I agree with Don A. from Fort Lauderdale. This guy needs to hang up his otoscope! In retrospect, our first clue should've been that we were able to get an appointment within a few days of calling...
Our experience started with the receptionist/medical assistant thrusting a clipboard at us with forms to fill out, and immediately requesting our copay, (copay # 1), without so much as a greeting.
When we were done filling out the forms, she proceeded to escort us to the "examination" room. (BTW, she appeared to be closing in on 80, and seemed dazed and confused.) When we walked into the examination room, I thought we were being punked. Talk about retro! It looked more like a torture chamber than anything else. Mom was shaking in her boots!
And then the doctor walked in... OMG! This guy is 85 years old if he's a day! And he's a little bit wobbly. All he did was look into mom's ears and say there was nothing he could do for her without seeing the results from the hearing test we did a few days prior. Why didn't the receptionist tell us this when we called to make the appointment??? So, we had to go back a second time (copay # 2.)
Same experience with the receptionist the second time around... She had a blank stare and requested our copay before we even had a chance to sit down. Then back to the torture chamber... After looking at the results from the hearing test, Dr. Stephen Geller said mom has severe hearing loss. Really? We already knew that! Then again, he said there is nothing he could do for her, but if she's having vertigo, she needs to take the anti-dizziness medication regularly. Ah, we already knew that too!
So now, mom will need to go to another ENT, (copay # 3), before she can be referred for a second opinion, (copay # 4), because her primary doctor will not consider Dr. Geller's opinion as a first opinion. He says many of his patients have complained about Dr. Geller's incompetence because he has diagnosed them as having nothing wrong at all, when they are clearing have serious issues. My advice... RUN! DON'T WALK! RUN THE OTHER WAY! read more