I told the doctor I had my tonsils removed, but she insisted on giving me a strep test. Never once…read moreasked about COVID.. I was literally in the actual room for 25 min and got charged $200. $200 for a literal waste of my time.

One of the few physician-staffed "urgent care" facilities we've found within convenient driving…read moredistance. On a weekend, when your malady isn't serious enough to wait in the hospital ER, but you require a bit more care than provided by a nurse practitioner at a Walgreens "Take Care" clinic, this might strike you as an acceptable alternative. I'm not so sure. The website proclaims: "Most patients treated and released in less than 90 minutes!" This time, 90 minutes after arrival, we were still waiting to see a doctor, and had to leave in order to make it to another commitment. Perhaps there was a difficult case in one of the examining rooms, but, the thing is, it didn't look that busy.

Bit of a mixed experience this weekend with horrible upfront scheduling, check-in and wait time,…read morepartially redeemed by capable care received at the end. My wife was up most of night with horrible headache from a sinus infection. Thought urgent care was best option, and the O'Fallon WellNow was most convenient. At 10:15am, I scheduled an appt online for earliest available 11:15am. Arrived 10:45am, was given a tablet to complete registration. I helped my wife fill everything out because her head hurt so much. Woman at check-in not sympathetic or empathetic. Finally shown a room at 12:10pm, doctor appeared 12:45pm (hour and half after scheduled appt). Doctor WAS empathetic, listened carefully, was capable and professional. So despite the disappointing upfront experience and amount of time involved, we were able to receive competent care in the end.

Lady at front desk was very rude! I waited over an hour. Dr did not really examine my foot or have…read moreme stand or walk on it. Didn't order and x ray or anything. My heel still hurts. Waste of money.

I came to this facility for an injury. When I entered, there were 2 people in the waiting room with…read morefrequent, wet coughs and blowing their noses. I asked the receptionist if I could have a mask and her response was that she wasn't allowed to give me one until I was called back to the care area. I thought that was a weird rule. She wasn't exactly pleasant about it either. I had close to an hour's wait, which was fine. It had to be better than waiting in the ER. From there, I was greeted by a very nice and friendly tech named Heather. She took my vital signs and a bit of a history and then took me to an exam room. She told me there were 4 people ahead of me, which I appreciated being informed of that. She was very kind. Then a nurse named Brenda came in and collected my history. She was also nice and informative. Megan, the NP, then saw me. She was also nice, calm, and helpful. One thing that they could do to speed things up is carry tablets or laptops. They used paper and pens to write everything down and then would have to transfer all of that to their EMR system. I'm sure this would help cut down on patient wait time.

This facility bills as if it is an emergency room visit and not an urgent care visit. Bill was…read more$900+ whereas a similar visit to a different urgent care the bill was only about $200. They blame it on insurance even though it's their fault and refuse to correct it. Do not go here, find another nearby urgent care in surrounding towns.

My husband had what we thought was a spider bite on his back that was just getting worse and worse…read more We decided it was time to go to the doctor, but being a Saturday that wasn't an option for us. We didn't feel that the issue was ER necessary but being new to our area we had no idea where to go for urgent care. We asked at our local Walgreens and they directed us to a sister store in Alton that had a "take care clinic" which we visited. We found that the wait was going to be nearly 2 hours and decided to try the local hospital ER afterall. When we arrived they were packed so we asked if they knew of a local urgent care instead. The receptionist directed us to the only other urgent care besides the take care clinic we had already visited. The Anderson Express Care in Bethalto. When we arrived there were about 6 vehicles in the parking lot. When we walked in the waiting room was totally empty. Within 10 minutes we were through the intake process and in a room, vitals taken and waiting for the doctor. Within the next 5 minutes we had been seen by the doctor and told that the issue was a cyst and a procedure would need to happen. The doctor was pleasant as were all the nurses. Everyone laughing and putting me and my husband totally at ease. The procedure was done and we were back out the door within the hour. Never have I visited an urgent care that was so friendly and efficient. I would recommend this clinic to anyone who asked.

My husband just went and got no care. He took off work and was told he has a virus and was given…read moreno prescriptions to help him. He can hardly swallow his throat is so raw. He was told to take a lozenge. You never see a Doctor here just nurse practitioners. My husband is almost 60 years old so of course he already tried lozenges and over the counter medicines. Avoid this place!!! Expensive and no help!!!!!

This is the "take care clinic" closest to E'ville residents. I arrived about 8:45 am on Saturday,…read morewith one father-son combo in front of me. Two touch-screen check-in stations booted up around 9:00 a.m. I was invited into one of two exam rooms for registration by an assistant, who took my vitals, and copies of my personal ID and insurance card. Then I was excused for about ten minutes before being invited into another room for my REAL exam. Quick check by nurse practitioner, antibiotic prescribed, payment processed. It's a little different to do the "paperwork" in the exam room, but there's no time spent at a receptionist station before or after. Prescription was sent to the pharmacy ten-feet away (my choice), and I was in and out with antibiotic in about one hour. This was actually my third "take care" visit - the first two years ago, and the second for a flu shot last month. If you have a minor ailment or injury when your regular doctor's office is closed, or just want a quick-stop flu shot, "take care" is a great alternative.

Did you know that in between every appointment, they need to take a 15 minute break? Me either,…read moreexcept that I've been sitting here for an hour with only 1 person and a vaccination ahead of me. I later found out the NP was training a student, so some forgiveness required. Overall, the NP was VERY thorough, almost to a fault, but it was appreciated. Diagnosis seems accurate and they had the 6 prescriptions filled in a matter of a few minutes, super quick for this Walgreen's pharmacy. I would recommend the Take Care Clinic to a friend who, like me, was unable to get in to see their PCP and wanted to be able to get back to work rather than waiting an extra day or two.

I was in the hospital on the third floor for 5 days everyone treated me great and took great care…read moreof me I think all of them that took care of me

This place is more concerned about saying Thank You and hope your visit was enjoyable...If only…read moretheywould put as much effort in trying to get competent staff. Took off from work just to be told they could find my appointment..And said we can reschedule...Which means another missed day at work...What a joke..

Quick excellent care as always! The staff is always takes such good care! Thanks so much!read more

Don't go here if you want to leave with your debit/credit card. Receptionist didn't give me my card…read moreback then told my granddaughter she gave it to me, she didn't. She gave me my drivers license and insurance card then hurried me to the doctors office so I just dropped what she gave to me in my purse and went with her. Soon as I got home (no stops) I wanted to put the cards in my wallet guess what debit card was missing.

Sustained deep scalp wound during holiday week requiring urgent diagnosis and care…read more Team at the Hampton clinic was amazing- professional, prompt, gracious under pressing circumstances very late in the day. Engaged multiple professionals and went to extra efforts to ensure accurate assessment and treatment. Thank you, Total Access !

I went to the Mercy GoHealth Urgent Care Facility on 6/23/2026. I had a very painful knot on my…read moreshin. I thought it might be a hematoma. The Nurse Practitioner looked at it and said that they couldn't tell what was going on with the knot because they didn't have and ultrasound there. And that was all that was said and done. I left having no idea what to do...where I should go, pain relief...nothing. No recommendations. I really didn't expect to get a bill for the total lackof service, and I was so surprised to get a bill for $332.00. The bill was improperly submitted to my insurance company so it was declined, and then sent to me.

I had a great experience. The nurse who took my blood pressure and the healthcare provider who…read moretreated me were very friendly, polite, and patient. They took the time to answer all of my questions and made me feel comfortable. Everything went very well, and I'm very satisfied with the care I received.

This urgent care is woefully understaffed. There was only one person working the entire time I was…read morethere. She tried mightily to handle customer service, testing, sanitation, coordination with off-site staff, and more--and I do commend her for her efforts. But this is no way to run a health clinic. I was really taken aback by the fact that, once I accepted a telehealth appointment with a nurse practitioner, I was expected to discuss all of my symptoms and treatment options using the receptionist's phone--in full earshot of everyone in the waiting room (though there were only a couple people; one was a minor). I question the legality of practicing medicine in this manner, ie, who is supervising the clinic if no doctors are on site? Are nurse practitioners in Illinois licensed to provide care and prescribe without direct supervision? Furthermore, while the nurse practitioner I spoke with was as kind as can be, their medical advice wasn't helpful. For an unknown respiratory issue I described, they prescribed over-the-counter meds including a sleep aid (although they knew I already had an Rx sleep aid from my own doctor), and a common motion sickness remedy (although they knew I already had an Rx anti-nausea med from my own doctor). They also prescribed a cough suppressant that was just plain ineffective. I don't doubt their intentions, but when I was able to see my own doctor days later, he was frustrated that they didn't prescribe any antibiotics (not knowing whether my infection was viral or bacterial), and at the OTC choices I was given. Moreover, he immediately ordered a chest x-ray, which found that I had already progressed to acute pneumonia. I would return to this urgent care only if--like the day I went there--I had no other choice. And that would be silly, considering there's a reputable hospital right across the street.