Worse company ever! My mother in law passed away in Feb 2025 and they have given me the run around…read morefor months. She always paid her bills on time for years. They just want her money. So, we've been back and forth with RMV, AAA and now Travelers. Tried to get a supervisor numerous times, finally today 7/24 we think maybe we'll get the refund. No not from the day she passed NOOOO!!! We get it from May the date it was reregistered because we couldn't get through to the RMV Why maybe because they thought she was gonna drive it in her grave. Totally disgraceful companies! Scammers that's all they are. MASSACHUSETTS IS THE WORST STATE EVER!

Went to get my Real ID. My paperwork was a little hard to understand but nice gentleman at desk…read moreasked for help and an equally as nice woman tried to help as well. It didn't look as though my paperwork was going to cut it but Kathy made a magic phone call to someone and made it happen. I was frustrated and I know it showed on my face but all of the employees somehow kept me calm and were super professional. I know dealing with the public is in no way easy , so thank you for being great! Just a side note, even if my paperwork wasn't excepted and the outcome wasn't favorable for me , I understand it was in no way the employees fault, they did everything they could to try and make it happen.

I have always been very pleased with the level of service I have received from the Harrington…read moreInsurance Agency. The staff is professional, friendly, and efficient. I have handled my auto insurance needs through the Harrington Insurance Agency for more years than I can remember, and I have yet to be disappointed.

One Star - AMICA: RUDE, USELESS, AND A TOTAL SCAM…read more If you're considering Amica for insurance, save yourself the frustration and go literally anywhere else. My experience with them has been horrible--not only do they refuse to help, but their customer service is shockingly rude. I was in a terrifying highway accident--snow and ice flew off a car in front of me, shattered my windshield, and when I tried to safely pass, he sped up and hit me. I had a clear dash cam video proving exactly what happened, and instead of supporting me, KATELYN, my claims rep, acted like she worked for the other driver. She told me the video was "damning" and implied the accident was my fault. Then, she set up my claim in a way that completely screwed me over--ensuring I get absolutely nothing. And if that wasn't bad enough, the customer service gets even worse. Katelyn actually had the nerve to call me today to follow up, and I politely told her I no longer wanted to work with her. And what did she do? She HUNG UP ON ME. So I call back and get CASSANDRA, thinking maybe someone else in this company will actually act like a professional. Nope. Instead, she was just as rude and dismissive, making a snarky comment when I asked if this was a small office or what. She made sure to let me know she sits directly next to Katelyn and then gaslit me, saying Katelyn would NEVER hang up on me--when that's literally what just happened. So, to sum it up: * Katelyn is rude, dismissive, and more concerned about defending the other driver than helping a paying customer. * Cassandra is just as rude, and apparently they sit together, so that explains a lot. * They literally hang up on customers and then lie about it. * I spend $3,400 a year for insurance that does absolutely nothing when I need it. * Their automated phone system is a disaster, making it nearly impossible to even get to a live person in the first place. At this point, I don't even know if Amica is an insurance company or a social experiment in how terrible customer service can be. If you want to be treated like garbage while paying thousands of dollars, Amica is the company for you. Otherwise, stay far, far away.

It is a good insurance company. Their quotes are competitive. On line accounts are available and…read morecustomer service Reps are pretty knowledgeable. Did not file any claims - cannot comment on claims.

I was refered to this location by my agent as it was closer to my house and I needed a RMV form…read morestamped for the following morning. I arrived at 5:45 pm to find the location closed although the hours were clearly posted online and on the locked door as being 9am to 7am. I called the number on the door and spoke to someone who apologized and informed me there had been some recent changes and that this location closed at approximately 5:30pm most days. He went on to tell me that someone would be in tomorrow around 11:30 or 12:00. So the hours posted are 9 to 7 but are actually whenever they decide to open until whenever they decide to close.

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I know how important it is when it comes to protecting the important things in your life. I look forward to getting to know you and helping you find the options that meet your needs. Call me today!

Horrible insurance company & I would never recommend to anyone. The customer service is subpar, the…read morestaff is not helpful oh, the team is not responsive for details, and they're one of the most impossible insurance agents to work with on a condo or home or anything you need. I was able to get a quotes from other companies within two days and this company couldn't get me quotes even in a week. This company is not something I will ever do business with and I wouldn't ever recommend them to anyone. Terrible all around!

I was a client for over 20 years. They declined in customer service to a level so low that the…read moreowner does not even care anymore. 20 years-zero claims-3 cars and a house for coverage. My son was on our policy at 16. When he turned 18 he got his own insurance and I asked them to remove his name. 10 years later they still had not removed his name after repeated requests. My son passed away at the age of 26, my husband called them at least a dozen times begging them to take his name off the policy as it upset me every single time I saw it. They just never bothered to do it. When we canceled our policy, after my husband warned the staff that we would do so if we saw his name one more time on our policy, I called the owner to let him know why. I asked him how hard it was to actually remove his name. He said it was one phone call. I asked him why his incompetent staff could not get it done in 10 years. He had zero answers and just said that if I wasn't happy, to get my insurance somewhere else. That is exactly what I did AND saved $300 a month with Victoria at Tallman Insurance Agency. So tell me, Allan Walker Insurance, if you can't do the little things right, how are you ever going to handle an actual claim?