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    Powell's Plumbing & Air

    Powell's Plumbing & Air

    (86 reviews)

    I would definitely recommend Powell's, especially tbe…read moretechnicians, Kyle and . I called to have some routine maintenance done on my hot water heater and septic . The communication and scheduling were excellent, they arrived exactly when they said they would, and even called me an hour in advance to let me know they were on their way. Kyle and Thomas were very professional, knowledgeable, and took the time to answer my many questions. Powell's has also done major repair work on the septic systemwithin my community and they have done an outstanding job.

    My dad and I had called over 6 different plumbing companies that advertised as being able to work…read moreon septic. Five out of the six said they do not do pumping of the septic tanks. The sixth one said they'd call us back but after 48 hours had not. Today, 5/5/26, my dad was driving back to his home from running an errand and saw a Powell's Plumbing truck pumping a septic at a nearby house. He turned around and went back and asked them if they could come and do his while they were in the area. They made a call and said yes! They showed up shortly after the job they were doing was finished and took care of pumping dad's septic out. Amazing. Dad said the lead tech was training a new tech but that they both were super polite, very professional and took care so as not to damage any shrubbery around the house. (Dad's clean-out is only 5 ft off his house foundation) My dad was so impressed that he called me to ask me to leave this review for them as he doesn't "do" computers, lol. He highly recommends Powell's Plumbing and Air for pumping out septic tanks!! A+++

    F.H. Furr Plumbing, Heating, Cooling & Electrical

    F.H. Furr Plumbing, Heating, Cooling & Electrical

    (707 reviews)

    The technician service has always been the company strength…read more One year, post acquisition, APEX has better integrated Furr as a business unit. So, supporting functions like dispatch and customer relations are better serving the overall effort. Stay tuned...

    So, I first want to start off by saying that every single technician/expert that has provided…read moreservice to us has been FANTASTIC! Fullstop. This review is based on recent experiences with customer service representatives/admin folks. So it was during calls to the main number, and we reside in Virginia. We recently had a very expensive repair for a hot water heater that severely damaged our circuit breaker box. So the techs came out, did their thing and were phenomenal. However, in order for us to submit the repairs for reimbursement with our home warranty company, we require an itemized invoice. As per the egregiously rude phone reps we have encountered, there is a company policy against itemized invoices. Like, WHAT!?! I have never experienced anything like it in the history of working with service providers. There is always an itemized invoice. However, that in itself is not the issue. First, my spouse spoke to someone who said that it is only possible to obtain by escalating to a manager. So we waited and attempted to follow-up. Each time after we both tried to follow-up, we encountered some of the rudest, most unprofessional individuals on the line. Not to mention, AGAIN, how does it make sense that you are doing work of this magnitude and cannot produce an invoice that breaks down parts and labor!?! I am certain that this isn't the first time in history that the company encountered this kind of request when customers are dealing with insurances and warranty companies. It is wholly disappointing, when you consider that the individuals in the field doing the labor intensive work can be overshadowed by the policies of the company. I literally have no idea what to say at this point, but that we will be transitioning to Michael & Son's or another provider. Because who wants to pay this kind of money to be mistreated on the backend for something as simple as an itemized invoice. Such a shame!

    Gemini Services - hvac - Updated May 2026

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