Another excellent adventure with Dr. Bean and his team at Complete Dental Care! From the initial…read morecontact with the front office staff, through the scheduling, preparation, and the actual procedure and follow-up, every aspect of the visit was efficient and relaxed. It is the reason that I am willing to make the five-hour round-trip drive to Greenville for dental care.
One of the most frustrating aspects of getting old is dealing with compromised, failing teeth, and at 70 years, I've had my share. Whether due to injury, disease, or shoddy past care, if you are missing teeth or if it hurts to chew, it affects one of the great joys of life - eating!
I've been a client of Dr. Bean for the past 3 or 4 years, and I can attest to the exceptionally high level of care that I receive from him and his well-tuned machine. Dr. Bean has assembled a very capable team. From the front-office staff, to the dental assistants and hygienists and associate dentists, the emphasis is on making the client comfortable, and making the visit as easy and efficient as possible.
As soon as I plop down into the dreaded Chair, the emphasis is on making sure that I'm comfortable...I especially like the big, soft blankie that was offered. (Hey - I'm OLD, cut me some slack!) One thing that I really appreciate about the Good Doctor is his attention to my pain level. If I feel pain at any point during the procedure, I am to raise my left hand and let him know, and he just makes it better. (I have a pretty high pain tolerance, but when relief is just a hand-wave away, why suffer?) Dr. Bean is very good at explaining what he's about to do, and will explain it at the level of detail that you desire. The use of technology helps ensure that he and his team have a very good idea of the work that needs to be done, and allows them to plan and execute efficiently. It also helps the patient to visualize the process.
Another aspect of the visit that I really appreciate is the level of education that is occurring during the procedure. Doc is continually communicating with his assistant(s), asking questions, explaining why he is doing something, asking gently probing questions, mentoring. Speaking with these folks afterward, they seem to genuinely appreciate the interaction, commenting on how it much they learn from him.
One thing that really frustrates me about some dental encounters is when the doctor is feeling chatty, and asks "So, do you have any plans for this weekend?" - and then shoves both hands into my mouth up to the elbows...my reply comes out something like "Mmphv jmvumphh..." With Dr. Bean, if he asks a question, he lets you answer, asks follow-up if necessary, and then moves on.
Follow-up contact after the procedure is great. Any meds were called in by the staff up front to ensure that you have time to pick them up at the pharmacy and have them on hand before the procedure. I always get at least one contact later in the day to make sure that my pain level is okay and that there are no issues or questions that need to be addressed. If the medications need to be adjusted, they take care of that.
Dr. Bean and his team are a class act. They are pleasant, efficient, and their emphasis on patient care is excellent. I can't recommend them highly enough.
