenal job! Gen has always been just "ok" but I would come back for her service alone. read more

Had a fantastic night here with my friends. The server Cynthia gave some wonderful recommendations and really made our experience magical. Thanks Cynthia!!! read more

Compared to everything in Mountain View this is the best place for a special occasion. The prices are pretty good. I like the bone-in ribs and the Hawaiian steak. Minus one star because they are always out of the hot food sides. They did warn us ahead of time that they didn't have the hot food sides but it's still lame. The best part is there's lots of parking! read more

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This place went down tremendously after just a couple months. They even raised the price too! Main issue: understaffing. Annoying things: 1. Ordering 4 items and getting only 3. Consistently like that. 2. Not offering grill change when it's already black. 3. Not offering water refills, had to ask manually. 4. Slow service, waited 15 mins each time 5. Ordered a hotteok and they removed my grill and turned it off. Hey! I still want to continue eating more. Ended my meal early here. There are better Korean BBQ in the area. This is the one to skip. read more

Gen Korean BBQ House - Korean Near Me - Mountain View, California

Honestly would put 0 stars but can't really annoying this place is always low staff and always out of beef belly honestly think it's probably better they close this location and relocate it. really starting to wonder why they can't find good workers and good inventory manager. The one star is for the server that was very professional. He earned that respect read more

Gen Korean BBQ House - Korean Near Me - Mountain View, California

We went on a Friday night, and there was a 30 minute wait. The other reviews mentioned slow service, but that wasn't the case for us at all! Being nice to your servers goes a long way :)) We ended up getting 11 plates of meat, 1 plate of vegetables, and the japchae appetizer; we liked the bulgogi the most! It was marinated and very flavorful. read more

Gen Korean BBQ House - Korean Near Me - Mountain View, California

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One of the servers called in sick and as a result, there was only 1 server covering 20 tables. No forks or cheese corn available. Food, water, and any items requested were served at a snail's pace or not at all. Never going back to this location. read more

I came in on a Tuesday at 5:00pm and they were not very busy- the hostess came to seat us and asked us if it was the first time we have been here and we had newbies with us so we said this was our first time. We then sat and waited 15+ minutes and no one else came even though we asked for actual menus. When we finally asked to order, the hostess told us our server would come take our order. The server came and we told them it was our first time and he told us about ordering 4 dishes and 4 appetizers at a time. We ordered and got the meat and we began to eat. The service was so slow, he was slow to return to change the grill, slower to take our order and did a very poor job telling us what the sauces and the bonchons were. We then finished eating and told him that we were done and he acknowledged and failed to bring out check for 15 minutes. Once he brought the check we waited an additional 30 minutes and had to ask the server to run the credit card for us. Also, the bathroom was dirty and not checked- there was no toilet paper. An employee came in after me and waited for me to finish instead of cleaning the other stall. They used the paper napkins they have instead of buying towels. Overall: -poor service with timing -good meat -required a lot of patience -a lot of smoke because of slow service read more

Gen Korean BBQ House - Menu price of march 2025 - Korean Near Me - Mountain View, California

I rarely go to GEN franchises due to other better options but this particular location is forgettable. My main issues were that the service was slow, many orders missing, and subpar food. We ordered green tea and hotteok twice and it never came out. (We had to ask for the hot tea to be removed from the bill.) The grill was black and was not changed once. Beverages and water arrived after 30 mins of sitting. Water was never once refilled and it didn't even have ice. Japchae was bland. They were out of garlic or jalapeños to order on the side. Save your money and go elsewhere. read more

It was okay - good ambiance. Some of the meat and other items like rice cakes and stuff seemed to be frozen, and the radish paper too. Drinks are separate cost. It's pretty hard to get an order in, sometimes it gets so busy, and the orders come wrong at times too (we got food we never ordered). For bigger groups (7+), they might split into two tables - you need to call 24 hours in advance for a reservation. read more

Gen Korean BBQ House - hotteok - Korean Near Me - Mountain View, California

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Loved this Korean all you can eat bbq. Only $21.99 for lunch the best value you can't find anywhere. Service was little slow because of short staffing. Meats were very good and appetizers were delicious. Definitely will return soon. read more

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Excellent Korean bbq. Wait time can get a little long. The service is quick though. When you're ready to order they'll take your order down. You don't feel like you're getting ripped off. The vibes inside are nice too with the blue lights. read more

Service was ok but the overall experience is the worst ever. Today we went there and the front desk told us delivery was delayed. They emphasized most missing items were appetizers and the delayed item would be there in about one hour. So we still decided to get in. After sitting down and we started to order, we were told most all-you-can-eat items are unavailable: no sea food, most beef were gone, essentially there were only pork and chicken. After the first round (one plate per person) we decided to take more Hawaiian steak but after total of 3 plates we were told they were all gone (we have 5 people so 3 plates isn't that much, given the plate size is small). We then ordered some more sliced beef brisket but what we are pretty sure what we got were pork not beef. After a while the entire menu only has #4 (the so-called beef brisket but in fact pork) and #9 (beef bulgogi) available. It's awful that only two out of 30+ items on menu were available. We then asked when the delayed items would arrive, and they said it took an hour for the items to arrive and it needed another hour to defrost. WTF?! Why didnt you tell this upfront? They were just treating customers as idiots. We ended up ordering more #4 and #9 but soon we were told #9 were all gone and we can only have #4 which we don't like. The overall experience was so bad I strongly recommend people to stay away from it. read more

This happened today 3/19/26 past 8pm. We paid in cash ($100). We waited for 40 min for our cash back and since it was near closing they said the manager needed to do it. The manager kept telling us "don't leave!" And we kept on waiting. It wasn't until our waiter came to ask us if there was an issue, that he realized we were STILL waiting for our check. Then he went to the manager who then didn't give us a receipt and gave us $10 back. That's it. We only spent $76 and something cents. We gave the waiter his tip separately in person (while we were waiting) since he was helpful and we didn't want his manager to get it since he looked sketchy and not reliable. The manager does not seem fit for this role and obviously ripped us off. And he was lurking the whole time he had the waiter come give us the change like he knew what he was doing. Not sure if they are doing this to other customers but just be aware. Very sketchy: no receipt back and not the correct change that it should have been. And made us wait long as if they wanted us to leave without our change. Our waiter was actually really great, however, and pushed to get our change back faster. read more

If you've ever been to a Korean bbq place, this place will definitely be disappointing. Korean barbecue places usually have a lot of options so I was really shocked at how much I didn't like anything they served. All the tempura items looked burnt and it was obvious they used very old oil to cook. All the meat that came out seemed like they were just taken out of the freezer and the quality was not good. The service was also bad. We had to ask them to change out the grill. The grill on the table next to us was so char and smoky that my clothes and hair smell so bad afterward my girlfriend have to leave the table to escape from the smoke. Their service was nonexistent. All server was nowhere to be found their entire time he never came by to ask how was the food or if we need anything additional we have to wave them down every time. I ordered a Diet Coke and it came out a regular Coke like what the heck dude. The soup was trash. When it came time to pay, I waited 10 minutes for a check and after 15 minutes when the server didn't come back with my car, I have to go to the cashier to look for my bill. I have never been to a restaurant where the services was this bad save yourself all the anguish and go to a fast food restaurant instead. This game Korean barbecue location deserve zero star if that's an option. read more

I'm quickly going to write up this disappointing review. Usually, I will start off with the positive aspects. But in this case, the negatives outweigh the positive, therefore I will share the lowlights of this experience.. 1) as with most Korean places, corn and/or barley tea is most prominent in Korean restaurants. I requested hot corn tea, but was old that it is not offered. WTH. 2) asked for fish Katsu, and was told it was not available at the time. 3) one of the ordered items took forever as the waiter went on a break, and we had to ask one of the male host or the light colored shirt people to look into it, that took time to put the order in. I asked if I can just take it to go because of the mishap and was told that foods cannot be taken to go. I wasn't asking to bring home raw meat, but merely asking because it was a delay on their end and we had to wait almost 25 minutes 4) Beef brisket is always our favorite but in this visit we only ordered once as it was low quality and fell apart from the grill. 5) Side dishes were below mediocre. Very minimal and the worst was the tasteless and seasinless plain potato salad. No flecks of cucumber or carrot and seasonings and msyo. 6) Japchae was just a plate of tan wider noodles. No veggies or seasonings. It was garbage. All parties questioned if it was a prank. 7). Took a while to get a glass of ice for our ice tea. When it arrived, it was placed on table like staff person was pissed and only half full which was not enough for the room temperature "iced" tea 8). soondubu jijjgae (soup) which is a Korean pepper based broth with tofu, had minimal tiny pieces of 2-3 soft tofu pieces and a few overcooked leaves. 9) Wheres the lettuce found at Korean BBQ places? I was told they don't have lettuce leaves, but only lettuce for salads. Oh I did have a few positives: a) Seating was quick. No 10-15 min wait. For the $29.95 standard dinner, it had more cons than pro's. The protein offerings were sufficient that we didn't find a need to upgrade to $49,95/pp, but the memories might stop me from shelling another $29.xx. I've had many experiences at AYCE korean BBQ and this place is a sit down basic place. It's geared to the beginners or novice generation that want a quick meal as soon as you sit and don't mind the minimalistic sizes or ingredients. I've highly enjoyed places where customer care is higher than turning tables. Has management here or corporate reduced the quality of its ingredients, the seasonings, portion sizes and walking away from standard K BBQ traditions And put customer experiences by the garbages? read more

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