A colleague of mine referred me to Gear Head Projekt back in 2014 when the shop was still located in Carrollton. I had issues with a 2 week old car that I purchased from a friend. John (shop owner) told me that the car was not worth fixing and should not have been sold to me in the first place. He was right. It was a piece of junk and I ended up selling the car for less than $500. One thing that I remember about my first meeting with the owner of this shop was his genuine sympathy and professionalism given my dilemma at the time.
I went back again in 2015 when my other car's AC stopped working. As usual, John was courteous and worked with my budget. He dropped me off at the train station so that I could go to work and picked me up from the train station to pick up my car.
Fast forward to a few days ago when my car started shaking vigorously. I didn't think twice about where to take my car. I reached out to John (shop owner) and he responded promptly. I dropped the car off today and they resolved all the issues for me. Not only did they drop me off at a coffee shop to wait for the car to be fixed, they worked with my budget and treated me like family.
If you are looking for people who operate with integrity and offer excellent customer service, Gear Head Projekt is the place to go. I was happy to see the new location and the new team members. read more