la atención de abdiely maravilloso lo recomiendo al 100 y me ayudó muchísimo con mi seguro gracias

POOR CUSTOMER SERVICE: After paying $250 every month for 3 years, I file my first claim. I send photos to my policy's contact, and despite the damages, they estimate it at $1400, which is entirely insufficient. The repair shop confirms extensive damage but won't take my car without an accurate estimate. After persistent calls, they reluctantly authorize using a "used" door and fixing the bumper, refusing to update the estimate despite the shop's recommendation for a new one, displaying rude behavior. Unacceptable service, an incompetent response evident in the photos and their assessment. GEICO's solution is to leave me without a car for months. Never again, GEICO. read more

Mario Sueiras - GEICO Insurance Agent - Home & Rental Insurance Near Me - Miami, Florida

I went to your location a few days ago to address an issue. Lester Reyes, who no wonder, went above and beyond by Doing a Class Act on, Courtesy, Empathy, Unwavering Willingness to Meet My Needs, Thoughtfulness, let alone, Remarkable, Peerless Professionalism. Julio Rafuls. Highly-Satisfied GEICO Customer. read more

Theyre road side assistance is bad i called 3 times and requested. A flat bed which my vehicle requires they ignored and sent a regular truck that could damage my vehicle twice waited 4hrs for tow . read more

Daniel Colina was really helpful and knowledgeable. He helped us get a perfect rate and made the process extremely easy. Ask for him!

Deceiving practices. They hook you with a low rate, then they call you days later asking for more information, increasing your initial premium from $1700 to $3500. Stay away from them. Not very reliable. Very negative experience. read more

Excellent Customer service, outstanding needs surpass the expectation of the high quality of professionalism rendered. Quick and precise information over the phone, prior to visiting the office for personal auto insurance needs. Excellent reception area, clean, well lit, wheelchair accessible, comfortable accommodating. Outstanding receptionist attenuative, excellent phone skills. Agent Yanet surpassed the expectations of customer, excellent personality, detailed oriented, clear communication skills, attenuative towards customer concerns and other matters. CONS: Shopping Center Commercial parking lot does not accommodate customers and visitors vehicles, crowded vehicle, safety hazard narrow driveways double parking. Narrow walk ways side of Geico Insurance office to the right, due to a restaurant that has tables on the side off business for outside dinning read more

Tow company (sunshine) hired by Geico after a car accident Driver showed up 1.5 late ( might by Geico's fault) Driver arrives after being lost Speaks no english Aggressive and rude Dispatch is called and the person on the phone Acts frustrated that i dont speak whatever language his driver speaks. In the cab of the truck it was filthy & the driver smoked in the cab. Quite possibly the worst ( maybe the only ) bad tow experience. If you are contracting a tow company this should be your last choice.. low rent behavior and customer service.. #geico should be embarrassed and ashamed of having this partnership. read more

Surprised with the efficiency! I recently made the switch from Progressive to GEICO. GEICO had mailed me some papers, among them that I needed to take my car in for an inspection. Fine, no problem. In the list they sent me, this location was one of many that I could have my car inspected. Best of all, I could get my car inspected without an appointment. Funny thing, though - with all their info about this location, I had to call for their hours. Apparently, they are open every day except Sunday. Weekday hours are 9 AM to 5:30 PM, while Saturday hours are 9:30 PM to 1 PM. Saturday was thus a no brainier for me. Anyway, I parked and went inside, where I was attended immediately by a woman named Jennifer. She was nice and polite while getting the job done. It took tops 5-10 minutes. I definitely would recommend this location if you need an inspection done. read more

If I could rate them 0 stars I would. Someone they insure ran a stop sign and totalled my car. She got the ticket. They are the reason people lawyer up, they are the worst. I tried not to sue, but they have been so ridiculous and offered me nothing for my car/randomly told me they werent paying for my rental anymore (mind you, they didn't tell me when). They threaten me and try to make me feel stupid about the process. I detest them and unfortunately, now I am lawyering up. AVOID THEM read more

Geico insurance Co. in Florida is the worst insurance Co in the country. They don't pay claims and if you cancel them in Florida they will report you to DMV. If you don't want hassles STAY AWAY, STAY AWAY FAR FAR AWAY.... read more

I informed the agent I was not interested and to not call me and they called me 3 more times to argue with me. Not sure why they think they can harass people into using their service. read more

I JUST SAVED A TON OF MONEY BY SWITCHING TO GEICO!! I had been putting off evaluating my car insurance because, let's face it, it's a hassle! I was a loyal Progressive customer but after increasing rates, I decided to give this office a call to see if they could help and BOY DID THEY DO IT! Their customer service is outstanding. Ray's enthusiasm over the phone and willingness to help was so refreshing. He was extremely patient and happy to explain each and every option. It felt as though I was talking to a consultant rather than a salesperson just trying to sign me up for as much as possible. To make a long story short, he was able to get me better coverage and still managed to save me $146 a month! I highly recommend this team... HANDS DOWN! read more

I love coming to this location just for the insurance agent Hugo Palau! He helped my family & I so much, especially me for being a first time car owner! He saved us a good amount of money when switching insurance! He provides great customer service! Recently, he remembered my family and I from our last visit & was more than happy to assist us again He always has a smile on a face and is extremely kind and helpful. Only person I trust when it comes to assisting me! Definitely come to this location and ask for him!!! read more

Love the people here. I definitely recommend this place. They are like family. Quick and efficient service

Unbelievable, the consumer service here deserves 5 stars. I was greeted as soon as I walked in the door and I was helped by Chris. I was paying about $280 dollars a month on car insurance before, ridiculous! Now, I have full coverage on my lease and I saved over $100 dollars a month on car insurance! Very pleased with the service, and Chris! read more

I am a first time Geico(er) lol and after being with other insurance companies for many years and I am very pleased with the way I was treated. To begin with, they really did help me understand my coverage and the benefits of switching over. Little did i know that I did not have certain features on my policy that I assumed I had. PLEASE always ask your agent what they're selling you. I had my wife's policy without roadside (thinking I did have it) and I have two children! Well, I left my previous agency in a heart beat because I always had all those features and the last time I renewed, they did not include it on there. Yulaykis (Yuly) Sobalvarro was the agent who helped me and was very prompt, courteous, and knowledgeable. She was able to get me more coverage and saved me basically a month's worth of coverage. This led to me telling my whole staff at work, and 2 more policies were drafted and binded with her and she was able to save them lots of money as well. She deserves it! When I needed to take my car for inspection, I got there first thing in the morning and they took car of me in less than 2 minutes. Location is very convenient for me as I live in the area. Thanks again to Yuly and Geico for saving me time and money! read more

@GEICO_Service I have GEICO insurance for the past 33 years, and NOW that I have to claim a car accident that it wasn't my fault but another GEICO insured ... they completely ignored my calls HORRIBLE ADJUSTER CLAUDIA CASANOVA read more

I was blown away by how easy Yuly Sobalvarro made the entire process. She worked quickly to help me get everything set for my auto insurance, and she was pleasant the whole time. I would definitely choose this office again for auto-insurance. Also, if you have a new car, you just need your dealership to send a copy of the Purchase Order for the vehicle and you don't need to bring the car in for inspection! I definitely recommend this GEICO office. read more

After a long day shopping around for a reasonable and affordable auto insurance, I am so glad to have called Geico Miami office. Yuly answered the phone and from the start had GREAT customer service and help me until I got the rate I was looking for. I am now looking forward in being part of the GEICO family! Thank You Yuly for all you help! read more

My agent, Yulaykis, was an angel. She was so sweet, yet professional, she helped me with everything I needed immediately. And she is very good with follow ups. I totally recommend her if you are looking for an agent that actually gives you customer service. read more

I visited the office yesterday and met with Yuly Sobalvarro; such a great excellent experience. Very very helpful and knowledgeable, extremely fast in a matter of seconds I walked out with my new auto policy and she saved me $280 monthly. Cannot thank her enough! Thank you Yuly! read more

I called State farm for prices and I was on hold for 2 hours. I called Geico and in less than 2 min I was already speaking with Yulaikys S aka Yuli! Great rep! Quick, easy, and I didn't have to repeat myself. Great customer service! Answered all my questions! Very happy! I became a member in less than 30 minutes! Great price and I would definitely recommend this agent to anyone! read more

After struggling with many issues with my previous insurance provider. Yuly was able to make the switch to geico so easy ! She pushed to find the best option available to me and was extremely knowledgeable. read more

Called GEICO after getting a quote from STATE FARM that was shockingly high. GEICO's quote was less than half the amount! Yuly was amazing. She made the process so easy, explained everything thoroughly, was a pleasure to speak with, and followed up immediately to get everything in place. I highly recommend this location. read more

I had geico auto insurance for 3 years. I had a really bad driving record and my monthly payments were twice as much as my actual car payment however for 3 years I still paid it. I never looked into seeing if my payments would be lower eventually as the years went by. It wasn't until I was purchasing my 1st car and returning in my lease that I shopped around and found cheaper insurance with the same coverage I had been paying for the last 3 years with geico. Never once had anyone from there contact me to go over and look into seeing if maybe since time and on time payments had reduce my monthly payment. this isn't something that is don't automatically? Needless to say I have switch! Thanks for nothing Geico.... read more

Horrible online customer service! Geico does not honor their own qoute!It changes when you speak with 1-800 customer service reps. It actually will increase the premium and if you ask to speak with supervisor (kerry) she will punish you by increasing rates. Very disappointed experience! I did not expect this poor level of service from a company owned by Mr. Buffett. read more

I have never gone through something so aggravating. I had so much problems with these reps on the first week. How is it that when I schedule my payment for June but get charged twice ($315) this past Wednesday and today Saturday **IN MAY! Which is clearly not June!**. Both which over drafted my account and caused me to be stranded far from home with no money for gas or food to get back home. I spoke with multiple reps and they all so called "fixed and refunded my money" and still charged me again as soon as they refunded my money.... Rediculous I haven't even been using geico for more than a month and they are giving me more problems than what I already have. And that's not even the biggest issue I have with geico. My recommendation Cancel and switch to another insurance agency. Turns out instead of having to pay $315 per month with geico I pay less with a different agency that will give me the exact same coverage. Never again will I go back to geico! read more