I was with them for more than 20 years and never had a claim. Finally we had a claim due to our…read moredaughter getting rear ended and it was so difficult getting everything handled. Joy Insurance gave us the run around for weeks before we could get a rental vehicle. We finally were given authorization to get a rental vehicle that I paid out of pocket. I did get reimbursed for this, however the time they authorized the rental my vehicle was almost ready from the body shop. I only used the rental vehicle for 3 days and the car was in the shop for more than 2 weeks. I was also not given thorough info regarding transferring insurance to my son. Needless to say, this was the icing on the cake for us to leave. Very unhappy how this ended with them. This is in response to Liam Joy: I did receive a voicemail and email from your Dad. The email he sent did not have accurate facts. First off, you never explained the process on transferring insurance to my son's name. You took our son's money and then at the 11th hour after time passed you decided to call him and ask about plates. You expected him to know that he needs the title signed over. Nothing was ever explained about the process. This is typical for your agency, just like the claim process. It would have been nice to get a call directly from you when you discovered there was a problem. Let me just say, you had plenty of chances to call me and make good. You decided to ignore this, and thought it would go away. It is unfortunate that it ended this way.

Have been using Joy for years. The staff is always super accommodating and helpful with all my…read morevarious insurance needs. They knowledgeable in their field , always providing the info I need and I know that I'm properly covered whenever I am off to a new venture or property. While I personally have not had any claims, I have heard many praise them for helping their clients with claims when tragedy strikes. The peace of mind that I get by working with Joy insurance is priceless. I highly recommend trying them out for a quote for all your insurance needs. You won't be disappointed!

This insurance group is one of the best insurance agency, people there are very knowledgeable,…read morehelpful, efficient and professional. They work very hard to find the best deal in timely manner and provide excellent service based on their broad knowledge in insurance industry.

From the owner: Middletown, NY: It's essential to be protected every day.read more

Heather is always a great help with all my insurance needs. I have been a loyal State Farm…read morecustomer for over 45 years.

The staffs were okay. Good service just without smile. I sent them a quote indicating exactly what…read moreI wanted for policy; and the lady gave me a policy with an item I didn't need (partially my fault since I did not double check it). And they did not help me set up the online access; I had to call the main company and figured out that they did not even input my data into the system. NO USER-ID NO PHONE NUMBER!

I've been a long-time State Farm customer and had great experiences with other agents in the…read morepast--especially the downtown Middletown office. Unfortunately, my experience with this agency has been frustrating and disappointing from start to finish. I called to cancel my auto policy and was told by Steve that I needed to send over the Declaration Page from my new insurer before they could cancel. I did as requested. I followed up with Michael to confirm it was received, but never got a clear answer. After waiting four hours, I called State Farm directly, and they canceled my policy immediately--no declaration page required. On top of that, when I first received my quote from this office, it included information for a completely unrelated household member I never gave them. That's a serious mistake, and luckily I caught it before proceeding. I went with this agency because of the positive reviews, but after interacting with three different reps, I can confidently say I won't be coming back. I'll also be sharing my feedback directly with State Farm corporate. Just a heads-up to others--be prepared for unnecessary runaround and inconsistent service.

Stephen has been extremely helpful getting us all set up with insurance. He made this process very…read moreeasy.

I m always at peace if something happens but they raise rates every year. You cant do anything…read moreabout it.

Absolutely amazing service! Every question & concern was taken care of! I would highly recommend…read moregetting a quote from here! The office staff will work with you and if they can't they'll help lead you in the right direction! Overall amazing experience!

Best experience I have ever had with insurance Marlon was very knowledgeable and took care of all…read moreof my concerns I wound up getting my house/life/ and car insurance through him and he took care of it all!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Middletown, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

Amazing Staff, very helpful and very professional! Would recommend if you are looking for quotes…read moreand insurance.

Was given the run around with my policy i had for over 20 years. Tookmy $& charged me a late fee…read morethen charged me the next year for it. U are helpless against insurance companies.

Alan, Debbie and Helen are beyond incredible. They are always friendly and courteous. They also go…read moreabove and beyond on a regular basis. There is such a personable attention to detail with the team. They are great. On a side note, Alan is amazing in the community with all the efforts he does to give back to organizations and volunteer his time and efforts. He is an stand up guy.

My experience so far has been wonderful. Alan Turken has been very compassionate and informative…read morethrough the process of insuring my first home. He also never sleeps and has been diligent in responding to my questions: after business hours and weekends. I would certainly recommend him to anyone I know in the process of buying a home or shopping around for a new HO policy.

Absolutely the worst. They do not advocate on behalf of their clients and got me a policy that…read morecharged double the rate I was able to get elsewhere. Despite my numerous complaints to them about overcharging, they did not dispute the claims on my behalf but just told me to contact the carrier. What do I need a broker for if they will not provide service and oversight when I need them? I will not use them again and suggest you stay away from them for any insurance requirements.

I give it a 0 stars ..they don't deserve a star..Marshall and Sterling of Middletown is HORRIBLE…read morePLACE ...do not give them your business..they will cancel your policy on their errors..horrible to their employees..bosses blame their employees for their own mistakes ... Do not bring your business to them .. Their manager is homophobic to their one of their employees, and nothing was done...once again don't bring your business to Marshall and Sterling of Middletown! You have been warned! Don't be fooled by their website.. They are not loyal to their employees!