I have used their discount program since dec 2020. It automatically renews each year. my…read moreunderstanding is the discount program was tied to the phone used for my phone number. I purchased a new phone close to a year ago and was under the impression that this phone would receive the same discounted service. I called to bring phone in for repair and was informed that i have been paying for a service for one year for a phone that i no longer use. I feel like they should honor the discounted repair for the phone i purchased a yeAr ago since all it involves to have the new phone insured under the same plan is to let them know i have a new phone. I can proof that i purchased this phone and have used this phone since May of last year. It isn't like i am asking for something that i haven't paid for. I have paid their annual 70 fee or whatever the fee is. Bottom line is they should honor repairing my current phone or refund the discount plan fee since it is useless for me. Hard to believe they are making a big deal and losing a customer over a repair that could be as simple as cleaning out the charge port I am waiting to hear from the owner. Contacted and agreed to repair phone Randy Vest

I could not put a charger into the port of my phone & for 4 weeks I carried around a charger you…read morelay the phone on to chg. They told me it might be a simple fix & I told them I thought it would be a big fix! Anyways they looked at it and used some sort of tool and pulled out a piece of a charger that had broken off inside the port. They didn't charge me and they were super polite and comforting to meI would totally recommend them to anyone

Customer service excellent I talked to the guys here no complaints no attitude.They took care of my…read moresons phone and did an amazing job.

So helpful and friendly. Knowledgeable and plan to use again if needed. They were kind enough to…read morecomplement a new phone screen as mine was cracked. thank you.

When I received my new phone from Verizon, the instructions to return my old phone to Verizon were…read moresimple. Take the phone to any UPS store and show them the QR Code. They would handle it from there. NOT TRUE at this location. I was first told by the manager on duty that I had to box it up and ready to ship. I told him that wasn't what the instructions said. I left not happy and called my daughter who had just returned two phones last week. She confirmed that Verizon instructions were accurate. I went back in the store and relayed that information. That made the manager mad and he told me he would take it and it was only for my own protection that he initially refused. I then figured out he had no idea what he was doing nor his obligation to honor the contract between Verizon and UPS. I then took it to another store further away and had no problems with the return.

The location is definitely a neighborhood favorite. Need home or office shipping, printing and…read moremore? Pay them a visit! The staff will be glad to help. The owner is fantastic!

Walmart in Fayetteville Georgia entertainment section Great customer service knowledge and…read more helpful on the flip side it's a coin flip bad employee which is very possible this review doesn't happen

They fixed my LCD TV for $185. They are very honest and easy to find. The only reason for 4…read moreinstead of five stars is that they are very casual and were pretty short on details for the repair. That threw me off at first, but I received fast service and a professional repair. I can while honestly recommend these guys.

it is A1 quality work! Worth its weight and gold! Have…read morepatience with icon, iPhone, and iMac repair . Make your phone brand new again. I call him like I see'em, you can trust I wouldn't lie. Just be clear on when you need your phone.

When you call for services or walk in nobody is never there to help and when they do respond they…read moreask to give them 30 minutes to an hour to pull up & they sold me 2 broke screens I highly suggest you go somewhere else.

Been there several times for cell phone screens to laptop service. Andrew and crew are always…read morehelpful and no pressure when it comes to accepting/rejecting offer of service. Usually very quick turn around and good about sticking to time quoted Look them up

I completely recommend this company. This was my first experience with the company and I came in to…read moresee if they could replace the battery on my Samsung book 12. Nicole was very informative and consulted with her boss to ensure the correct resolve. Because of the make, model and structure of the tablet they suggested that I talk to a samsung provider to receive a safer solution and to make the best decision on whether to repair or replace the device. Most importantly she gave me some great tips on trying a new charger to see if that would clear up the problem. I did follow that advice and sure enough it worked. Thank you so much for the customer care that you provided.

I went into the Hampton location today to speak with someone about my tablet,Ms Ashley attended to…read moreme.She took pride and genuine concern about my problem.She looked and found out what it was with the tablet, fixed it.They made me feel like I should when I came to their business,I would highly recommend this company to anyone with a computer or phone, tablet problem, they're great.She even went about and beyond to help me get back some of my grandkids baby pics so I could download them to my tablet that was priceless . And trust me, this is the first review I ever wrote, so it's from the heart.

My experience with repair shop has been very unsatisfying. I initially traded in a laptop for…read moreanother from the shop. The following day, I had to return it because it was defective and unfixable. So, the owner gave me another laptop to replace that one. It is now 6 months later after getting it, I had to return that. He says that it needed more memory because he's the expert I followed his advise and paid additional money. Then upon calling him to get an update, he states that it might be a hard drive issue. I didn't get the laptop back same day as promised. Then he explains that it's a driver issue the updates from HP are not compatible with the laptop. He was unable to tell me year and model of the laptop. However, he says he has a fix for it. I pick up the laptop and the graphics are horrible and look very outdated. This has been most inconvenient as I work from home. I have essentially lost 2+ work days and have an outdated computer. Unacceptable!

I DO NOT recommend spending any of your money here. I came to get my screen repaired and after it…read morewas done I noticed the color grading on my phone glitching and switching in real time. I then went to my camera and it was horribly blurry and I couldn't fix it by wiping the camera. I then took a picture using the front camera and the quality looked like an android. They knew in the beginning they had the proper screen to put on my phone but instead they put a faulty one on and then told me I would have to spend more money for the correct screen!!WHY ASK WHAT KIND OF PHONE I HAVE PRIOR TO REPAIRING IT, ONLY TO PUT THE INCORRECT SCREEN ON IT?!!!!

My personal opinion your not gonna find better A&L cellphone repairs have reasonable pricing . My…read morephone was repaired mutiple times under reasonable times and he gave me additional time to pick it up before closing. Very professional and always do a great job definitely recommended especially if your from griffin or passing through