Today, I had to call for roadside assistance for the first time with American Family…read more I could not be happier with the service. Phone was answered quickly, courteous, caring person helped me and got someone scheduled to come to the house. (luckily the problem was that my battery died at home in my driveway). AW road service arrived at exactly the time they said they would and had me going in double-quick time! Fabulous service all around from everyone. I expected that, like most roadside service, I would pay the people and file a claim but NO! It's already taken care of! Thank you. I'm happier every time I have an interaction with American Family.

1-7-2026 update - Finally received a quote…read more Nearly double the premium compared to my current auto insurance. Don't waste your time with Costco American Family Insurance. Nothing family about paying double.

Gabe went beyond the call of duty and got a response from my property manager where I couldn't even…read moreget a call back. I totally appreciated him explaining my renter's policy to me and taking time to hear my story. Gabe's a keeper. Thank you Gabe.

This is the most personable insurance agent I've ever had. Anytime I've had a question or a service…read moreneed, they have been very quick to get back with me and take care of my needs within the day. Susan Kempfer, the owner, did a review of my policy for me, without me even having to ask, and she saved me a ton of money! They are all super friendly over there, and quite helpful! Highly recommend this office.

We asked Vicki Wagener agency for a quote for home and auto when we moved from Texas to Wisconsin…read moretwo years ago. Vicki and her team were quick to respond and provided thorough quotes for all our needs. She frequently checks in to make sure that our current needs are being met. In fact she pointed out that she could also provide me with insurance for my small business and it couldn't have been easier and now I'm fully covered. We did have a couple claims and all went smooth. Her quote was competitive but even if it costs a little more it would be completely worth it to work with Vicki and her agency.

I just switched my business to Vicki Wagener - American Family. She spent an hour meeting with me…read moreto review my home, auto and life insurance policies. She explained what coverages I had. We found some I didn't need and some I should add. She was very helpful and no pressure sales tactics. Highly recommend Vicki!

Through the years, Cheng has been wonderful in all interactions. I recently had to file my first…read moreclaim, and I was shaken up by the situation. He was so reassuring and compassionate, as well as prompt and professional in taking care of things on my behalf - everything one could ask for in an insurance agent. It's apparent that he truly cares about his clients!

From the owner: My vision is to be an insurance professional whose actions are driven by keeping the customers'…read moreinterests in mind. We are here to service the Northside Madison communities. My staff treats customers in a caring, friendly, and professional manner. My office provides warm, efficient, and seamless services to customers. License #: WI-6530357

They frequently deny claims based on misleading information and bring in lower-tier engineering…read morefirms to present so-called "expert" opinions intended to pressure you into backing down. After the adjuster initially denied the claim, I was eventually able to get them to send an engineer out by completing a survey outlining my concerns. They denied the claim again, this time stating there was no hail damage at all. After pushing further, I was able to get a second engineer to inspect the property. That engineer acknowledged hail damage on the fascia and gutters, but claimed the marks on the roof were not hail-related, writing: "These are the result of aggressive evaluation by others, not hail." They then invoked the appraisal clause. After consulting with a public adjuster, it became clear that pursuing the appraisal process would likely cost more than it was worth financially. In effect, the process left me with little practical choice but to walk away. I do not recommend Rural Mutual for any services.

After 320 days the 2nd adjuster stated my claim for storm damages for $25,000. I was told that $600…read morewas what they would pay. The 1st adjuster called me 39 days after the storm. He wanted to know if I had pictures? I found out he lives in the same county. Really? You couldn't drag your ass over here? Didn't hear from him again until 6 months later after I sent a nasty text to him. They are trying to cover up by saying that I had the roof replace before I filed my claim. FALSE!

Patrick has a great operation. They are kind, but also extremely efficient and knowledgeable. I…read moreused to sell insurance for a different organization and it eroded my trust in the insurance agency until I met Patrick and Melissa. They honestly seem to be focused on the best interest of the customer, as all insurance agents would be in an ideal world. I never felt pushed to buy more coverage than I needed. On top of that, once I moved states, they helped me find someone who met their standards in New Orleans, which I greatly appreciated. The referral they gave me was to a group of similarly honest and concerned agents. Having sold insurance and quit because of how exploitative it can be, I cannot recommend Patrick's office highly enough. This might seem like hyperbole, but they restored my faith in insurance.

I am so happy with my insurance and the folks at Marsden's office are a big part of it! I've been…read morewith State Farm since I carried only renter's insurance in Alaska but when I bought a car last summer, I shopped around and still found State Farm to be my best option. Granted I'm a light driver with a great track record, still State Farm offers me a rate that can't quite be beat with excellent service. Patrick and his staff have always been friendly, personable, and so very easy to talk to. They always seem to have time to answer my questions and I come up with a lot of them. Just recently they helped me get me set up with the Drive Safe and Save program and I'm loving that it saves me money and offers me bluetooth for taking phone calls in the car. And their location is convenient - right on the capitol square. Highly recommended!

The agent Brad Flory was very responsive and seemed to genuinely value our business. I highly…read morerecommend this agent and agency.

I called because I never rec'd my declaration page for condo policy. Somehow, I was put on…read morepaperless billing. I asked for a copy of my condo policy. I explained I was shopping around anyhow. The person on the phone got very defensive when I told him State Farm actually came in less than Progressive. He said he doubts about that & he was bound & determined to prove the information that I had rec'd, wrong. After a bit of his protestations, he hung up on me leaving me unsure if he was going to email my copy to me. I believe it was Dennis Cliff that I was speaking with. SO DISAPPOINTING! Terrible customer service!