If I could no STARS, I would. I have had 4 other mortgages, and this is the most unreliable and…read moredisappointing experience, I have had. Gary never returns my calls, only responds to emails and those inconsistently. If you don't want a stressful and a very difficult, with no truthful answers given by calling the Guaranteed Rate Mortgage Company, then use a different company.

First of all I'd like to say that without the incident of sending my personal information…read moreunencrypted over email, my experience with RPM Mortgage was positive. Both Gary and Lisa proved to be experts in their domain and were able to resolve any complications extremely efficiently and delivered the loan on a very tight timeline. I would not hesitate to recommend them on this basis. Without the unfortunate mistake explained below I would rate this business 4 or 5 stars. After posting my initial review, Gary has since reached out to me an apologized for how he handled the sensitive information snafu and assured me that he takes personal information seriously. We discovered that it was an honest mistake that he sent information unencrypted. In fact, his business is set up for secure communication and his communication to me happened to slip by based on a reasonable failure to understand the limitations of the security software he already had in place. He has used this incident as an opportunity to understand these limitations. I believe that he is now well equipped to always make use of his security software, and believe that this unfortunate incident will not repeat.

Jeanine is quick, responsive, and very detailed throughout the process of our refi. I highly…read morerecommend her to anyone else that is looking to do the same!

First time home buyer and Jeanine took care of us like family. She took calls and responded to…read moretexts at any time of the day. She was able to answer my questions in terms that I would understand. From the start she knew our concerns and worked around it such as hard and soft credit checks. She was amazing to have on our side because once we started putting in offers, she was able to accomodate any timeline our realtor put to have a competitive edge. Besides her website providing notifications and reminders, she personally texted to remind us what documents were pending. She was able to get us a good interest rate and really broke down the differences in how much we put down and how that would affect the interest rates. She even broke down future recasts and how that would lower our montly payments. I'm glad to say she'll be my broker for life or until she retires. Can't wait for her call to say lets refinance when the interest rates lower.

I would give more than 5 stars if I could!…read more Scott Lawson is an incredible mortgage broker. As a first time home buyer, he made the process so seamless. I had absolutely no idea what the home buying process entailed, and Scott did an amazing job helping me through the entire thing and answering the dozens of questions I would call and ask him almost every day. He was extremely communicative and kept me in the loop which helped ease my nerves, and was always willing to explain everything in an easy way for me to understand. I would highly recommend working with Scott to anyone looking to purchase a home. It was an incredible experience and I feel so lucky to have had him to help through the whole process!

If anyone is looking for a straight killer in the feilds of home loans Scott is your guy!…read more This man worked day and night for me. Met with me at my home at 8 o'clock at night twice. Worked around my schegual. He went to offices of poeple he needed my info from. This man is best described as a Robot working non-stop to get you your loan hitting all targets with precision and accuracy. Thank you for everything Scott

I've referred several people to Kevin and leaned on him when I was personally in a difficult…read moresituation with another lender. He has done magical work for my clients, is low stress, very knowledgeable about the products out there, and works very hard for his clients.

There is simply NO one better in the business than Kevin O'Neill. Kevin has arranged all four…read moremortgages for us throughout our 25 year home owning career. In good economic times and bad, he can get it done with the best rates. His team is terrific too, Tammy is top notch. He's become a good friend and we owe the roof over our heads to his magic.

My husband and I had the pleasure of working with Elise on the refinance of two properties. I don't…read morehave much to say about the process, but so much about how wonderful Elise was! The whole process was quick and easy on our end, and we were invited to her beautiful home to do all the signing, where we were treated as family. Our two kids were entertained by the dogs, and. life-sized Santa was a witness! It is clear Elise is "in it" to help people. I recently reached out to Elise for advise on what type of financing product would fit a need that developed with out home. Elise very kindly responded with places other than her I could go to for a product that would best fit our needs. I appreciated the honesty and time she gave in that situation. In addition to your mortgage needs, Elise is also a talented gardener and shares a plant bulb or two as well as advice! You've made a friend in the community after working with Elise.

"If anyone can do it, Elise Groves can do it." That's what one of our friends told us when we were…read moreat a point of wanting to refinance our home several years ago. Wow, were they right. Interest rates had fallen and we wanted to lower our mortgage payment and take some money our for home improvements. Elise did the work and was able to get our refi done smoothly. When the interest rates went down even more a year or so later, we did so again. Robin and I heartily recommend working with Elise Groves for your mortgage needs. We intend to come back to her for any future mortgages!

This is hands down the easiest and best process I have ever been through. Lindsey was amazing with…read moreeverything, she goes above and beyond. I have a very complicated finical situation with multiple businesses and they took care of it in no time. Best process hands down! If i ever move again we will be using you!! Thank you!!!

JJ Mack and his team were excellent to work with. JJ took the time to educate us throughout the…read morewhole process. Time was of the essence, and even when most thought it couldn't be done, JJ and his team got us through escrow without any hiccups. Very upfront and honest with no surprises at signing. We would recommend JJ to anyone. 5 stars!! Thank you JJ Mack and team.

Thanks to John Sutherland, I just refinance my home for a lower rate and I am very happy. The…read morewhole process went very smoothly. I tried to refinance with my existing lender first, but I was not happy with the sloppy response I received. So I called John who helped me a few times before with different mortgages. Working with John was so much easier and he was able to give me a better interest rate. John is reachable at almost any time of the day. He gets back to me and my numerous questions immediately. His explanations are thorough and clear. He is very efficient and I feel that he really cares. The uploading of the requested documentation was a breeze and the signing on line is very convenient. Great service all around! I highly recommend John Sutherland for your mortgage needs!

From the owner: OriginPoint Mortgage LLC…read more VP of Mortgage Lending 326980 NMLS 2185899. AZ - #1024884. Licensed by The Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. OriginPoint LLC NMLS 2185899. Equal Housing Lender. For licensing information, please visit the NMLS Consumer Access website. Licensed by The Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act

Franci is hands down the best broker I've worked with. She locked us in at the lowest possible rate…read more(a wholesale rate) in this crazy market which dramatically decreased our payment. She goes above and beyond searching for the best deal for her clients and is also a pleasure to work with! I highly recommend her!

My wife and I just bought our first home and with the new requirements to qualify for a mortgage we…read morehad been pre-approved with another mortgage broker and then suddenly at the last minute were denied the loan and lost the house. Thankfully we found Franci after that and she was able to get us a home loan with a great interest rate. Franci was great to work with, she got us a great interest rate and made us feel like we were dealing with a person, not a big bank who could care less about us. I highly recommend Franci Griffith as a mortgage broker if you are in the market for buying a home in sonoma county.