1. loanDepot

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    East Providence, RI

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    loanDepot

    3.5 (8 reviews)
    Closed • 9:00 am - 6:00 pm

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    Province Mortgage Associates - My garden thanks for the loan!

    Province Mortgage Associates

    (10 reviews)

    We had a very poor experience working with John Shannahan at PMA. I would urge caution to anyone…read moreconsidering working with him. I would never do business with him again. He was sloppy, uncaring and disorganized and caused us a lot of headaches because of his poor performance and guidance.

    Anyone who is thinking of refinancing in the Massachusetts or Rhode Island areas should contact Ava…read moreMartinelli. She stays on top of everything and is tenacious about getting the information and documentation she needs from some who are slow to provide it (like our homeowner's association). She stayed in touch just about every day to let us know where things were at and her team at Province were all very professional, very competent and great to work with. The process was smooth and fast. We lowered our payoff date by 5 years and got a rate more than a point lower than what we had been paying (we bought our house last May but it was already worth refinancing for those two reasons and because our mortgage payments are still a bit lower). Also important to note is that when we first started thinking about refinancing in the fall, Ava worked with us but suggested we hold off for a better rate. As soon as the rates dropped, she got in touch and we went from application to closing in just a matter of weeks. Final thought ... our original mortgage lender was pushed on us by the builder of our house. Last month the banker, Rick, reached out in a form letter to tell us rates were dropping and that we should consider refinancing but that he was so busy he couldn't take the time to reach out personally. No comparison at all with Province where they actually make you feel like a valued client. Thank you, Ava Martinelli!

    Buyers Brokers Only - Happy repeat clients who bought in Maynard, MA after buying their first home in Stoneham, MA.

    Buyers Brokers Only

    (160 reviews)

    Rich was a great agent as he helped us buy our first house! He helped us navigate the process from…read morestart to finish. He was very thorough when looking at houses with us and pointed out things to look out for that we would have otherwise missed. He worked diligently on our behalf from the time we hired him as our agent through closing. In that time we saw quite a few houses and made several offers, but not once did we ever feel pressured by Rich - he very much works for his clients and is not at all pushy, which we sincerely appreciated! I would recommend Rich to anyone looking to buy a home in Greater Boston!

    My partner and I are first time home buyers and our experience with Robbie Reutzel was great. We…read moreworked with him from November 2020 to June 2021. We got an offer accepted in April and closed in June. Rob was a very responsive and punctual agent. Scheduling open houses and private showings with Rob was very smooth, sometimes we went to a few properties in one day. Rob's feedback to properties were very honest and as first time home buyer's we would have missed those aspect if he had not mentioned it. There was a property with a major tilt and Rob pointed it out...it was making us dizzy. It was great having Rob to help answer our questions about the roof, the heater, water boiler, septic tank age and so much more. He would also provide comps of similar properties that sold recently in the area. Overall, we had a great experience with Robbie and would highly recommend him.

    loanDepot - mortgagebrokers - Updated October 2026

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