If I could no STARS, I would. I have had 4 other mortgages, and this is the most unreliable and…read moredisappointing experience, I have had. Gary never returns my calls, only responds to emails and those inconsistently. If you don't want a stressful and a very difficult, with no truthful answers given by calling the Guaranteed Rate Mortgage Company, then use a different company.

First of all I'd like to say that without the incident of sending my personal information…read moreunencrypted over email, my experience with RPM Mortgage was positive. Both Gary and Lisa proved to be experts in their domain and were able to resolve any complications extremely efficiently and delivered the loan on a very tight timeline. I would not hesitate to recommend them on this basis. Without the unfortunate mistake explained below I would rate this business 4 or 5 stars. After posting my initial review, Gary has since reached out to me an apologized for how he handled the sensitive information snafu and assured me that he takes personal information seriously. We discovered that it was an honest mistake that he sent information unencrypted. In fact, his business is set up for secure communication and his communication to me happened to slip by based on a reasonable failure to understand the limitations of the security software he already had in place. He has used this incident as an opportunity to understand these limitations. I believe that he is now well equipped to always make use of his security software, and believe that this unfortunate incident will not repeat.

Gayle was continuously response and helpful throughout our home buying process from…read morepre-qualification through closing.

Gayle just helped us close on our home…read more We were three days into escrow with a 25 day close contract. The home needed more work than we anticipated and we needed a loan with less money down so we could do the work after closing. Our other lender didn't have a product that would do that so we were scrambling to find someone who could close the loan in 22 days. There were some hiccups but Gayle and Matthew were constantly in touch with us and helping us work through the conditions to close on time - and we did!

If I could give Jeanine more than five stars, I would…read more Buying my first home at 63 years old after a lifetime of renting felt exciting, overwhelming, and at times downright terrifying. From the very beginning, Jeanine was so much more than a mortgage broker, she became a trusted guide through every step of the process. No question was ever too small. She patiently explained things I didn't understand, kept me informed every step of the way, and somehow made a very complex process feel manageable and even possible. Whenever a new document, underwriting request, insurance issue, or unexpected question came up, Jeanine was there with calm reassurance, knowledge, and practical solutions. What impressed me most was how deeply she cared. I never felt like just another client. She worked tirelessly behind the scenes, coordinated with my realtor, escrow, insurance broker, and lender, and always had my best interests at heart. I truly not only felt, but knew she was advocating for me throughout the entire process. Thanks to Jeanine, I am now the proud owner of my very first home. Looking back, I honestly don't know how I could have navigated this journey without her expertise, patience, encouragement, and unwavering support. If you're looking for someone who is knowledgeable, responsive, compassionate, and willing to go far above and beyond, I recommend Jeanine without hesitation. She helped make one of the biggest dreams of my life come true, and I will always be grateful.

We have had the pleasure of working with Jeanine many times through several purchases and just…read morerecently she helped our buyer with securing a loan. Jeanine was on point every single time. She's not just thorough but FAST! We asked for a 20 day close she did it in just that. What we love most is her response time. My husband sent a message on a Sunday she got back in a matter of minutes. She makes it easy and straight forward. We will always use Jeanine for our future transactions.

I would give more than 5 stars if I could!…read more Scott Lawson is an incredible mortgage broker. As a first time home buyer, he made the process so seamless. I had absolutely no idea what the home buying process entailed, and Scott did an amazing job helping me through the entire thing and answering the dozens of questions I would call and ask him almost every day. He was extremely communicative and kept me in the loop which helped ease my nerves, and was always willing to explain everything in an easy way for me to understand. I would highly recommend working with Scott to anyone looking to purchase a home. It was an incredible experience and I feel so lucky to have had him to help through the whole process!

If anyone is looking for a straight killer in the feilds of home loans Scott is your guy!…read more This man worked day and night for me. Met with me at my home at 8 o'clock at night twice. Worked around my schegual. He went to offices of poeple he needed my info from. This man is best described as a Robot working non-stop to get you your loan hitting all targets with precision and accuracy. Thank you for everything Scott

My husband and I had the pleasure of working with Elise on the refinance of two properties. I don't…read morehave much to say about the process, but so much about how wonderful Elise was! The whole process was quick and easy on our end, and we were invited to her beautiful home to do all the signing, where we were treated as family. Our two kids were entertained by the dogs, and. life-sized Santa was a witness! It is clear Elise is "in it" to help people. I recently reached out to Elise for advise on what type of financing product would fit a need that developed with out home. Elise very kindly responded with places other than her I could go to for a product that would best fit our needs. I appreciated the honesty and time she gave in that situation. In addition to your mortgage needs, Elise is also a talented gardener and shares a plant bulb or two as well as advice! You've made a friend in the community after working with Elise.

"If anyone can do it, Elise Groves can do it." That's what one of our friends told us when we were…read moreat a point of wanting to refinance our home several years ago. Wow, were they right. Interest rates had fallen and we wanted to lower our mortgage payment and take some money our for home improvements. Elise did the work and was able to get our refi done smoothly. When the interest rates went down even more a year or so later, we did so again. Robin and I heartily recommend working with Elise Groves for your mortgage needs. We intend to come back to her for any future mortgages!

We had such a wonderful experience working with the JJ Mack Team on the loan for our new home! As…read morefirst-time homebuyers, we were a little intimidated by the whole process at first. There were definitely a lot of questions and a lot to learn, but Lindsay and the entire team made us feel comfortable every step of the way. They were incredibly kind, patient, and always made sure our questions were answered. Thanks to their guidance and support, the process was so much smoother and honestly, much less stressful than we ever imagined! Buying our first home is such a huge milestone for us, and we're so grateful to the JJ Mack Team for helping us navigate it all and making the experience such a positive one. We highly recommend Lindsay and the JJ Mack Team to anyone looking for a knowledgeable, supportive, and truly wonderful team to help make their home-buying dreams a reality!

Working with JJ Mack was a pleasure. From the start, Lindsay made it very easy. She worked with me,…read moregoing through all my numbers. The whole team was very on top of everything, letting me know what was needed and making sure all documents were in on time. Thank you all for such a smooth transition to a new home. Danny

Thanks to John Sutherland, I just refinance my home for a lower rate and I am very happy. The…read morewhole process went very smoothly. I tried to refinance with my existing lender first, but I was not happy with the sloppy response I received. So I called John who helped me a few times before with different mortgages. Working with John was so much easier and he was able to give me a better interest rate. John is reachable at almost any time of the day. He gets back to me and my numerous questions immediately. His explanations are thorough and clear. He is very efficient and I feel that he really cares. The uploading of the requested documentation was a breeze and the signing on line is very convenient. Great service all around! I highly recommend John Sutherland for your mortgage needs!

From the owner: OriginPoint Mortgage LLC…read more VP of Mortgage Lending 326980 NMLS 2185899. AZ - #1024884. Licensed by The Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. OriginPoint LLC NMLS 2185899. Equal Housing Lender. For licensing information, please visit the NMLS Consumer Access website. Licensed by The Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act

Franci is hands down the best broker I've worked with. She locked us in at the lowest possible rate…read more(a wholesale rate) in this crazy market which dramatically decreased our payment. She goes above and beyond searching for the best deal for her clients and is also a pleasure to work with! I highly recommend her!

My wife and I just bought our first home and with the new requirements to qualify for a mortgage we…read morehad been pre-approved with another mortgage broker and then suddenly at the last minute were denied the loan and lost the house. Thankfully we found Franci after that and she was able to get us a home loan with a great interest rate. Franci was great to work with, she got us a great interest rate and made us feel like we were dealing with a person, not a big bank who could care less about us. I highly recommend Franci Griffith as a mortgage broker if you are in the market for buying a home in sonoma county.