I don't know what has changed but their customer service is HORRIBLE. Last week when myself and my husband got stranded on the side of the road and weren't even sure what town we were close too they would do NOTHING to help us, said our roadside assistance that I have been paying for did not include our pop up camper. So why am I paying roadside assistance for you to not ACTUALLY ASSIST ME? I told the guy on the phone THAT is your customer service to leave us stranded on the side of the road and he said I can't do anything for you ma'am. And then yesterday when my son's car wouldn't start. He was left stranded in Walmart parking lot for THREE HOURS because I have free towing and they kept texting my son your driver is on the way and FINALLY got tired of waiting and we called someone else and had to pay out of pocket for towing now I live in a pretty big town. Out of ALL THE NUMEROUS local towing companies they called a tow truck from 45 minutes away, and made my son's move in day for his first year of college stressful. Didn't bother telling us that the tow company was that far away. This is NOT CUSTOMER SERVICE. If you do not have this insurance DO NOT SIGN UP FOR IT, even with their rates being sometimes lower than their competitors it is not worth it to pay ALL THE MONEY we have been paying for MANY YEARS, only to get NO HELP when we actually need it. read more