Easy to find things. Had a good selection of items, brands and prices. Staff were helpful and friendly. Fruit and veggies were very high quality. read more

This store has a lot of local flavor and feeling of community in the store. It seems there are more separate dining options inside the store, and a beautiful flower selection around the dining area. The one thing about many of the Gelsons is they will open another register when a line forms, and this was no exception. I think I saved about 5 minutes just by changing lines. Eventhough the parking lot seems small, there were plenty of people inside shopping for the weekend. read more

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I am at this store almost every other day and enjoy having checkers like Maria and Flor help me but I have to say Ana (platinum blonde level 11 type hair who parks her over the top Mercedes coupe in front of the store) is not a nice person. An African American man was paying for his groceries by another checker and proceeded to get on his e-bike he left next to the ATM inside. Ana wound up yelling at him asking him if he was going to pay for his groceries. The man looked confused and even I was confused as to what she was saying. The man told Ana he paid for his bags of groceries but Ana wouldn't believe him. I told her I saw him pay for his groceries. Not once did she apologize for assuming he didn't pay for his groceries. Can we "assume" why she thought he didn't pay for his groceries? Failure. read more

I have shopped at Gelsens for years, and have found it mostly a pleasant clean store with quality products. But lately something seems wrong. The usually helpful and pleasant staff seem angry and downright hostile. It would appear that the shifts are understaffed. Where there used to be two or even three baggers, now there is one. Lines are longer and cashiers are in short supply. The ones who are present are less than willing to help. Is it possible that the Gelsens employees are being stretched to their limits and underappreciated? I realize that in this economy where a few have all the resources, everyone else is asked to make more with less. hopefully the management will work toward appreciation for the employees that bust their butts. You want a better customer experience. Treat people with respect. There are more and more options for grocery shopping. I for one am going somewhere else read more

The customer service is SO bad from just about everyone here it's weird!!! I live 6 min walk but I have to drive to another market unless I absolutely need to go for something quick. And there it is, they are just rude and unfriendly. Sad. read more

I appreciate the store, my last experience was disappointing. I was next up in line to purchase my items & asked the ringer where I could find hash browns. I had my items on the conveyer belt ready for scanning & stepped away to grab hash browns. Instead of ringing my items that were up next, the ringer chose to help the people behind me. When I came back & saw I still had to wait I communicated the expectation & was ignored. I repeated myself & she said "sorry". If I hadn't spent so much time selecting my items, I would have left them but instead I just choose to bring my business elsewhere moving forward. read more

Ordered a sandwich there today around 2:20pm and I will NEVER be back again lol. Wow. Insane customer service(?) in the deli section.

My first time at Gelsons after visiting Pavilions yesterday. Now this is a pricey store. Not Pavillions. But I looked up their careers and they pay their employees so I appreciate that. Starting wage is livable in this area and it's harder than fast food. Anyway. Their prices for typical things at other stores are higher for no real reason. They have an awesome bakery like Pavilions too. So I got an unplanned breakfast since my friend flaked on me. Coffee was actually good, better than chain coffee, and croissant also bomb for being a day old (hey I'm on a budget, that stuff has to be eaten by someone). Prices still reasonable here but this is definitely a store for rich people. Good service. read more

Gelson's Silver Lake - Iced coffee and almond croissant - Grocery Near Me - Silver Lake, California

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The lines here are insane. They have no express lane. I used to come here regularly but the lines are longer than Trader Joe's and the prices are crazy high. read more

Gelson's Silver Lake - Look at all the lines they are not opening. Shareholder value at the detriment of customers - Grocery Near Me - Silver Lake, California

I love this little Gelson's market and bought watermelon and pastries for my godmother whi I visited today in the area. I also bought some really weird matcha drink. Easy check out and parking was okay even though the parking lot is small. read more

Gelson's Silver Lake - Pastries - Grocery Near Me - Silver Lake, California

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Where do I start? Long cashier lines, with supervisors seemingly oblivious. Can't count the times when I (and many others) have had to ask them to open another register. But most important last night was that their parking lot (an hour after dark) had NO lights... absolutely none. I reported it to the manager, who said 'That's not good'. No, it's not. Apparently he went in the back and turned them on. Even then, one of the tall lights with 4 bulbs, is out, as it has been for the past several weeks. Except for one or two of the cashiers and some employees in the service deli, most everyone else seems to just not care. Also, more often than not, I see one (or more) customers with pet dogs... they are obviously not service dogs. I think a new younger and energetic manager would be extremely helpful. read more

I cannot with this place- it took TEN minutes to check out and we didn't have that much!! I hate calling people out but Maria - PICK UP THE PACE!!! Ten minutes. Never mind that it's so expensive. They have everything and it's clean but these ladies at checkout are painful. read more

John from deli is amazing..I believe his the manager...he makes everything so easy fast and perfect..thank you so much john!

I used to grocery shop here more often in the past, but I stopped when I decided to go to the "cheaper" grocery stores. Just recently started coming back here again because I knew I could find different and interesting types of food here for dinner. I love their soups. It just tastes better than the ones at Vons. LOVE their tomato soup. Their soups were on sale for $5 for a while if you bought two any flavor. Many options to choose from if you want to buy hot food or salad. Their aisles are fairly wide. Very clean and neat looking shelves. I wish they had more people working the checkout stands though. Even better, I wish they had a self-checkout aisle. The customers that shop here are definitely different than the ones at Vons next to CHLA. Just a different vibe. Plenty of free parking in a shared lot. read more

Gelson's Silver Lake - Grocery Near Me - Silver Lake, California

Gelsons never disappoints. Everything we need is here. When shortages occur at some other markets we come to Gelsons and we always get what other places don't have, such as eggs and other foods. Those complains about prices or sizes are understandable but still you get what you pay for in the current world. Thank you Gelsons team! read more

What has happened to this store? The prices are more than many of their competitors. The staff seems like they are angry and unfriendly and can't bear to be asked any questions. How they are surviving in this time of horrible inflation is a miracle. read more

The Viktor Benes International Bakery is the best. I spent hours calling French bakeries trying to find Napoleon pastries for my stepmother with no luck. I found them at Viktor Benes and they were fresh and delicious!! read more

I usually like getting the sandwiches and sides from the deli. The portions just keep getting smaller. My sandwiches are always weak and pathetic now. Sad. read more

The importance of the bare minimum of customer service. Gelson's -- nice market. I grew up in Silverlake, my parents still live here, and Gelson's is the market we frequent regularly. That will change, Tonight at 6:15, a cashier named Anna was irritated that when she got to the customer in front of me, said customer had pushed her cart in a spot where Anna could not pull her cart through. She rudely tells the customer to move her bag of groceries, which the customer does. After the customer puts her bag back down, Anna proceeds to take each grocery item out of the bag, and in disgust, slams each item down or upturns each one. And she does not offer to help the customer bag her groceries. I'm sure Anna was having a bad moment. I called in to tell management to send her home. Because A) Gelson's you charge too much for your employees to be treating your customer's groceries in a way that they are bruised or mishandled. And it's ridiculous to see my neighbor's groceries being handled that way. If you're having a bad day, take the day off. SHAME ON YOU ANNA and Gelsons for telling me they could not send her home, and I could call the main store manager back on Friday. This is essentially vandalism of a customer's food. Think twice before you ever do this again! read more

That's it. Last time I ever buy anything from this location unless I am in an absolute, earth shattering bind. The employees are the worst. Miserable, unfriendly, rude... meat and fish dudes? Those guys are always annoyed, and bothered if you ask a question. Cashiers - the literal worst. Pretty sure they would drop dead if they smiled. No eye contact, mumbling words, just terrible customer service. I don't get it? It's a neighborhood grocery store.. lived here for 13 years and there's nothing neighborly about it. Trader Joe's and Whole Foods it is. read more

Everyone here is very helpful if you need anything you can't find they will assist you.

We ordered a pizza half pepperoni half veggie. When it was dinner time we found a long hair baked into the veggie pizza. It was disgusting. I called the store and the manager said throw it away and come back for a refund. We paid with debit do not sure why it could not be done by phone. We drove down there and got the worst attitude from the manager. I think they said she was the manager at the little desk in the middle of the store. Then we got a voucher and got in a line to receive the refund. Never going back here again. read more

as a corporate business someone that's higher up desperatly needs to come and revaluate why the manger hires such miserable cashiers, none of them say hi especially lady with white hair... and if they do address you it's misery on their end, then they're talking to the baggers or just quiet... every single person in there needs to work on their people skills, except the bakery they're good . read more

Overpriced for the same products. Outrageous prices for produce, Trader Joe's has better quality. Gelsons is ALWAYS understaffed too, why are these corporate monsters pocketing all the money? Worst grocery store ever. SCAM!!! read more

worst customer service at the register. I come here weekly and the workers are super rude and snappy

I need to say good-bye to this location :( Since 1997, I love Gelson's! Newport Beach, West Hollywood, Century City, Silver Lake/Los Feliz and La Canada Flintridge. I still love Gelson's. *** I'm a regular here (Silver Lake/Los Feliz location) since 2006, especially during this COVID-19 pandemic I have been only shopping here for my grocery until April 30th, 2021. I had three-time horrible experience during this COVID-19 pandemic by the crazy bagger (Jennifer). Enough is enough... I need to stop shopping here for my safety. *** After I reported about Jennifer's poor customer service to the office (See below my email to the office), Mr. Lance Wong (Sr. Director of Operations) of Gelson's gave me a gift card ($30), so I went back to this location on April 30th, 2021, I selected my favorite cashier Lilian (I didn't realize that the bagger was that crazy one again)... and then, Jennifer did horrible thing to me again. She intentionally made holes on my bread package and spaghetti package, because I reported about her poor customer service to the office. Now I know why... my Filet mignon package also had a hole last year... at that time I thought that happened by accident... it wasn't. See attachments images of the damage goods and the gift card from Mr. Lance Wong (as an evidence of these incidents). By the way, Lilian, Anthony and Bebe are the best staff at this location. Good luck with everything to them! Below is my first email to Gelson's. ******** ----- Forwarded Message ----- From: YOKO FUJIMOTO To: Gelson's Rewards Sent: Saturday, April 17, 2021, 04:25:40 PM PDT Subject: About the Asian female bagger at Silverlake location. from Yoko Fujimoto Hello ***, I hope you are doing well. Today, I need your help again. Would you forward my message below to a customer service manager and all store managers? *** Today (April 17th) around 10:00am, I had a really bad experience by the Asian female bagger. She was working for the cashier Daniela (by the way, Daniela is a great cashier, she is very professional). This bagger touched my coffee (Tony's) all over (she seems like interested in this coffee? ), and then she touched her facemask by her hand, she removed her facemask by her hand, and she touched my coffee again with her dirty hands and sniffed my coffee!!! Very gross!!! I had to wipe my coffee with a wet cloth so many times when I came home!! At that time, I asked her "what are you doing?", and then she looked upset with me, she turned around and didn't look at me. Very bad customer service. Even though I told her when I leave, "I hope you understand what I was concern about, we need to be careful with each other for COVID-19", but she ignored me. I'm so shocked. I don't know why she sniffed my coffee without her facemask, but her behaver is very dangerous for COCID-19. Please let a customer service manager and all store managers know about this. And please let all store managers know "please educate workers, especially baggers who don't have good education, how to take care of customers and be careful with COVID-19". By the way, I also had a bad experience by the other bagger (also Daniela's bagger at that time, Daniela remembers what happened with me, and I also reported about this to the store manager/I forgot her name, a Chinese female manager that day) a few months ago. At that time, the other bagger told me that "you shouldn't use so many plastic bags. you shouldn't use it for ice-cream". I told her that "I use plastic bags for some wet stuff", and she still told me, "you are wasting of plastic bags". She was very rude to said that to me/customer. Yes, I'm a clean freak and I might use plastic bags more than other people, but many baggers put some dry goods and wet goods together in the same shopping bag, so I need to protect my stuff from it. And they (most of baggers) usually ruined my dry goods with wet goods (long time ago, I asked the store manager to educate baggers how to put products into shopping bags). Anyway, please send my message to a customer service manager and all store managers. I love Gelson's, because products and staff are the best. I can't compare to other supermarkets. Gelson's is the best! Thank you for reading my email, and thank you for your time and help. Stay safe and have a good one. Best regards, Yoko ******** read more

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I'm really sad. This Gelson's is on my way home from work, and I have been coming for many years. The deli counter, hot food, and sushi just isn't fresh. This is not the first time. The woman bagging groceries was clearly upset about something. I'm really disappointed I'm going to have to break up with this Gelson's. The Valley Village location is way out of my way, but I'm left with no choice. I've spent a lot of money at the Silver Lake location, only having to throw away food I'm afraid to eat because it's not fresh. read more

Wow! I had a pretty large order here at this store and was a little stressful at first! but so glad there is always positivity and friendly interaction w/assistance and even nice gestures w/bagging details not initiated especially from great associates like Omar here at this location!! Greatly appreciated! Gelson's market Is always one of the top on my list! period. read more

My closest market, and my most reliable for good produce, great bakery (Victor Benes) and full selection. Prices are high, but they mail out $5 coupons and also have a reward program that will discount prices. I get my staple goods from Target or Vons, but I'm lucky to have Gelsons for quality food. read more

We all know Gelson's is where you go to pay 20-40% more for stock items you can get almost anywhere else. They do have very pretty looking produce that varies between very expensive and absolutely obscene. I once almost purchased a single mango for $18!! Thank god I caught that in time. Mangos were in season......it wasn't organic....it just was.....$18!! I guess it's the service, the wine bar and the bakery that justify the markup. That's why my recent experience at my local grocery store was so surreal. I was checking out and at the end of the exchange the gentleman says....." I know who you are.....and you're not welcome here. This is the last time.......I know who you are. You can cut your hair but I recognize you...." I had no clue what he was talking about but clearly he was certain I was somebody that wasn't supposed to be there. I don't know what he was certain I had done or who I was.........but it wasn't me. It felt surreal at first but then it really made me angry. There was no inquiry as to my identity.......he just kept saying I know who you are and you do too.....you can shave or cut your hair but it's you. It was bonkers. I would totally boycott the store but I live a block away and I can't get everything I need at Trader Joe's. Their service style was aggressive, accusatory and projected paranoia. I've been shopping there since 1998, before it was even Gelson's. To have this crazy stuff happen blows my mind. Ready the reviews, I see a similar pattern when it comes to service. I'm a fairly successful musician and have also acted a bit (a few national commercials....) I obviously don't think that's what he meant by "I know who you are........" Perhaps he's just trying to do his job well but to acuse somebody of something or to so blatantly mistake someone for somebody else is a bad move. Law suits have been waged over this exact kind of behavior. Perhaps the next time I'm in the store we can resolve it but it's mostly my resolve to not shop here anymore that has been fortified. My wallet will certainly thank me‍ Please do better. read more

The prices at Gelson's are insane. And no, you don't pay for what you get because it's the EXACT SAME stuff as Whole Foods but marked up about 150% or more. Not everything is marked up this much, but everything is marked up at a little with some things marked up a lot. They do send out coupons to those in the neighborhood for $5 off a $25 purchase, but that only gets the price down 20% and only if you spend exactly $25. Examples - Great Range Ground Bison Brick, 1lb: Price at Whole Foods $9.99 (And it was on sale last week for $6.99) Price at Gelson's $16.99 Pecorino Romano Cheese: Price at Trader Joe's $8.99 a Pound Price at Whole Foods $14.99 a Pound Price at Gelson's $17.99 a Pound KerryGold Butter: Price at Sprouts $4.79 Price at Gelsons $5.49 Sambazon Acai Packets: Price at Sprouts, Whole Foods, etc $6.99 price at Gelsons $7.99 The fruits and vegetables are not as fresh or as good as at Whole Foods - they are probably closer to Trader Joes quality - yet they cost more than both. Hmm. What I will say about this Gelson's is it's convenient if you live in the neighborhood (and they are 100 percent capitalizing on this fact) and they have an amazing selection of wine (and even used to do wine tastings). Also, the staff is friendly and there is a parking lot in front. read more

A little pricy, but what i really like about them is the fresh breads and excellent selection of cheeses. They have some wonderful cheeses. One of the bries i tried in their own packaging was out of this world. I have tried a few items from their sweets bakery on the otherside but none of them were any good read more

Gelson's Silver Lake - Grocery Near Me - Silver Lake, California

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Convenient. Totally overpriced. Especially when you think you're paying for amazing service and quality. Quality is ok. Service is lacking. Cashiers are usually so busy socializing with eachother, they can't be bothered to get you through quickly. Baggers often don't know how to bag. read more

We needed one onion to use for a dinner dish we were making so I didn't mind coming to this expensive market. The only issue was that one out of the three onion types they had were the only individuals for sale the other two were in bags. I also bought a Stumptown cold coffee bottle since Starbucks was closed next door. There were no lines and a quick check out but the lady cashier didn't even say anything not a hello, good bye, or thank you for shopping here. Minus a star for customer service. read more

Gelson's Silver Lake - COVID-19 sign of the times - Grocery Near Me - Silver Lake, California

I love shopping at Gelson's because they provide premium quality items but the 2 ladies at the cashier are NOT - they always seem like they are angry at the world or mad at me!? Their names are Danielle and Anna - they have never been friendly and nice to me. I stop shopping there now because of them! There are other friendlier supermarkets in Silver Lake. read more

If you want to pay at least $2 more for every item shop here. Otherwise avoid. Also if you do shop and something is on sale you would have needed to sign up on the website for their rewards program. So yeah.... Really the worst grocery in town if you ask me unless you need some wild vegetable to make your dish look pretty. Otherwise you can get everything at any other store for so much cheaper. I will Give it 2 stars because it's a beautiful store with perfectly stocked shelves. read more

Gelson's has really expensive rotten old fruit and vegetables. The last time I came here the onions were old and the cucumbers rotten. 2nd time I came here I got $8 rotten cucumbers again! I took a picture of them this time to prove it. Even the $1 dollar store has better fruit and vegetables than fancy, Gelson's. Not making the mistake of buying fruit and veggies from here again. read more

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Located in the heart of the hipster HQ for all of planet Earth this is easily one of the cleanest, nicest, well thought out and abundantly stocked grocery stores in all of Los Angeles - comparatively Sprouts would be one of the few places that is a tier higher than this specific Gelsons. This is the quintessential "upper middle class Caucasian grocery establishment" you won't find many EBT card users here and don't come here looking for bargain coupon sales. Prices are $1.50-3.00 dollars higher than say Ralphs and easily $3.00-5.00 dollars more than a place like El Super for the exact same product. I don't see those as negatives tho just pointing out what you can expect when you electric slide your way into one of the cleanest nicest grocery stores in the city. Pull out that cash or get ready to write a hearty check like you know white people love doing cause if you can come here and not spend $80 dollars on 2 half full bags of groceries I would be shocked and honestly that just isn't a possibility here. Organic strawberries? $8.99!! Tortilla chips made in Mission Viejo by a guy named Harry, $7.99!! Organic brownies ? $9.99!! Spend that money and leave with some of the highest quality groceries you can buy... damn it feels good eating Gelsons food you really feel like you're a somebody after spending that much money on stuff you could have easily gotten for $25 dollars maybe even $35 dollars cheaper anywhere else (except Sprouts) party on Wayne !! Party on, Garth !!! (4 stars because of the expensive nature and pretentious customers) read more

Gelson's Silver Lake - Dinner for the next 5 days - Grocery Near Me - Silver Lake, California

Vibe here is not positive lol Love Trader Joe's and Whole Foods more Came here because I so crave sushi and saw they had a poke bar..but man, looks like they discriminate. Like I don't belong there...don't get me wrong I'm a secure person but I totally can sense vibe really well.. Won't be returning or supporting the company as I feel the staff aren't welcoming, unhappy and almost discriminating feel ( could it be I'm Asian?) Peace to you all I'll take my money and business elsewhere and share my experience to friends. read more

Great people working there the best customer service here . I recommend the variety of dishes and products here to choose. I highly recommend this to take a visit,. read more