I was late on one payment and got the notice that my coverage was cancelled. I got on the phone and spoke to a woman just this Morning 0900 AM in regards to it. I had to pay a fee of $66 from my last statement which was processed. I then went on to speak to a representative in regards to reinstating my coverage. we went through the details which I complied and understood. I missed one payment and wasn't allowed to be put back into my original monthly small payments because it hasn't even been a year yet for my coverage, and now Geico has dropped me/cancelled me. This woman with a southern accent told me over the phone that I'd have to pay the outstanding balance of $800 something which would cover me entirely for the next 6 months until June 2023. I told her that it wasn't possible since Christmas and the holidays are around the corner, I have other bills to pay off, and that I would have to come back to reinstate it at a later time instead. It was here then that this woman was rude towards me over the phone, which is why I've decided to give this company a 1 STAR RATING due to poor customer service training on her behalf. she said to me, "yes, that's all we can do for now or else you can go look for insurance elsewhere that will fit your financial needs instead." uhmmm excuse me?! Don't you guys need us as customers for your company?! she basically blew me off. I am lost for words here and am bewildered that she would say that to me. WOWWW Thanks to this experience, ma'am, I will be leaving this insurance company after all and never look back especially if this is how you treat all customers. This is a Geico Company based off here in Tulsa, OK. read more

As a first time customer of GEICO I was able to discover that GEICO is a great insurance company who knows how to take care of their customers. I received outstanding customer service when purchasing my auto policy over the phone. Kevin Gallien was able to guide me into the right direction when selecting coverage for my autos. All of our questions were answered and all my budget needs were met. read more

My policy was due to be reinstated August I canceled my policy and went with a different company and was told I would get a one month refund for the covid give back only to find out because I cancel my policy with them and did not renew they refuse to give me the refund for the covid give back. poor customer service terrible practices and Unethical read more

Incredibly rude. Especially when trying to cancel your policy. Don't call around 5pm they close at 530pm and will not do anything to help. I've been a loyal customer for 7 years and they are ridiculous. Btw my deductible for homeowners was $5000 for wind and hail. They didn't let me know that until after I signed. Whoever Michelle is that works there is the absolute worst and is very passive aggressive. What a waste. read more

GEICO Tulsa is second to none in customer service! Go there for all of your insurance needs and rest assured you'll be taken care of better than your current company! read more