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    Allstate Insurance : John Roach

    5.0 (1 review)
    Closed 8:00 am - 7:00 pm

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    Services - Allstate Insurance : John Roach

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    2 months ago

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    Kelly Bell - State Farm Insurance Agent - State Farm Agent

    Kelly Bell - State Farm Insurance Agent

    (3 reviews)

    My husband passed away and needed a packet printed for the funeral home to do an assignment of…read morebenefits. I had death certificates and everything I needed. 3 trips to the office and countless calls I finally had my policies changed to another agent who got everything done within 30 minutes. Also discovering a paid up policy missing from my account. I had been with Bell Agency for 21 years. Courtney tried to help but kept saying Amy and Kelly would need to take care of it. Upon agent transfer he never contacted me as to why I switched., I guess 21 years as his customer didn't warrant an inquiry. You got a problem in your management sir!

    When I shared on social media that my homeowners insurance with State Farm had increased by 130%…read moreupon renewal, and mentioned that Kelly Bell was my agent (which was true), Kelly contacted me and asked that I remove his name from the post. I did, but I felt bullied at the time -- his tone was angry, and he insisted on meeting in person, which I declined but rather spoke on the phone. Before posting, I had already emailed his office to ask about the rate hike but received no response. Ironically, once my post went public, the office responded quickly. The only explanation I received for the drastic increase was that I had supposedly been "underbilled" in the past. After eliminating a lot of the coverage, the bill was brought down a bit but still almost doubled. I now had a 1% deductible of their inflated value that was twice the cost of a comparable house. A couple of months later I received a cancellation notice of my policy in the mail along with a check I called to ask why it was cancelled and was told that it was an error and to not cash the check, and they would reinstate it. There was then a mess because I never knew if I had double paid as there was an auto draft from my account. Very confusing and concerning that these types of errors could occur. Months later, I received an emailed as well as texted notice stating that all drivers in my household or anyone who drives my vehicle needed to be added to my policy. Since my adult son had recently had his driver's license mailed to my home (though he does not drive my vehicles), I called to clarify if that was the reason for the notice. Amy, from the office, sounded irritated and defensive, claiming that this notice had been sent to all State Farm customers. I later learned that was not true -- my daughter, who is also insured with State Farm, never received such a notice, and two other State Farm agents confirmed it wasn't a company-wide communication. Due to the hostility and lack of transparency, I decided the next day to explore other insurance options. I found comparable coverage for over $2,000 less per year and switched immediately. I emailed the office Friday evening to ask what steps were needed to finalize the cancellation., I followed up Monday morning with another email and, after waiting 30 minutes, a phone call. I was being proactive in reaching out as they had been nonresponsive to emails in the past and I needed my refund as soon as possible. The office had now been open for over two hours. Amy again reacted defensively, as soon as I said my name, saying she had been with a client and hadn't had time to respond. This response was before I had even told her WHY I was calling I hadn't said anything other than my name - so apparently she already knew and had seen the messages. Her tone made me feel guilty for even asking when I could expect my refund -- even though I had been polite and patient. After this interaction, I no longer wanted my homeowners policy with their office. I transferred to another State Farm agent and simply told Kelly that his office wasn't a good fit. His reply was, "Hope your new agent fits your needs and demands." Demands? In all the years I was a client, I can count the times I contacted his office on one hand. If asking for clarification about a 130% rate increase or an unexplained policy notice is considered "demanding," then customer service is clearly not their strength. Kelly also informed me that because I moved my auto policies, my homeowners premium would increase. I got a quote from another company and found it was only $9 more, so I transferred everything away from State Farm altogether. Bottom line: poor communication, higher rates than competitors, and an overall arrogant attitude toward customers.

    Allstate Insurance : John Roach - autoinsurance - Updated May 2026

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