they advertise for weeks and I get all excited because they're coming to this area and I can take…read morein all my coin most of it. I work I work long shifts. I went in there this morning when they I got there 10 minutes after they opened 20 minutes. I'm sorry after they open and then there was one person working a ton of people I had to be to work. I couldn't wait hours. I think if they advertise and they wanna do the roadshows they need to have more than one person doing it. They need to accommodate for the so that was poor business on their part. I am very displeased.

They're okay if you don't mind the extremely rude attitude from the worker there or sitting there…read moreall day. Or getting underpaid for your items, but besides that, it's great place to go.

Not worth the stop in my opinion, extremely unenthusiastic staff that seemed uninterested in…read morecustomers. Despite the photos you have about 5 feet you can walk before there's a couch blocking the remainder of the store.

Checked several places and they pay the highest price for gold in the area. Friendly too. Will…read moredefinitely use them again.

As a newcomer to the world of coins, from day one, the service I've received at H.B.R. has been…read morenothing short of FANTASTIC. Harold, Larry, Robin & Michael (especially) has shared in my enthusiasm and answered many questions I've given them, with insight, patience and understanding. I've come to meet several others in the area who have said the exact same thing; that H.B.R. is truly the BEST coin shop in Western New York. The prices are extremely reasonable, fair and in many cases, a great value compared to what you'll find online or at other shops. I'm truly fortunate to have found a "home" in H.B.R. and will continue to give them my business exclusively!

Everything went very well I was referred to them by a friend, and I had a good amount of Silver to…read moreturn in. There were 3 Gentlemen. Daryl, another fella sorry forgot his name and Harold the father / owner of the company. All three were fantastic, very honest and helpful. We did our transaction, and I received a fairly Large Check. I left the store and did deposit my check into the bank. then a day or two after that I went in for a major 4.5 Hour surgery on my back. spent a week in the hospital and when I got home from hospital, check was still not in the bank. The bank screwed up, and the check never got deposited and the bank knew their system screwed up. Unfortunately for me the Bank requested that I ask H.B Rice for another check. This is where everything fell apart. Once I started to deal with Harolds daughter (Who i feel sorry for Dad because he is turning the Business over to her and she is just terrible with people. I hope Harolds hard work after all these years doesn't go down the drain when she takes it over. She already feels empowered and above others. SO, i am now in a recliner and I have a back brace on and could barely walk across the floor without special equipment, and it still was almost impossible. I explained to her my situation and believe me it went in one ear and out the other. No Mercy, kindness or empathy from ROBIN. I'm telling you this is NOT a kind or caring person! I called and needed to speak with ROBIN because she was the person who wrote the checks. As always and I mean every single time she will answer the phone and tell you she has like 12 eyes staring at her and she is VERY BUSY! Throughout this ordeal I called to speak with her like 3 maybe 4 times and I kid you not She is always in a hurry. She has a wonderful way of making you feel like your really getting in the way of her success and she has 2.3 Seconds for you to explain your problem. I explained it to her and she immeaditly went right to "Oh No , I can not do that. I would need the check that she gave me in order to write another check. I asked her why she can't do a stop payment on that check that I no longer have because it was deposited in the bank and the next day it was taken out due to a problem with the bank. She was very insistent that I go to the bank and make them find the check so that I can return it. I told her the bank can print a copy of the check, but they would not be able to produce the original check. ROBIN it must be the original. Each time I called she went into her extremely busy and likes to display herself as important. I would suggest they move her much further back into a different room because the poor thing always has 6 to 18 eyeballs on her as she is speaking on the phone. Anyways Harold stepped in and went to the bank where they told him he can stop payment on the check and write another check. No Problem. They knew I didn't cash it (Or no one has) because the large sum of money was still in HB Rice account. They mailed me the check because i was in pain and trying to heal from surgery. Thank you Harold. I must say that my favorite part dealing with ROBIN was when she told me that she has gone way above and beyond for me. And she said you're going to have to take it up with the bank. I'm thinking are you kidding me. You see the money is in your account and I have NOT been paid yet (Banks Fault) but I said so what do you want me to do. Bank cannot do anything without another check. She refused and hung up on me. I called back and she would not answer my call. Like wow, I had one chance to deposit this check without failure and now she basically says oh well we are keeping the money. Of course, I am going to say we might have to go to court. like she had no idea what was going on. And she sounded like she held all the power, and she believed I would just whimper down and forget the well over $10,000. That is what I was dealing with. it's incredible. I could not believe what she was saying. I kid you not. She left me no choice what else can I do; other than we will have to go to court and then she lost it completely. She leaves me no other option Like Ok I guess I will forget about it. She is just completely unreasonable. I had a business for 37 years and employed 11 employees. The future does not look good for H B Rice. Maybe if they can convince her to stay away from people, I mean don't answer a phone, probably not even an email. Anyways I got the check, and it deposited I called to let her know it was all good and I was set. This was a day later, and she still wasn't taking my call. thank God Harold (A man with a brain) stepped in. Otherwise, there is NO DOUBT in my mind we would be going to court and Harold, and the other employees don't deserve that. Please call HB Rice and ask for ROBIN. she will tell you she is very busy and then she will provide the #of eyes that are placed upon her. Poor thing. Sorry Harold You built a beautiful biz. Convince her to go elsewhere! Dan .

I came in as a young woman looking for information on jewelry I inherited from my grandmother. I…read morewas told the diamonds were poor quality and offered $1,800 for the lot (not including $400 from gold I did sell). The tone felt dismissive, with comments like "your generation will have nothing left." I decided to get a second opinion and had a completely different experience. The jeweler cleaned and evaluated the diamonds--one alone was worth $7,500, another around $3,000. The first shop's valuation was way off. If you're unsure, get a second opinion. I left this place feeling undervalued and misled.

This place is fantastic. So friendly and helpful. I visited a year ago, but when a friend asked for…read morea jeweler recommendation, it reminded me to write this long overdue post. I must say, that I haven't purchased jewelry from them, I came in for a stone appraisal. I was having a family diamond made into an engagement ring, and the other jeweler I had previously visited told me that my certified diamond was not what it claimed to be on paper. I had panicked, thinking there was a mix-up and my stone would not be insured. It only took 5 minutes for the staff to verify my diamond was what the papers said, and I was able to get an insurance appraisal. I ended up having my diamond set in a ring from a family jeweler in Pennsylvania, but would have gone with them if I needed someone local. Fair prices, no BS.

Pay really low on gold... super arrogant too. I got offered 30% more by another place. Do not…read morerecommend.

Excellent service. Very knowledgeable staff. Highly recommended . Wide selection of jewelry.read more

Needed a few strands of pearl repaired. The price was good and the customer service provided was…read moregreat. Picked up one item and now just waiting for the other 3 items to get done but I'm in no hurry.

Great friendly service and extremely fast return of my ring! Recently went here to get my…read moreengagement ring sized down and they did a perfect job in less than an hour from when it was dropped off! Very appreciative of Ken and the jeweler team for the wonderful and speedy service! I'll never go anywhere else!

I got my engagement ring here and the staff spent a lot of time with us explaining about the…read morediamonds, materials and techniques used in the construction of the jewelry they sell. I really felt like I learned a lot after being here. A totally different experience to those pretentious sparky jewelers that give you the impression that you're wasting their time if you ask more than 3 questions. These folks know what they're talking about and you don't get the feeling that you're being ripped off or that they're trying to up-sell you constantly. I would recommend Birzon to anyone looking for quality jewelry at a reasonable price no matter what your budget, and you'll get an education at the same time!

I'm always nervous walking into high end jewelry stores. When I walked in I was greeted by the very…read moredown to earth staff and felt comfortable. They offered me very fair prices for the jewelry I brought to trade in. I would recommend them to anyone whether you are buying or selling.

Best most professional jewelry store in WNY, Tom is a great and honest person...NO B.S,,if u want…read morehonesty and fairness. ,,,this is your man...!!!!

Absolutely love these guys, so polite , extremely efficient, definitely can trust them been gone to…read morethem for a couple years couldn't ask for a finer jeweler. Thanks so much for treating customers as nice as you do with respect and very knowledgeable.